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Larry H. Miller Ford Mesa
Mesa, AZ
1,439 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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June 14, 2017
Consistent quality service My Service Representative Dave Burkhart retired and he recommended Sergio Diaz. Consistent quality service was provided. Thanks Berge Ford for having My Service Representative Dave Burkhart retired and he recommended Sergio Diaz. Consistent quality service was provided. Thanks Berge Ford for having amazing, professional, and courteous staff for making my vehicle routine maintenance stress free! More
by David Warren
Employees Worked With
Sergio Diaz
June 13, 2017
Totally satisfied Transmission had to be rebuilt on my 2013 Explorer. Covered all but $50 with my extended warranty and I didn't have to do any paperwork or even hassle Transmission had to be rebuilt on my 2013 Explorer. Covered all but $50 with my extended warranty and I didn't have to do any paperwork or even hassle with the company. Even included my rental car. All work was done within 2 days. I even was able to speak with the repair technician about the causes for the repairs, which upped my trust level and experience rating tremendously. Not really happy about needing the rebuild, but that's a Ford issue. The Berge Ford dealership repair facility was great. More
by Snunnpac
Employees Worked With
Rod Mills & repair technician
June 09, 2017
Great Service We were in town for a college graduation and had a flat tire. We were, of course, pressed for time trying to make it to the graduation. Tire stores di We were in town for a college graduation and had a flat tire. We were, of course, pressed for time trying to make it to the graduation. Tire stores did not have the particualar tire we needed, so we called Berge Ford who not only had the tire but got us in and out within the hour. The service they provided was efficient and prompt and we made it to the graduation on time! More
by blender
Employees Worked With
John Ernst
June 07, 2017
Unfortunate I really like the sales side of Berge Ford and have purchased several cars from them. Unfortunately the Service Department is not at the same level. I really like the sales side of Berge Ford and have purchased several cars from them. Unfortunately the Service Department is not at the same level. I would not recommend Berge Ford solely based on the Service Department. On our first attempt to have recall work completed we waited 6 hours to discover they did not have the required part in stock and we would need to come back at a later date.. On our second visit the recall work was performed and we felt pretty good about it until a day later when my wife was driving to pick up our kids and the suspension and steering gave out because a bolt was not tightened during the recall work. Fortunately she had not yet made it to the freeway. When we called they let us know they did not have the ability to pickup the car and we would have to have it towed to them to look at. They discovered the bolt was not tightened upon the initial repair and did fix it. My issue with the Service Department is the lack of attention to detail and the disregard they displayed for our time during these repairs caused by their errors. More
by AZ02
Employees Worked With
John Ernst, Mark Vacha
June 06, 2017
Love Berge My family and I have purchased seven vehicles over the years and have always been treated with the utmost respect and care. I have always found the My family and I have purchased seven vehicles over the years and have always been treated with the utmost respect and care. I have always found the service department to be extremely helpful and courteous. It is a well run dealership and I am proud to recommend Berge Ford to my friends. More
by Samantha Jane
Employees Worked With
Sergio Diaz
June 06, 2017
This Is To Be Expected! The experiences one has with a company, any company, depend upon the leadership of that company. When a company encourages its employees to do their b The experiences one has with a company, any company, depend upon the leadership of that company. When a company encourages its employees to do their best, that the customer comes first and that everyone in the origanization has value the company is successful. Berge Ford is such a company. More
by Theeagle
Employees Worked With
John Ernst
June 06, 2017
Great Service Fernando Pacheco is a very good service advisor. Enjoy working with him. He is always willing to give me prompt service and keeps me informed with w Fernando Pacheco is a very good service advisor. Enjoy working with him. He is always willing to give me prompt service and keeps me informed with what is going on with my car. More
by ford credit
Employees Worked With
Fernando Pacheco
June 03, 2017
Exceptional Service We have purchased 4 new vehicles from Berge Ford in the last 6 years and we have all of our service done at this dealership. We always receive the ver We have purchased 4 new vehicles from Berge Ford in the last 6 years and we have all of our service done at this dealership. We always receive the very best service, everyone is customer friendly and everyone treats us as friends not just customers. Berge Ford has always exceeded our expectations and I recommend them to everyone I have contact with. More
by Buster Carpenter
Employees Worked With
Tim Drake, Dave Harney, Dave Pierce, Steve Countryman
May 30, 2017
Professional, friendly and efficient We purchased a 2017 Ford Escape, a great vehicle! We also garnered new friends who cared about us and meeting our needs more than selling another veh We purchased a 2017 Ford Escape, a great vehicle! We also garnered new friends who cared about us and meeting our needs more than selling another vehicle. At every turn we were received like royalty. We were given lunch, introduced to other staff members who were there to help as needed and had every question answered to our satisfaction. The experience was more like a family visit than a sales negotiation. We were delighted with the entire experience. More
by FORDFAMILY
Employees Worked With
William (Mugsy) Perazzoli and "MJ"
May 22, 2017
Not A Happy Camper Took my truck in for a air conditioner blend door quoted around $600. Left the truck for repair on a Thursday, rented a car because it was to only ta Took my truck in for a air conditioner blend door quoted around $600. Left the truck for repair on a Thursday, rented a car because it was to only take a couple days. They called and said the part was out of state and was being sent. Well it took 8 days because they didn't over night it. Then the cost went to $1600 and $300 for car rental. Labor was more than the part! They got the part in on the following Friday at 2:00 pm and the truck was ready at 4:30 pm. $900 is a lot for 2 1/2 hrs. work. Never again. More
by kenoaz
Employees Worked With
David Harney
