Larry H. Miller Ford Mesa

Not impressed with customer service. Took my Ford in for service on a Monday, 5 days later got call to pick up, when I got into car the windshield had a crack halfway across (wasn't there before!), told adv service on a Monday, 5 days later got call to pick up, when I got into car the windshield had a crack halfway across (wasn't there before!), told advisor who gave me paperwork and his reply was to call my service advisor Monday. After repeated calls and taking car back they will not take responsibility to fix and told me to turn into my insurance. I'm assuming when they took car for a test drive that a stone was kicked up since there's a nick on grill that is in-line with the chunk taken out of windshield. Didn't have this damage when dropped off car. I will NEVER use this dealership again!!! More

We were looking to buy a new Explorer, And had worked with the previous dealer at this location. Horrible experience this time. Trade in value was $12k LESS that what other dealers were offering. Made us with the previous dealer at this location. Horrible experience this time. Trade in value was $12k LESS that what other dealers were offering. Made us wait for 30 minutes while they worked up there offer, even though we were the only customers in the showroom, when we turned down their insultingly low trade in offer, they played the "You can't leave, we've got your keys" game. I will NEVER EVER do business with a Larry H. Miller dealership again More

This is the 3rd review we have had to leave unfortunately with this dealership. Our buying experience was amazing and we were very happy with the process. We went and met with their warranty department and w with this dealership. Our buying experience was amazing and we were very happy with the process. We went and met with their warranty department and wound up purchasing their extended warranty because life happens and we wanted the additional peace of mind. That was when everything went downhill. We were driving and the check engine light came on. I drove to the dealership and went to their service department. I got there at 3:20pm and was told that they did not have anyone that could check our car because they close at 4:00pm. Keep in mind I was there 40 minutes before they closed. They let me know that I could leave the car there and they would check it on the following Monday. I said that was fine and asked for a rental car. I was then told that they do not have any loaner cars and then was also told that their rental car shop had closed at noon that day so there was nothing that could be done for us. We spent several thousand dollars extra on the coverage and when our car with less than 5k miles throws an error we are told there is nothing we can have done and need to wait. That goes against one of the main reasons we bought here and that was the warranty and service expectations. We took it to an autozone and they let us know that the crankcase ventilation system and it showed disconnected. They let us know to get it to the dealer to have it fixed. It took filing a complain on dealer rater to get them to reach out to us about fixing the car and getting us a rental. I then dropped off the car and they provided me with a rental while they worked on the car. Upon picking up the car we were told that crankcase ventilation system error was an known recall and they needed to order a part to completely fix the issue. They let us know that they "rigged" the system so that the check engine light shouldn't come on anymore, but if it did it was not an issue. It's been almost 8 months and no one has reached out to us about getting this fixed properly. About 1 maybe 2 months after this issue, my wife was driving and the car broke down in the middle of the intersection. It just died and she wasn't able to get it started, after sitting in the intersection for several minutes she was able to get it started and pulled into her work. We then called Larry H. Miller to let them know about this and we set up to have the car towed into their shop. We then also let them know that we were seeing an issue with the alarm system. It would randomly lock itself after you had unlocked it and the alarm would go off for the smallest things, like closing the trash can on the side of the house, that is about 20 feet away from the car. We then let them know that we would need another rental car and we ran into the same issue. They had no cars and were not able to locate any. I then let them know that I didn't want to have to file another complaint and that I just wanted them to hold up their end of the deal. Upon saying the magic "dealer rater" words, they were able to get us into a car. Upon picking up the car they let us know that they were not quite sure why it died, but they did fix some items that could have caused the issue. They also let us know that they believed the alarm was caused by a battery issue so they replaced the battery. The car ran great and the alarm was not sensitive anymore. A couple weeks ago we noticed that the alarm sensitivity was back. We also noticed that sometimes when you would walk up to the car to get it in, it would beep 2 times at you like it was locking. You would unlock the car and then as you got to the door it would lock again so you would just have to unlock it one more time. We then were taking a trip and pulled over to get some food. Upon starting the car up to leave we went to pull out and it died. The lights flashed and we shifted into park and let it sit. We then started it back up and it ran fine. My wife then took the car and called me and let me know that the car was throwing up a fuel inlet error. Then the check engine light came on, we took the car into service for the 3rd time. I went over all the concerns with the tech, I went over the alarm concerns with him as well and as I stood with him he locked the car, then unlocked the car and tried to open the door, the car then locked on him. He wrote it down and said it would be addressed. We were then told again there was no rental cars available for us and we had to wait 2 days to get a car, I had to miss work so the wife could take my truck to work. We finally got a car after the 2 days. We just received a call today from the service tech and he let me know that they could not duplicate the alarm issue. I then let him know that he and I duplicated it and he said "oh yeah". Seems like he forgot about that. He then let me know that they believe that the issue is bad fuel in the car. The car had stalled before we filled the car up for the last time. He then let me know that I need to come pick up the car and drive it "with the bad fuel" still in it and once that is all used up I need to bring it back to them so they can fill it with "good fuel" and then check to see if that was actually the issue. I asked if they really wanted me to drive the car like that if they believe that was the issue and they said yes. We obviously don't feel comfortable doing that as it could cause more damage. My wife then filed a complaint and tried to reach out to Keith here at Larry H. Miller, because we are done with this car and need to know what needs to be done to return it. He doesn't answer and his voicemail is full. We have not heard back from him as of today. I also tried to call him and he didn't answer and it went to his voicemail, but it is still full. I then called back and was sent over to his partner and she was not available either. We have left her a message and have still not heard back. Our experience started great with them, but they clearly say what they need to get the sale and once you leave their customer service goes out the door. Hopefully this review will get someone to reach out to me to rectify this. I would never recommend anyone to buy from here!! More

FRUSTRATED, Bought a 2020 ecosport with an extended warranty. With 3000 miles check engine light came on. Husband went to dealer advised that they couldn't help cause they let techs go home early. Had warranty. With 3000 miles check engine light came on. Husband went to dealer advised that they couldn't help cause they let techs go home early. Had to take in a few days later. Advise recall and would be called when parts came in. Okay to drive. 8 months later no call. But two months after that happened I was driving and car just died. They picked it up. Said they couldnt find anything wrong with it. They did change the battery. Over a week ago we had to take it in again. Advised they can't find anything wrong with it. Even though check engine light on, gas inlet out warning, and when by car and unlock it. The car locks itself. Each time with extended warranty they can't seem to find a rental car. Today I called twice to speak with someone about returning the car. Well, it went to vm for kieth but his mailbox if full and the front desk won't give me a line so I can call him direct instead of going thru operator More

Called and left contact information with service department twice. No responses from anyone. I even let them know the second time about not getting a response from initial attempt. What do I need to department twice. No responses from anyone. I even let them know the second time about not getting a response from initial attempt. What do I need to do to get a response?? More

We bought our 2020 Ecosport from Layy H. and we were super happy. When we went through the purchasing process we bought the gap coverage and roadside assistance just to be safe. Today we had the chec super happy. When we went through the purchasing process we bought the gap coverage and roadside assistance just to be safe. Today we had the check engine light come on. I drove to the dealership and went to their service department. I got there at 3:20pm and was told that there was no one on site to check my check engine light since they close at 4pm. Keep in mind i am 40 minutes early. The tech let me know that I could leave the car here and they would fix it on Monday. I said that was fine and would need a rental. I was then told they did not have any loaners and that the rental car place closes at noon so there is nothing they can do for us till Monday. We spent several thousand dollars extra on the coverage and when our car with less than 5k miles throws an error we are told there is nothing we can have done and need to wait. That goes against one of the main reasons we bought here and that was the warranty and service expectations. I took it autozone and they checked the engine light for me. They let me know that it is crankcase ventilation system that is throwing the error and it shows disconnected. We are now sitting without a car because Larry H cannot hold up their end of the bargain. We tried to get in touch with anyone in management and were told that they do not work the weekends and they were not answering. Total let down from these guys. Hoping they can make this right and help us! More

When I pulled up for my first visit to LHM Ford Mesa, I was expecting a normal experience with a service adviser who has to deal with people all day and usually isn’t that great at it. They usually have a was expecting a normal experience with a service adviser who has to deal with people all day and usually isn’t that great at it. They usually have a hard time acting in a pleasant manner and being authentic. This time was different. Katlynn Artz greeted me and had a warm, inviting personality. It was refreshing. Once my service was finished she was able to get me a small discount for my first visit and I really appreciated that. The service timeframe given was accurate and a fair price. I left this experience with a positive view of this location, and I think it was mainly the result of Katlynn. The free car wash was also better than expected. They even removed all the hard-to-remove bugs stuck on the front of my car. More

The parts department at LHM is worse then before. They claim integrity highest ethical standards on indeed they don’t give discount for business customers claim integrity highest ethical standards on indeed they don’t give discount for business customers More

Very disappointed. Everytime I brought my NEW car here for oil change they found something wrong with the car and claimed it was maintenance. Took over 2 hours for them to tell me something broken but fix for oil change they found something wrong with the car and claimed it was maintenance. Took over 2 hours for them to tell me something broken but fixed recently in June. Very dishonest. More

All round great guy to work with! Highly recommend him! Ask for Wyatt.. tell him spidy kid sent you. Great deal, great service! Even delivered to my home! Easy transaction Ask for Wyatt.. tell him spidy kid sent you. Great deal, great service! Even delivered to my home! Easy transaction More