Larry H. Miller Ford Mesa

Good Experience I have purchased several personal vehicles from them and always had a good experience. This last time was the best however. I purchased a used dump tr I have purchased several personal vehicles from them and always had a good experience. This last time was the best however. I purchased a used dump truck for my business. My salesman Tim S. was very helpful, knowledgeable and straight forward. The truck itself was an off brand (Mitsubishi) but he and the staff there did their best to accommodate all of my questions. Being a used truck, it's not a complete surprise that there may be a few items that need to be fixed up on it and this was the case. The managers never nickled and dimed me about the repairs. Tim expedited the repairs and drove the truck to the repair shop for me. A good group of people from finance to sales to managers. Tim in the fleet department was the guy who made the deal and followed up after the sale like a boss. Thanks guys. More

Great Experience! MJ and Glenn were awesome! No surprises, showed invoice, dealer incentives. Third dealership I went to after walking out on the first 2 due to being MJ and Glenn were awesome! No surprises, showed invoice, dealer incentives. Third dealership I went to after walking out on the first 2 due to being passed from one employee to another with typical sales pitches. I recommend this dealership hands down. Best experience I have ever had at any dealership. More

Trying to purchase a new truck I have been a Ford person all of my life and a Berge customer since 1988, having bought 3 trucks from them. There seems to be a genuine lack of inte I have been a Ford person all of my life and a Berge customer since 1988, having bought 3 trucks from them. There seems to be a genuine lack of interest in selling me a new one. No followup on #'s finance options or inquiries in general, not sure why as I was ready to buy with or without trade or anything else but it seems they were looking at me as an inconvience. More

BLEW ME AWAY the best experience in car buying that I have ever had in 40 years of purchasing cars. I spent 30 minutes yesterday looking at a car. IaskedMichael to the best experience in car buying that I have ever had in 40 years of purchasing cars. I spent 30 minutes yesterday looking at a car. IaskedMichael to call me back and he did with a cost and the price i needed and the payment which was amazing .. fit my budget came into the dealership and was done within an hour.all the paperwork was previously prepared and the car was cleaned and ready to drive off. More

This Dealership is the epitome of why people don't trust dealers, finance managers and used car salesman. live 5 hours from this dealership and first talked with Tom. I took notes on every phone con trust dealers, finance managers and used car salesman. live 5 hours from this dealership and first talked with Tom. I took notes on every phone conversation and yes you guessed in the numbers changed every time I talked with him. I then get turned over to the finance manager MJ. It all seemed to be working out better. My wife and I drive the 5 hours, of course bringing the detailed list of docs they were requesting for the loan. We filled out ALL the paperwork, got the insurance changed over, car was detailed and ready to go, drive out tag printed and THEN.............we don't have the right document for them. Of course remembering they gave us a detailed list prior to us making the drive. Needless to say we left and made the 5 hour drive back home. I would NOT recommend this dealer. If you enjoy getting jerked around Berge Ford is the place. Just a few more details, the salesperson stated one of the vehicles that we were interested got sold the night prior. Gave me details like his GM was driving it, WOW it was really nice BUT it got sold, he even told me the name of the other sales person, pointed him out. Yes you guessed............the car magically appears as were are about to leave. More

I dropped my truck off at 7am this morning to check and adjust my front end alignment. The passenger tire is feathering again. This is the same problem that I was having earlier with approximately 4,000 m adjust my front end alignment. The passenger tire is feathering again. This is the same problem that I was having earlier with approximately 4,000 miles on the tire. The adviser tells me it is "normal wear". The other front tire is fine. I have taken my truck in now 4 times trying to get the problem fixed. It was quiescence, when I turned into Ford Motor’s driveway this morning, my engine died. This was the 1st time it ever happened. I was not sure what caused it. I mentioned this to David and he was going to have the mechanics check it out. Initially, I went to your service department for two things: 1). Check and adjust the front end alignment. 2). Update the SYSC System software because it gave me a message telling me that the software was out of date for my new phone and it would not recognize the phone application – “Pandora”. David said that there were no newer updates out there but later said after checking himself; it looked like there may be an update. This was at 5pm. "Basically, none of your maintenance personnel really checked the software". David wanted me to leave it again overnight so they could work on it again the next day. All that I have experienced from Berger’s maintenance group is passive service. How can it take all day to trouble shoot these few items and then end up at the end of the day saying everything was OK and still find out there may be a software update that needs to be uploaded and ask to leave it again another day. This is ridiculous. I had a poor experience earlier when the tire exchange took a complaint to the BBB and now we are heading in to another bad experience. It is all a repeat of being told it OK when it is not and it is at the customer’s expense of time and effort to get things fixed the right way. I love my truck but your service department needs improvement. More