
Larry H. Miller Ford Mesa
Mesa, AZ
Filter Reviews by Keyword
By Type
Showing 1,472 reviews
Everything and everyone are always Great! Will be back for next service! Keep up the good work! Will be back for next service! Keep up the good work! More
I came in to a 10am Sat appt for a 2023 Toyota Highlander Platinum, Wind Chill Pearl (white) exterior, and Glazed Carmel interior, as advertised in both the photos in the add, as well as all of the descripti Platinum, Wind Chill Pearl (white) exterior, and Glazed Carmel interior, as advertised in both the photos in the add, as well as all of the descriptions of the car. When I arrived at 10am, I was told it had already been sold. So I drove the 45 minute ride home. A couple hours later, I received a call that the car had not been sold after all. So I drove the 45 minutes back, only to be shown a white highlander with black interior. The manager, Terry, tried to explain that they were stock photos. I asked why they didnt put black interior stock photos, and why in all of the descriptions its said "glazed caramel" interior. He didnt have an answer. So they wasted 3 hours of driving time today only to say "oops". I would consider that false advertising, not a mistake when both the photos (about 20 of them) AND the descriptions say glazed caramel. NOT HAPPY and will NEVER come back. More