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Larry H. Miller Ford Mesa
Mesa, AZ
835 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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February 07, 2024
LHM service dept is the best in Arizona! Now they offer a pick/drop off service too! First time using that and what an awesome time saver for me. Thanks Now they offer a pick/drop off service too! First time using that and what an awesome time saver for me. Thanks More
by mattdunshie
Employees Worked With
Katlynn Artz, Nick Wheeler, Derek Ironside
Helpful February 06, 2024
You know that sinking feeling in your gut when you realize you trusted the wrong person? It’s like you feel physically ill and so incredibly stupid for trusting someone you shouldn’t have, which in tu realize you trusted the wrong person? It’s like you feel physically ill and so incredibly stupid for trusting someone you shouldn’t have, which in turn screws up your life. I promise you, you will absolutely regret coming here. I regret it with every fiber of my being. I would do zero stars if I could. In fact they should let us do negative number of stars. I hit a curb trying to avoid hitting an animal and it bent the hub. I took it to Larry Miller Ford to get it replaced. I went online and scheduled an appointment. I even dropped my car off an hour early. I didn’t want to wait around for it so I dropped it off and figured I would get it the next day. The guy said that they would let me know Monday morning. When I called Monday at 10am for an update, they acted like they had no clue my car was even there. Then they said that they actually wouldn’t get to it until Monday evening or Tuesday morning. I truly don’t understand why it would take so long when I scheduled a freaking appointment. I called Tuesday at lunch and a woman told me that they still haven’t gotten to my car and sent me to Justin’s voicemail to try to get an update. Still nothing. I didn’t just show up. I actually scheduled an appointment AND dropped my car off early. This isn’t fixing a DVD player or a vacuum. This is someone’s vehicle, their livelihood. I think in this scenario, I’m the really stupid one. Two years ago, I went through a similar situation with this exact same place. I thought I would give them another chance since my car is a Ford. Why in the world are they even offering appointments? It clearly means nothing. It just gives the illusion that they are organized, professional and know what they are doing. Couldn’t be further from the truth. I cannot tell you how stupid I feel for trusting them again. I can’t work without my car. So not only do I have to pay for the repairs but I can’t work to earn money to make up for it. I’m so angry at myself right now for trusting them again. I absolutely deserve to be punched in the face for trusting these people a second time after I had such a horrible experience the first time. Seriously, How stupid am I?! Hopefully I get my car back before I get evicted. Based on the Larry Miller Ford service department timeline, I’m clearly going to be living in it. More
by Emily.zellmann
Employees Worked With
Justin Frier
February 03, 2024
The service was very professional. She accepted my repair request and understood exactly what I wanted done. She kept me informed throughout the entire service procedure She accepted my repair request and understood exactly what I wanted done. She kept me informed throughout the entire service procedure More
by joboswel25
Employees Worked With
Katlynn Artz
February 03, 2024
The service Susie provided was excellent. Car came back in great shape and was repaired in about half the time that was originally quoted. Car came back in great shape and was repaired in about half the time that was originally quoted. More
by Matthayoriginal
Employees Worked With
Suzie
February 03, 2024
Very friendly, helpful and worked hard to get the major repair done so I could get back on the road to get home. The complimentary Lyft service was very appreciated. repair done so I could get back on the road to get home. The complimentary Lyft service was very appreciated. More
by Becky
Employees Worked With
Derek Ironside
