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Larry H. Miller Ford Mesa

Mesa, AZ

4.6
1,224 Reviews

460 E Auto Center Dr.

Mesa, AZ

85204

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Showing 1,224 reviews

July 06, 2016

Service We had a part missing from our new automobile ,and did not realize it until 4 weeks after we purchased the car, with an email to the General Manager, More

by Berge Ford Review
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr. Crutchner, Karen Gruettke, Ron Lewis, Steve Roger
July 06, 2016

Mechanic screw up My truck engine was over heating due to a fan clutch issue so I took it in and when the mechanic was working on it the radiator blow. So I had the rad More

by badservice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Burkhardt, Tom Duenkel, Mark Vacha
July 02, 2016

Worst customer service ever! We have been here twice now, once to service, and once to parts. We are done coming here! Very rude, and not helpful whatsoever! They act like you More

by Randy Palmer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Parts cashier
April 15, 2016

37 days to repair some hoses and aluminum lines 37 days! Drop your van off at Berge Ford after a back tire blows out and damages several hoses and aluminum lines and you won’t get your van back for More

by Lin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Theresa Kahl
April 15, 2016

Extremely disappointed ((Inv #FOCS852725) The gear shifter broke off inside the steering column and the heater didn't work on my wife's explorer. Quote to fix was over $3500.00. This price inc More

by H. Dan 123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wheeler, Nicholas J
February 23, 2016

NIGHGTMARE! Purchasing a truck from them out of state is a NIGHTMARE! Their office staff have been no help and nasty! Wish we had never bought a truck from them!! More

by UNHappy
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Scott Dietrich
September 29, 2015

Friendly Service Department I had a great experience dealing with the Service Department from start to finish. They greeted me with VIP treatment and kept me in the loop when it More

by cardiva
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey
July 25, 2015

Excellent Experience I have bought three vehicles from Theresa, no hassles, no nonsense, great service. None of the "going back to the sales manager" to work a better dea More

by NoPeoriaFord
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Theresa Worthen
June 17, 2015

up charge and up sell If you want to be ripped off go see Jerry and Bret they like to pad there pay checks. And if you want to get a hold of the service manager good luck w More

by scttyboi69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom Duenkel
June 02, 2015

Disappointed! I posted this Google review and received a response from Berg...I was told to call 480-497-1112...a non-working number! So I called the main number a More

by Kim S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Taff in service, Steve Countryman
Jun 08, 2015 -

Larry H. Miller Ford Mesa responded

First, I would like to apologize for the miss-print on the telephone number and that it caused a delay in the resolution of this issue. I spoke with Walter S. on Wednesday, May 27th, 2015 about the tires. We did sell Walter a CPO vehicle that he had a blow out six weeks after purchasing our vehicle and while towing a 16,000-pound trailer. Walter knew the tire tread was good but the fact the tires were 4 years old; he questioned whether they should have been replaced but went ahead with the purchase of the truck anyway. During our conversation towards resolution, Walter also mentions that he did not want the factory tires put on but wanted to up-grade the tires to Bridgestone Duller Reeves II and he is willing to pay the difference. I called Walter back after checking on the price and availability, I told him that Berge Ford would pay $1,000 towards the purchase of the new Bridgestone Duller Reeves II with Walter paying $100 per tire ($600 total) towards the price of six new tires as a good will gesture on behalf of Berge Ford; he said that was not only fair but more than fair. I had the service department order six new tries had them installed with the white walls in, as requested. I also had the service department do a front-end alignment at no charge. There was no discussion about the spare tire before or after the installation of the brand new up-graded tires; after our phone conversation Walter said he was completely satisfied. Then, even after completely satisfying Walter’s requests, this on-line review was posted by Walter’s wife with the mention of an issue with the spare tire. We have gone ahead with replacing the spare tire for Walter and his wife. I have personally taken care of Walter and this situation with a sincere effort to resolve his concerns. Steve Countryman, General Sales Manager, Berge Ford.

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