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Larry H. Miller Ford Mesa
Mesa, AZ
1,224 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,224 reviews
July 19, 2014
BLEW ME AWAY the best experience in car buying that I have ever had in 40 years of purchasing cars. I spent 30 minutes yesterday looking at a car. IaskedMichael to the best experience in car buying that I have ever had in 40 years of purchasing cars. I spent 30 minutes yesterday looking at a car. IaskedMichael to call me back and he did with a cost and the price i needed and the payment which was amazing .. fit my budget came into the dealership and was done within an hour.all the paperwork was previously prepared and the car was cleaned and ready to drive off. More
by claprath
Employees Worked With
Michael Barcelo
April 14, 2014
Painless! This deal was done over the phone and internet, very knowledgable sales person (Theresa Worthen), fast, efficient, friendly, and a great price. Comple This deal was done over the phone and internet, very knowledgable sales person (Theresa Worthen), fast, efficient, friendly, and a great price. Completely perfect transaction, and painless! Thanks Theresa! More
by jonni
Employees Worked With
Theresa Worthen
January 27, 2014
This Dealership is the epitome of why people don't trust dealers, finance managers and used car salesman. live 5 hours from this dealership and first talked with Tom. I took notes on every phone con trust dealers, finance managers and used car salesman. live 5 hours from this dealership and first talked with Tom. I took notes on every phone conversation and yes you guessed in the numbers changed every time I talked with him. I then get turned over to the finance manager MJ. It all seemed to be working out better. My wife and I drive the 5 hours, of course bringing the detailed list of docs they were requesting for the loan. We filled out ALL the paperwork, got the insurance changed over, car was detailed and ready to go, drive out tag printed and THEN.............we don't have the right document for them. Of course remembering they gave us a detailed list prior to us making the drive. Needless to say we left and made the 5 hour drive back home. I would NOT recommend this dealer. If you enjoy getting jerked around Berge Ford is the place. Just a few more details, the salesperson stated one of the vehicles that we were interested got sold the night prior. Gave me details like his GM was driving it, WOW it was really nice BUT it got sold, he even told me the name of the other sales person, pointed him out. Yes you guessed............the car magically appears as were are about to leave. More
by stvnjr23
Employees Worked With
Tom, MJ
September 23, 2013
I dropped my truck off at 7am this morning to check and adjust my front end alignment. The passenger tire is feathering again. This is the same problem that I was having earlier with approximately 4,000 m adjust my front end alignment. The passenger tire is feathering again. This is the same problem that I was having earlier with approximately 4,000 miles on the tire. The adviser tells me it is "normal wear". The other front tire is fine. I have taken my truck in now 4 times trying to get the problem fixed. It was quiescence, when I turned into Ford Motor’s driveway this morning, my engine died. This was the 1st time it ever happened. I was not sure what caused it. I mentioned this to David and he was going to have the mechanics check it out. Initially, I went to your service department for two things: 1). Check and adjust the front end alignment. 2). Update the SYSC System software because it gave me a message telling me that the software was out of date for my new phone and it would not recognize the phone application – “Pandora”. David said that there were no newer updates out there but later said after checking himself; it looked like there may be an update. This was at 5pm. "Basically, none of your maintenance personnel really checked the software". David wanted me to leave it again overnight so they could work on it again the next day. All that I have experienced from Berger’s maintenance group is passive service. How can it take all day to trouble shoot these few items and then end up at the end of the day saying everything was OK and still find out there may be a software update that needs to be uploaded and ask to leave it again another day. This is ridiculous. I had a poor experience earlier when the tire exchange took a complaint to the BBB and now we are heading in to another bad experience. It is all a repeat of being told it OK when it is not and it is at the customer’s expense of time and effort to get things fixed the right way. I love my truck but your service department needs improvement. More
by utcyjdd
Employees Worked With
Doesn't matter.. Service department incompetent. 4th bad experience in a row with this department.
August 27, 2013
This dealership not only provided my wife top notch,hassle free warranty service even though the car wasn't purchased from them, when I decided to buy a new car and trade in hers they went above notch,hassle free warranty service even though the car wasn't purchased from them, when I decided to buy a new car and trade in hers they went above and beyond what I experienced at any other car dealership in my 58 years of buying cars. Everytime we encountered a hurdle they made sure that we cleared it to my utmost satisfaction. Car we were interested in sold, no problem,they ordered me another and the only one they could order had more equipment that the original. Not a problem- they matched the lessor price to the better equipped car and upped my trade-in as the amount changed during the process through K.B.B. They threw out destination fees,added tinting and met my financial interest rate from an outside source. Way to go guys, will now shop at Berge Ford when in need of a new car. We also leased from Berge Toyota/Scion Riverview in Tempe. Very satisfied customer, Larry Moriello More
by lorenzo55
Employees Worked With
John Hurley, John Hurley
August 20, 2013
Recently I had my F150 repaired do to being rear ended at a stop light. Berge Ford has been my choice for normal service work. They are first class when it come to customer service and quality of work, the a stop light. Berge Ford has been my choice for normal service work. They are first class when it come to customer service and quality of work, they were my only choice for the body work I needed to get me back on the road. Everyone in their Collision Department is First class as well as everyone I have been in contact with at Berge Ford. Keep up the good work. More
by wyomek
Employees Worked With
Ron Lewis
August 12, 2013
fernando help me so much being am a women he made me feel so comfortable cause i was verrry nerves cause i had took it somewhere else and they could'nt find what was with my car and now i go for my oil chang so comfortable cause i was verrry nerves cause i had took it somewhere else and they could'nt find what was with my car and now i go for my oil changes. then thier was harold my car was damage from a person bac into my car and of course again nerves cause insurance from the other party said they were only what they sent, but Harold reasuered me that it was going to work out and Praise God it dd.Your dealership has blessed me so much!! thank you for being who are for women such as myself .These gentelmen were the reason i rated your dealership with rating cause of thier customer service. More
by tender61
Employees Worked With
fernando pacheco was the reason i've taking my car and harold worrell
June 19, 2013
Derek Ironside is the best service advisor I have had at any auto dealer. My experiences at Berge FORD have turned me more into a FORD fan than before I bought my first FORD, my 2013 Mustang. Thanks Derek any auto dealer. My experiences at Berge FORD have turned me more into a FORD fan than before I bought my first FORD, my 2013 Mustang. Thanks Derek for all your hard work!!! More
by 13_F_O_R_D_Mustang
Employees Worked With
Derek Ironside
June 14, 2013
service was completed ok all issues were taken care of in a good maner. we will be back in at a latter date for more service. we are happey with the results. john a good maner. we will be back in at a latter date for more service. we are happey with the results. john More
by JohnArmold
Employees Worked With
berge quick lane on southern
June 06, 2013
This was by far the best experience I have ever had at a dealership, and I have been around the block a few times. Everyone at the dealership was eager to help and knowledgeable. There was no pressure to dealership, and I have been around the block a few times. Everyone at the dealership was eager to help and knowledgeable. There was no pressure to buy at all. This WAS NOT one of those snag your keys and beat you down dealerships. With the rebates and reasonable trade in value offered, I had to act on the offer. Would I do it again? YES!!! Would I recommend Them? YES!!! More
by mtutay
Employees Worked With
Glenn Brinker
