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Larry H. Miller Ford Mesa

Mesa, AZ

Overview
Reviews
Vehicles
4.5
1,139 Reviews
Call Dealership (480) 530-9500

460 E Auto Center Dr.

Mesa, AZ

85204

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Showing 1,139 reviews

January 10, 2024

Excellent service. Kept me informed at all times about my service. Finished it on time. Pick up & delivery at no charge. Would highly recommend to anyone, even non Ford More

by Tracey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I was never in the store
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January 09, 2024

Every person I interacted with at this location was great and treated me with no nonsense. They just told me what was up and how much it would cost. More

by Mictivle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mel
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January 07, 2024

Mel Lewis was my service agent and he was very helpful! He got the parts there the next day and the car was done later that day. He did a great job and was easy to work with throughout. He’s been our servi More

by Davis Bowman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mel Lewis
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January 06, 2024

Bad experience, the service advisor I think is new or doesn’t know how to do or handle the business. I came to change the oil and diagnose the problem I have in my car but he instead didn’t follow back t More

by Moath4788
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul Baron
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Jan 19, 2024 -

Larry H. Miller Ford Mesa responded

We apologize for any frustration that you experienced due to long wait times and poor communication. We understand that this is not the level of service that our customers deserve, and we would like to make it right. If you would like to speak more about your visit, feel free to reach out to me with your contact information. I would love to give you a call and go over the details of your experience. - Anthony Judge (AJ), General Manager, (480) 530-9500

Jan 19, 2024 -

Moath4788 responded

Thank you so much for your response. Unfortunately I missed your call yesterday and I was trying to call you today . Yeah I like always to get my car serviced with your location and with other locations at Mesa auto drive . The last experience I had was not the same I have had in the past two years . The reason I came there to change the oil and to check on the issues that I have with my car . I have an extended warranty that pays everything with zero deductible plus a rental car . I wasn’t sure why the person I dealt with wasn’t able or initiative to help me with that . Even he didn’t offer to schedule another appointment for me so he can diagnose the problem. Thanks

January 06, 2024

I always get quality service there. They are straightforward and honorable. They work for you. More

by JC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Suzie Famoso
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January 06, 2024

The dealership needs to streamline the process so that it is more efficient and faster. More

by dodgegto
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Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Employees Worked With
Scott Solee
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January 06, 2024

Had to tow my vehicle in, total charging system failure. Fernando was great at keeping me appraised of the status. Vehicle was repaired properly and it's running great now! More

by carlospsanchez
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Fernando Pacheco
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January 06, 2024

Susie at Larry H Miller Ford was very Courteous Knowledgeable and Helpful in ways I didn't know about Ford even provided Concierge Service to and from my Job I would recommend Larry H Miller Ford f More

by janwatyusa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie
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January 06, 2024

Friendly place. No stress. Took care of my car. No waiting that long. Employee very friendly. More

by Mija
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Suzie F
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January 05, 2024

Susie was great and respectful and communicated well . I highly recommend Larry Miller ford for all your services. More

by Allcallaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Suzie
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