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Larry H. Miller Ford Mesa

Mesa, AZ

Overview
Reviews
Vehicles
4.6
1,477 Reviews
Call Dealership (480) 530-9500

460 E Auto Center Dr.

Mesa, AZ

85204

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Showing 1,477 reviews

November 25, 2023

Justin, our service manager is always pleasant to work with. Highly recommend asking for Justin if you need service More

by flyroe2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Frier
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November 25, 2023

Friendly environment and clean. Disappointing that I was not able to talk with the tech about my issue. More

by weitzeltomTom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember her name
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Nov 30, 2023 -

Larry H. Miller Ford Mesa responded

Hello, Tom. Thank you for reaching out. We want all our customers to feel taken care of during their service visit and I apologize for the communication gap you experienced. I’d appreciate the opportunity to learn more about your situation so we can continue to improve the service we provide. Please don’t hesitate to give me a call at your earliest convenience. - Anthony Judge, General Manager, (480) 530-9500

November 25, 2023

They are always professional and very competent. I have never had an issue and they do all the work on my vehicle. More

by howard_clem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Harney, Katlynn Artz, Justin Frier, Fernando Pacheco, Rod Mills, John Bond, David Du Vall, Jim Cortina, Derek Ironside, Paul Baron
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November 25, 2023

Loved the premium service that I received From Suzie. She got my Escape in for an oil change with no fuss, got it done, and delivered it on time. I will return in the future for all of my service needs. More

by johnbrutovsky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Suzie F., Joey Zaffino, Dave Harney, Katlynn Artz, Justin Frier, Nick Wheeler, Fernando Pacheco, Rod Mills, John Bond, Jim Cortina, Derek Ironside
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November 24, 2023

Went in for an oil change and it took 2+ hrs with an appointment. Didn’t explain in detail the oil change special. Had to call to get clarification. More

by RbND
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh ?
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Nov 30, 2023 -

Larry H. Miller Ford Mesa responded

I am sorry to hear that you had to wait longer than expected and that the communication was not up to your standards. We understand that your time is valuable, and we apologize for any inconvenience that we may have caused. I would like to learn more about your experience so that we can improve our communication and work to reduce wait times. Please feel free to contact us so that we can discuss and address your concerns in more detail. - Anthony Judge, General Manager, (480) 530-9500

November 23, 2023

Great sales staff, great to work with. Very professional. They took time to know our needs. More

by ferronhalter
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cecil.
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November 21, 2023

I always have good service with this shop their curtious and thoughtful they answer all my questions with integrity More

by dthomes0210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Ironside
Report | Print
Nov 23, 2023 -

Larry H. Miller Ford Mesa responded

We're thrilled to hear that our team was able to provide you with exceptional service and make your visit to our dealership a positive experience. Thank you for choosing us for your automotive needs and we look forward to seeing you again soon.

November 21, 2023

Was very pleased with my visit to LH Miller service dept. Prompt and courteous...thumbs up in my book. More

by laurik57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Riley
Report | Print
Nov 23, 2023 -

Larry H. Miller Ford Mesa responded

We're happy to hear that you had a great experience at our dealership and that our team was able to assist you with your automotive needs. Thank you for choosing us and we hope to see you again soon.

November 21, 2023

Loved the friendly and informative service associate! She was great! Had some other items to add to what I had noted for my appointment and she was very accommodating. The work was done in a timely man More

by jtcoggs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Valencia Villa
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Nov 23, 2023 -

Larry H. Miller Ford Mesa responded

Thank you for taking the time to share your positive experience with us. We're delighted to hear that our team was able to provide you with the assistance you needed and we look forward to serving you again soon.

November 20, 2023

Katlynn artz very pretty very noledgeble person very nice to deal with big difference from them old grumpy dudes brought my truck in with no appointment she took it in with no problems got me a ride home and More

by nissanman20002000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlynn Artz
Report | Print
Nov 23, 2023 -

Larry H. Miller Ford Mesa responded

Thank you for choosing our dealership for your automotive needs and for sharing your positive experience with us. We're glad to hear that our team was able to provide you with the assistance you needed and we hope to have the opportunity to serve you again in the future.

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