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Larry H. Miller Ford Mesa

Mesa, AZ

Overview
Reviews
Vehicles
4.5
835 Reviews
Call Dealership (480) 530-9500

460 E Auto Center Dr.

Mesa, AZ

85204

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Showing 835 reviews

February 10, 2024

Service was exactly what I needed. Katlynn advised what she was doing and followed through. More

by Derwin.Coleman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlynn Artz
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Helpful
February 10, 2024

Excellent experience, great service and service advisor! Got two trucks service on a Saturday in less than 2 hours!! Thank you Fernando!! More

by Flip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fernando Pacheco
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February 09, 2024

EXCELLENT Service DEPT COMPLETED JOB , RENTAL VEHICLE WAS A PLUS, STAFF QUITE FRIENDLY MY VEHICLE RUNNING BEAUTIFULLY More

by AGM8682
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SUZIE, Katlynn Artz
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Feb 17, 2024 -

Larry H. Miller Ford Mesa responded

Thank you for taking the time to leave us a review. Our team always strives to give a top-notch dealership experience. Please let us know if there is anything else we could have done to make your visit worthy of 5 stars! - Anthony Judge, General Manager, (480) 530-9500

Helpful
February 09, 2024

Poor communication about delays and work being performed, still waiting on service managers call back. More

by caseygrant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Harney
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Feb 17, 2024 -

Larry H. Miller Ford Mesa responded

Thank you for reaching out. We understand that waiting longer than anticipated and poor communication can be frustrating, and apologize for any inconvenience that we may have caused. We take all feedback seriously and are committed to improving our processes so that we can provide the best possible customer experience. Please don't hesitate to reach out so that we can discuss your concerns in more detail. I look forward to hearing from you. - Anthony Judge, General Manager, (480) 530-9500

Helpful
February 08, 2024

Mechanics forgot to bleed the brakes after I brought it in for brake recall. Please check behind them after work is done!! My brakes went out on me.... not to mention when I took the car in they took my pa More

by debrahill317
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Derek Ironside
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Mar 15, 2024 -

Larry H. Miller Ford Mesa responded

We apologize for any inconvenience that you experienced during your visit to our dealership. We strive to provide our customers with exceptional service and it is clear that we did not meet our own high standards in your case. We would like to hear more about your experience so that we can work to make things right. Please reach out to me directly at your earliest convenience so that I can personally address your concerns. I look forward to hearing from you! - Anthony Judge (AJ), General Manager, 480.530.9510

Helpful
February 08, 2024

The commercial sales are great but the service department horrendous. Did not follow thru requests More

by Jbradford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Harney
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Feb 17, 2024 -

Larry H. Miller Ford Mesa responded

Thank you for making us aware of your concerns regarding the service your vehicle received. I want to assure you that our team works hard to provide a comprehensive, honest diagnosis, clear communication, and thorough service. I'd appreciate the chance to learn more about your service visit to ensure your vehicle receives the care it deserves. If we have not connected by the time that you find this response, please reach out to me directly. - Anthony Judge, General Manager, 480.530.9510

Helpful
February 08, 2024

The staff was friendly, courteous, and the waiting area was clean. My service was performed within the timeframe quoted. More

by Dwayne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abby, 5 stars
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Helpful
February 08, 2024

Service was quick and helpful. Everyone was very polite. I appreciate the Valet service and the updates while the repairs were being done. More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlynn Artz
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February 07, 2024

The service are very up front and honest with their recommendation. They have a can do attitude and get the job done on time. More

by Randy.Gibson68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Valencia Villa
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Helpful
February 07, 2024

Service was great. Valencia was extremely helpful with getting me in for an oil change and made everything simple. I will be bringing my other cars here as well. More

by Zac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Valencia
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Helpful
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