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Larry H. Miller Ford Mesa

Mesa, AZ

4.5
1,139 Reviews

460 E Auto Center Dr.

Mesa, AZ

85204

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Showing 1,139 reviews

November 27, 2023

The purchase of our new truck was very efficient with all questions about the various vehicle modules answered to assist us in selecting the right model for our needs. Financing information for various scena More

by Kevin McCabe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cameron Davis , Michelle Baldenegro
November 27, 2023

Our experience with Larry Miller was top notch, from our first inquiry of the vehicle we wanted to signing the final papers. They are a rarity in their integrity and professionalism. Jose our salesman and R More

by C Josefowski
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard/finance, Jose Bracamonte
November 25, 2023

They are always professional and very competent. I have never had an issue and they do all the work on my vehicle. More

by howard_clem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Harney, Katlynn Artz, Justin Frier, Fernando Pacheco, Rod Mills, John Bond, David Du Vall, Jim Cortina, Derek Ironside, Paul Baron
November 25, 2023

Loved the premium service that I received From Suzie. She got my Escape in for an oil change with no fuss, got it done, and delivered it on time. I will return in the future for all of my service needs. More

by johnbrutovsky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Suzie F., Joey Zaffino, Dave Harney, Katlynn Artz, Justin Frier, Nick Wheeler, Fernando Pacheco, Rod Mills, John Bond, Jim Cortina, Derek Ironside
November 25, 2023

Friendly environment and clean. Disappointing that I was not able to talk with the tech about my issue. More

by weitzeltomTom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember her name
Nov 30, 2023 -

Larry H. Miller Ford Mesa responded

Hello, Tom. Thank you for reaching out. We want all our customers to feel taken care of during their service visit and I apologize for the communication gap you experienced. I’d appreciate the opportunity to learn more about your situation so we can continue to improve the service we provide. Please don’t hesitate to give me a call at your earliest convenience. - Anthony Judge, General Manager, (480) 530-9500

November 25, 2023

Justin, our service manager is always pleasant to work with. Highly recommend asking for Justin if you need service More

by flyroe2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Frier
November 24, 2023

Went in for an oil change and it took 2+ hrs with an appointment. Didn’t explain in detail the oil change special. Had to call to get clarification. More

by RbND
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh ?
Nov 30, 2023 -

Larry H. Miller Ford Mesa responded

I am sorry to hear that you had to wait longer than expected and that the communication was not up to your standards. We understand that your time is valuable, and we apologize for any inconvenience that we may have caused. I would like to learn more about your experience so that we can improve our communication and work to reduce wait times. Please feel free to contact us so that we can discuss and address your concerns in more detail. - Anthony Judge, General Manager, (480) 530-9500

November 23, 2023

Great sales staff, great to work with. Very professional. They took time to know our needs. More

by ferronhalter
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cecil.
November 21, 2023

Was very pleased with my visit to LH Miller service dept. Prompt and courteous...thumbs up in my book. More

by laurik57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Riley
Nov 23, 2023 -

Larry H. Miller Ford Mesa responded

We're happy to hear that you had a great experience at our dealership and that our team was able to assist you with your automotive needs. Thank you for choosing us and we hope to see you again soon.

November 21, 2023

Loved the friendly and informative service associate! She was great! Had some other items to add to what I had noted for my appointment and she was very accommodating. The work was done in a timely man More

by jtcoggs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Valencia Villa
Nov 23, 2023 -

Larry H. Miller Ford Mesa responded

Thank you for taking the time to share your positive experience with us. We're delighted to hear that our team was able to provide you with the assistance you needed and we look forward to serving you again soon.

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