
Larry H. Miller Ford Mesa
Mesa, AZ
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Great place! Great people! When I first visited Berge Ford in Mesa I was just “window shopping” at the time and was pleasantly surprised that I was not being hounded by any sales reps there, but when I d Ford in Mesa I was just “window shopping” at the time and was pleasantly surprised that I was not being hounded by any sales reps there, but when I did have any questions they were very happy to help me. Billy love was my first sales rep. and he was awesome! He knew I was not there to buy a vehicle that day, but still was very attentive and a personable gentleman. After a month or so I went back with my husband and right away Billy recognized me (I think this is a great quality of any sales person!). He treated my husband and I like he knew us for years and made the experience of buying our first car a great one. More
Mr. Russell and Mr. Baker used my 2002 Thunderbird for 4 years. I told them on the first visit that the problem with overheating looked like a thermostat. I was told on numerous visits that they could not d years. I told them on the first visit that the problem with overheating looked like a thermostat. I was told on numerous visits that they could not duplicate the problem. Every time I drove the car it overheated until the thermostat unstuck. They replaced the cooling fan twice and replaced the exploded coolant bottle twice. They replaced the hydraulic pump for the fan also. When I asked for a factory rep, I was told not to bring my car back even though it was under warranty. They also told every dealer in the valley not to service my car and that I was a disgruntled customer. Ford Motor Company protected Berge Ford by saying they were a private business and they could not make Berge Ford honor a Ford Motor Company warranty. The Arizona BBB tried to get me to sign a paper saying that they would arbitrate and I would have to give up all legal rights no matter what the decision. A year later San Tan Ford opened and they replaced the thermostat and I never had another problem. I have all garage receipts, letters, emails, and pictures to document to prove what happened. More
I was impressed that they put new tires on the used car we purchased even though we didn't ask for them. They thought the car needed it and took great care to send us home in a quality car. Kevin was great we purchased even though we didn't ask for them. They thought the car needed it and took great care to send us home in a quality car. Kevin was great to work with and I would use him again in the future. More
Travis was a pleasure to work with. There was no preasure to make a purchase. Travis gave us plenty of space and time to look at the inventory. I would purchase another car with Travis. to make a purchase. Travis gave us plenty of space and time to look at the inventory. I would purchase another car with Travis. More
Travis first listened to our wishes and needs and found the cars that best met both. He is personable, knowledgeable and likeable. He is an asset to your company and we will surely recommend both your dea the cars that best met both. He is personable, knowledgeable and likeable. He is an asset to your company and we will surely recommend both your dealership and Travis. More
Steve Lyman was very knowledgeable and answered every question that we had in a clear & concise manner. He was very helpful and customer-oriented. Possibly most importantly - he listened to our desires question that we had in a clear & concise manner. He was very helpful and customer-oriented. Possibly most importantly - he listened to our desires and concerns. He then responded totally appropriately. It was absolutely evident that the dealership was supporting his efforts at all times. Everyone we came in contact with at the dealership was very courteous, friendly, knowledgeable and helpful. It was probably one of the most postive experiences I have ever had at an auto dealership - followed closely by Babbit Ford in Flagstaff, AZ. Berge Ford presents the exact image and experience that I am certain that Ford Motor Company would want from their dealerships. Also - and equally as important - we are totally impressed, please and satisfied with the Ford Fusion that we leased. All-in-all it was a totaly possitive experience. More
Jason was a great salesman. He was very helpful and patient. Everyone at the dealership was awesome.This was my first time buying a new car and Jason and everyone made me feel very comfortable. I'm ext patient. Everyone at the dealership was awesome.This was my first time buying a new car and Jason and everyone made me feel very comfortable. I'm extremely happy with my brand new Mustang. More
We were looking for a lightly used newer Expedition, and they didn't quite have what we were looking for. We went and looked in the new car area and found a 2012 Explorer that was perfect for our needs. A they didn't quite have what we were looking for. We went and looked in the new car area and found a 2012 Explorer that was perfect for our needs. After going in to test drive the car we chose to purchase it. It was done very quickly without any hassle. One of the best buying experiences I have ever had. Will be looking to Berge Ford first whenever we need a car. **They came highly recommended by 3 other family members who have bought their vehicles from Berge. More
Best car buying experience I've ever had. They did not play games (very much). I knew what I would pay, what I wanted for my trade, etc. Within 20 minutes, we had a deal. There is no need for the games play games (very much). I knew what I would pay, what I wanted for my trade, etc. Within 20 minutes, we had a deal. There is no need for the games, either the deal can be done to the customers terms or not, I appreciate honest, upfront negotiations and these guys did that. Very impressed with the whole experience! More
Billy was excellent. Personable, thorough, respectful, and constantly helpful. He stuck with us even when we changed our minds about what we wanted and never showed any frustration. He was so good that and constantly helpful. He stuck with us even when we changed our minds about what we wanted and never showed any frustration. He was so good that I decided I would buy a car from him, even if they didn't have the right car right away. The dealer gave us an excellent price, too. The car is pristine and low miles. I highly recommend this dealership, and Billy in particular. More