Larry H. Miller Ford Mesa

Follow up from original review. I was never able to get my the front alignment corrected at Berge Ford. I ended up going to San Tan Ford and they corrected the front alignment first I was never able to get my the front alignment corrected at Berge Ford. I ended up going to San Tan Ford and they corrected the front alignment first trip. San Tan Ford has a more experienced group of mechanics. I now have over 26,000 miles on my tires and their alignment has my tires wearing evenly. More

Unsatisfied customer Would never ever purchase a vehicle there was not happy and there associate Michi was rude unfriendly and didn't Help us at all don't Go there or av Would never ever purchase a vehicle there was not happy and there associate Michi was rude unfriendly and didn't Help us at all don't Go there or avoid Michi!!!!! More

The worst experience of our life We recently purchased a 2014/Ford Explorer from Berge. We have been Berge Ford customers for years. We have purchased several vehicles from this dea We recently purchased a 2014/Ford Explorer from Berge. We have been Berge Ford customers for years. We have purchased several vehicles from this dealership. This last experience in buying our vehicle was the worst experience we have ever had with a dealership. They tried to hide the cost of an extended warranty and did not disclose the cost of the warranty until they were asked directly about it. We knew something was wrong when we declined the extended warranty and were told that we could get it and it wouldn't change our payment. We immediately knew we were being lied to. I guess loyalty doesn't mean anything to them. If you choose to use this dealership buyer be ware. Erik H. More

General manager Steve and Jim Crutcher are frauds. I purchased an F2 50 diesel 2005 in the used car department September 1 got a free oil change from this dealership took it in three weeks later they'r I purchased an F2 50 diesel 2005 in the used car department September 1 got a free oil change from this dealership took it in three weeks later they're certified mechanic came out and told me there was oil in the coolant and has been there for way over three months I had only purchase the vehicle three weeks ago. The sales man I work with and finance department In the used cars told me when I purchased the vehicle there was 100 point inspection done to make sure all is in working order it was an as is sale but this was not as it is it was something they head because the cost of repair was substantial. Their own certified mechanic told me this was a problem that's been there for over three months then I spoke to the general manager Steve who told me they don't do inspections on these vehicles which was a lie their used car department told me they did do inspections on these vehicles to make sure they're okay to sell which was a lie Steve general manager boss Jim Crutcher told me next they do do safety inspections. Well what is the truth do you or don't you these fools just give me the runaround because I am a minority they are a big corporation money hungry monsters. I took this alleged vehicle to a mechanic certified diesel mechanic who has his own shop and estimated repair cost of $8000 I was to purchase this truck for 13,900 now it cost 8000 to even get it running they knew about this issue they have to have if the so-called doing inspection. All I ask is for what is fair I met with Steve and Jim Crutcher who were both unfriendly and unwilling to work with me they took my case as a joke I gave them a quote from the certified diesel mechanic they didn't even review it completely I made them a letter stating what I requested which was to redo the loan and refund my 2900 down payment they said that this truck was now mine and they wouldn't work with me well Jim Crutcher I wrote you the letter don't know if you chose to read it my demands were firm I did not threaten you in anyway I promised you and in the manner I told you it was a promise that I will go as far as I can take this you're in for a big ride I'm going above your head speaking to your boss and to the CEO letting them know what fraudulent business you are running over there I am a hard-working man less than middle-class family of five children struggling to make ends meet at the time this vehicle was to be my work vehicle now you have put me in a predicament because of your fraudulent ways. When I first went there you all told me you wanted to help me you acted like you were more than my best friend now this happens and you don't even know me well I'll tell you this much Jim Crutcher you won't forget me I will be posting nonstop I will call radio stations I will call newspapers I will call Better Business Bureau and anyone else who is willing to listen you will see me and many others out front of your dealership protesting with signs not to purchase their your name Steve's name I will tell many people business owners who by fleet vehicles what kind of business you guys are running whether I win my case or not you will lose more in the long run through bad publicity More

Great buying experience, very professional folks. Glenn and Taff were great, thanks again. Service has also been a great experience, highly recommended dealership. Will recommend again, purchase Ford Glenn and Taff were great, thanks again. Service has also been a great experience, highly recommended dealership. Will recommend again, purchase Ford vehicles again. Soon. More

Lifetime guarantee window tint hoax! I am writing a review because of a good experience gone bad. Which is a real shame. Mel in the accessory seemed genuine, interested and willing to h I am writing a review because of a good experience gone bad. Which is a real shame. Mel in the accessory seemed genuine, interested and willing to help. HOW TO BUY A CAR HERE: This dealership, unexpectedly and unwillingly, charges customer for extras they don't necessarily want nor ask for when you purchase a new vehicle. Window tint is one of them. Now, this window tint has a "lifetime guarantee" and sounds good, right? WRONG! We have a Ford that was purchased new here, but because "their records only go back seven years", their "lifetime guarantee" is no longer honored. I advise everyone purchasing a vehicle here to not pay their silly add-on's. Further more, www.kelleybluebook.com allows you to get a general invoice costs to their vehicles. Last few vehicle purchased, I was able to negotiate $1,500-$2,000 under factory invoice, plus all rebates. Food for thought people... The gentleman, Mel, in the accessory department genuinely was trying to help. But I understand the GM is choosing not to honor their guarantees because "we don't use that window tint company anymore". Which is a likely story. Sure, Berge Ford, you're still around but the tint company "went out of business." Sure. More

Good Experience I have purchased several personal vehicles from them and always had a good experience. This last time was the best however. I purchased a used dump tr I have purchased several personal vehicles from them and always had a good experience. This last time was the best however. I purchased a used dump truck for my business. My salesman Tim S. was very helpful, knowledgeable and straight forward. The truck itself was an off brand (Mitsubishi) but he and the staff there did their best to accommodate all of my questions. Being a used truck, it's not a complete surprise that there may be a few items that need to be fixed up on it and this was the case. The managers never nickled and dimed me about the repairs. Tim expedited the repairs and drove the truck to the repair shop for me. A good group of people from finance to sales to managers. Tim in the fleet department was the guy who made the deal and followed up after the sale like a boss. Thanks guys. More

Great Experience! MJ and Glenn were awesome! No surprises, showed invoice, dealer incentives. Third dealership I went to after walking out on the first 2 due to being MJ and Glenn were awesome! No surprises, showed invoice, dealer incentives. Third dealership I went to after walking out on the first 2 due to being passed from one employee to another with typical sales pitches. I recommend this dealership hands down. Best experience I have ever had at any dealership. More

Trying to purchase a new truck I have been a Ford person all of my life and a Berge customer since 1988, having bought 3 trucks from them. There seems to be a genuine lack of inte I have been a Ford person all of my life and a Berge customer since 1988, having bought 3 trucks from them. There seems to be a genuine lack of interest in selling me a new one. No followup on #'s finance options or inquiries in general, not sure why as I was ready to buy with or without trade or anything else but it seems they were looking at me as an inconvience. More

BLEW ME AWAY the best experience in car buying that I have ever had in 40 years of purchasing cars. I spent 30 minutes yesterday looking at a car. IaskedMichael to the best experience in car buying that I have ever had in 40 years of purchasing cars. I spent 30 minutes yesterday looking at a car. IaskedMichael to call me back and he did with a cost and the price i needed and the payment which was amazing .. fit my budget came into the dealership and was done within an hour.all the paperwork was previously prepared and the car was cleaned and ready to drive off. More