Larry H. Miller Ford Mesa

The lack of consideration for a customers time is absolutely disgusting. We have tried to give a few chances, but the customer service just gets worse each time. Since Larry H took over, it has been absolutely disgusting. We have tried to give a few chances, but the customer service just gets worse each time. Since Larry H took over, it has been a complete disaster. We will not be back. More

Dropped of vehicle Wednesday night for a Thursday morning appointment. All services I requested should only take a day or at MOST two days. I told Brett I needed my vehicle back Monday morning at the absolut appointment. All services I requested should only take a day or at MOST two days. I told Brett I needed my vehicle back Monday morning at the absolute latest. Monday morning came and I went to get the vehicle and work was not completed. In fact one item hadn’t even started. They tried charging me MORE than I originally approved for less work than approved and blamed their system for the mistake. They said it’s a known issue. If it’s a known issue then don’t present the price to the customer and have them sign incorrect pricing. I had to go line by line and then Brett had to get manager approval to get pricing corrected. Not sure if I’d bring my vehicle back after this. More

If you’re going to say you’re open till 6, you answer the phone until closing, especially on a Friday evening. If you’re gonna offer updates, you update in a timely manner. You definitely clear your unanswer phone until closing, especially on a Friday evening. If you’re gonna offer updates, you update in a timely manner. You definitely clear your unanswered cue before going home. This is why no one likes dealerships. The service adviser Justin isn’t the one answering the phone when I called so you have two employees completely failing at their job. So much for my early appointment. I’ll cancel my weekend plans because the dealership is incapable of doing things correctly. More