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Larry H. Miller Ford Mesa
Mesa, AZ
1,394 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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November 13, 2024
Ricky in sales was great, he provided information we asked for to us before we visited the dealership and was awesome to work with to get us our car! asked for to us before we visited the dealership and was awesome to work with to get us our car! More
by Clyde
Employees Worked With
Ricky Inclan
November 13, 2024
While driving to work, I had my tire blow out. I had to get a tow to the nearest Ford dealer which happened to be this place. Overall the communication was very poor. I found myself having to cons I had to get a tow to the nearest Ford dealer which happened to be this place. Overall the communication was very poor. I found myself having to consistently check in for updates and had trouble getting a hold of my advisor. In total, the dealership had my car for an entire week to swap out the tire and fix the fender cap. I understand it can take time to order a part, but really? A week? I seemed to be the only one creating any urgency to speed things up and was left in the dark about how long the process would be. When I originally took it in, I was quoted to have it back same day, for reference. When the car was finally done, I had to ask my advisor for transportation to the dealership (this was not proactively discussed, of course). We came to an agreement at 8:45am that she would send an Uber to pick me up at 11:30. 11:15 rolls around and I’ve heard nothing further. I had to call in at 11:45 since they had clearly forgotten to follow through. Michael at the front desk was able to help me out but it was not without hassle. I typically go to Chapman Ford and my car is usually washed after getting service completed (my bill was $1,300 after all) and was disappointed that it wasn’t washed or even charged (electric car) after all that time. I would not recommend. More
by AS11
Employees Worked With
Abby
November 12, 2024
This is my favorite place to have my car serviced. Every one is great and I know it will be fixed correctly the first time, by your highly qualified technicians. Every one is great and I know it will be fixed correctly the first time, by your highly qualified technicians. More
by Steven
Employees Worked With
Katlynn Artz, Paul Baron
November 09, 2024
Seth the Director of service took care of my driver side seat. He kept me informed on when the new seat cover was coming in. Service called to setup an appointment. The service advisor Eric Fuzzy could not seat. He kept me informed on when the new seat cover was coming in. Service called to setup an appointment. The service advisor Eric Fuzzy could not of been nicer and took care of me. Thanks LHM my seat looks great. MCA. More
by mca
Employees Worked With
Scott Solee
