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Larry H. Miller Ford Mesa

Mesa, AZ

Overview
Reviews
Vehicles
4.5
835 Reviews
Call Dealership (480) 530-9500

460 E Auto Center Dr.

Mesa, AZ

85204

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Showing 835 reviews

February 01, 2024

Had my last oil change done at Pep Boys, they said I needed to replace rusted shocks. Your tech told me they were fine ! I appreciate the honesty !! More

by htmoto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quicklane staff
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Helpful
February 01, 2024

I arrived at opening time with about ten vehicles ahead of me. Once the staff started we were checked in efficiently and the recall was done without any issues. More

by Johnny Be Good
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Frier
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Helpful
February 01, 2024

I felt they were very honest about everything and I didn’t feel pressured to or not to buy a vehicle which I really appreciated. I was treated well from the salesman to the finance person. Thanks to ev More

by Jerry K
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Susin
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Feb 01, 2024 -

Jerry K responded

Thanks to everyone for treating me well.

Helpful
February 01, 2024

Told me they hoped to get me out in one day…. took 7 business days. Under warranty, put on at least $1000.00 worth of unnecessary parts. I still have the same issue. More

by Jacketdad
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fernando Pacheco
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Feb 17, 2024 -

Larry H. Miller Ford Mesa responded

Hello there. Thank you for bringing this to my attention. I would appreciate the chance to speak with you about your service experience. If we have not connected by the time you find this response, please contact me directly. I look forward to resolving this together. - Anthony Judge, General Manager, (480) 530-9500

Helpful
February 01, 2024

Suzie was fantastic, she took care of everything. Everything was fixed and she used my rewards to pay for the deductible, I had no idea I could use them for payment. More

by dpenman1205
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Suzie
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Helpful
February 01, 2024

After 3 YEARS waiting and being lied to by multiple "managers" for an Owners Manual for the truck I spent well over $40,000 on. I purchased it elsewhere on my own dime. I will never spend another penny More

by Johnkking54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Okolita, Bob Krystofik, Scott Dietrich, John Ernst, Steve Roger, Butch Lemen, Cody Garbis, Keith Bellamy, Anthony "AJ" Judge, Stu Amrhein
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Feb 17, 2024 -

Larry H. Miller Ford Mesa responded

John, thank you for your feedback. We want each customer to feel like they enjoyed a transparent experience, clear of any confusion or misunderstandings. I’d appreciate the opportunity to learn more about your experience so I can ensure everything was handled properly and that our employees were as honest as possible. If we have not connected by the time that you find this response, please reach out to me directly. I look forward to getting to the bottom of this. - Anthony Judge, General Manager, (480) 530-9500

Feb 21, 2024 -

Johnkking54 responded

To Mr Anthony Judge General Manager Larry H Miller Ford Mesa AZ. As I stated above over 3 years and false promises from your salesman and several of and "managers" that they would have the Owners Manual I informed said salesman the night of the sale wasn't there for me in "8 to 10 weeks", followed by NOTHING. No Manual. No call. No text. No email. NOTHING. So sir, I set out to find this apparently almost impossible to locate and have shipped 2015 Ford F350 Superduty Pwners Manual for myself, because clearly your Ford dealership couldn't get it done. It took me all of 45 seconds on Ebay and 4 days later I had it in my hands. If this is acceptable "customer service" at your dealership, I only wish I hadn't purchased an extended warranty from you so I would NEVER have to do business with you again. Furthermore, when I attempted to contact Ford Corp to voice my problem with this, I came to find out that Ford has NO COMPLAINT DEPARTMENT. I guess it's pretty xxxx obvious why. My next truck will be a GMC or Mopar. Burned and learned, John King

Helpful
January 31, 2024

Valencia our service writer was very responsive and communicative. She helped us out a ton! More

by Ajc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Valencia Villa
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Helpful
January 30, 2024

Always great service at Larry H. Miller. Our advisor is the best! She always provides updates and ensures the process goes as smoothly as possible. More

by Dusty.d.wade
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Katlynn Artz
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Helpful
January 30, 2024

Family purchased five new vehicles (Ford Maverick PUs) from LH Miller in Mesa AZ Great service and followup. Any new auto purchase in our future with be with them. More

by gmcguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Famuso , Rod Mills, Duane Johnson
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Helpful
January 29, 2024

Larry H Miller Ford Mesa has been serving my Ford Explorer for 6 years. I have found them to be straight forward, honest and timely. Their service department is knowledgeable and fast. Their commun More

by BWB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rod Mills
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