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Larry H. Miller Ford Mesa
Mesa, AZ
1,226 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,226 reviews
May 16, 2017
Best service experience in a long time. Polite, accurate, customer friendly. Work completed in excellent time! Excellent continued customer interaction. I was impressed with staff all thr Polite, accurate, customer friendly. Work completed in excellent time! Excellent continued customer interaction. I was impressed with staff all through the process. Would highly recommend! More
by willjark1
Employees Worked With
Joe Diaz
May 14, 2017
Best service I have ever used. I've been a licensed driver for 35 years; hands down this is the best place to have your car serviced. Shuttle when appropriate, rental car if needed I've been a licensed driver for 35 years; hands down this is the best place to have your car serviced. Shuttle when appropriate, rental car if needed for overnight, they wash the car after service. And the most important part, the service/repairs are perfect. More
by bcop66
Employees Worked With
Nicolette Dunn
May 13, 2017
Got my car back in great working order. My car that a check engine light. It took longer then I would have liked, but I was given a rental car, and my car is great. My car that a check engine light. It took longer then I would have liked, but I was given a rental car, and my car is great. More
by AndreaC
Employees Worked With
Dave Harney
May 08, 2017
Always great service! Dave Harney is my Service Advisor and he always treats me with respect. His friendly manner and attention to detail is truly appreciated. I was in for Dave Harney is my Service Advisor and he always treats me with respect. His friendly manner and attention to detail is truly appreciated. I was in for an oil change and was in and out in no time --plus they washed my car! More
by Penny
Employees Worked With
Dave Harney
May 05, 2017
Customer service Brought my car in for its 1st service since I bought it. No appointment, got it in right away, done in less than 1/2 hour. Joey, as always great Brought my car in for its 1st service since I bought it. No appointment, got it in right away, done in less than 1/2 hour. Joey, as always great at what he does. Thanks for the FREE service! More
by Nurse
Employees Worked With
Joey
March 22, 2017
very poor service I will start with the most recent. Had an appointment for routine service. when I checked in I told the service writer I was in hurry and would wait f I will start with the most recent. Had an appointment for routine service. when I checked in I told the service writer I was in hurry and would wait for my truck and declined the car wash and a tire rotation as I had just had one. three hours later for a simple oil change I get my truck back. After reviewing the bill I see that the tires have been rotated which negates the rotation I have just had. I question the service writer and he says " oh ok we won't charge you for that". Now to the prior service; again a simple oil change. During the service the Berge rep. finds me in the waiting room and says I need new batteries which seemed strange because they were not that old and I had had no problems with them but I agreed to buy new ones. When I was driving home I realized my exhaust brake was not working. In checking I found that it had been unhooked and the wring connector had been broken, also the battery cables were very corroded but instead of cleaning the they simply installed them on the new batteries. Next service I go the a Berge quickie place for aa service and they tell me the batteries are bad which was a bunch of bunk. Berge is definitely more interested in getting you money than doing an honest job for you. More
by mike123
Employees Worked With
who ever the service manager was
February 17, 2017
Oil Change Saturday wait for oil change was 1hr 40 minutes. Came back Friday at 6PM hoping to squeeze in, but was told the oil change cut off time was 6PM. Whe Saturday wait for oil change was 1hr 40 minutes. Came back Friday at 6PM hoping to squeeze in, but was told the oil change cut off time was 6PM. When I asked what time the service advisors had they responded, "6:02. Sorry too late." So much for customer service. 5 service advisors standing around with 0 cars in the driveway at 6:02. More
by 2015 Ford Owner
Employees Worked With
5 Service Advisors
January 25, 2017
Won't stop emailing me I wanted some info on a particular model and submitted a request for info online in order to get access to what I wanted to see. I was only lightly co I wanted some info on a particular model and submitted a request for info online in order to get access to what I wanted to see. I was only lightly considering the purchase of a new-used car so I wasn't ready to talk to any sales reps from the company so once the first couple emails started coming in I clicked the links in the emails to discontinue further email contact. One month later and several emails later I continue to click the button on the emails to stop receiving additional emails with no result. They continue to spam me!!!! I don't know how to get them to stop!! More
by christopherpw
Employees Worked With
Mel Palmer
January 10, 2017
THE ULTIMATE WORST DEALER - LEFT INSULTED - ANGRY AND MORE.. Never before have I been insulted like this. I will never recommend, never return and inform everyone I know of my experience that was truly the def Never before have I been insulted like this. I will never recommend, never return and inform everyone I know of my experience that was truly the definition of poor service, judgement and no attempt to apologize for this behavior. If you can avoid coming here.... do it!. I walked out so angry and I run global casino operations where service is everything! I also understand how to take care of people, and what good service means. I demand proper service be given to each customer that comes to play our games from our employees. I was paying cash and didn't need financing.... so this story outlines that it was not a customer who didn't get financing or didn't get approved. Berge Ford in Mesa... I will never return and continue to announce my experience to friends, family and the massive amount of employees that work for me as HOW YOU DO NOT TREAT PEOPLE. I write this because I am extremely insulted which warrant's a post. I hope I help others who are thinking of entering your facility and what to expect from my experience. I hope this dealership owners questions his employees or installs cameras to see what his employees are actually doing to people. He would see why I was extremely angry, and will never return nor ever give a good answer if someone asked me about my experience there. HORRIBLE!!!!!!!!!!! I went to a different dealership and purchased the vehicle the next day. More
by Never Buy From Here!
Employees Worked With
Not listed
September 11, 2016
Bought a new F150 I want to thank Berge Ford for another excellent experience ! Especially I want to thank my sales rep "Link" as he made the entire experience pleasu I want to thank Berge Ford for another excellent experience ! Especially I want to thank my sales rep "Link" as he made the entire experience pleasurable! He found the truck with all the options I needed!! The entire Berge team from Link, MJ , Fran, Craig all the others were professional and knowledgable ! This is my 5th truck bought at Berge- and have never been disappointed! Thanks for a great job!! Buddy Rollins More
by Budro2113
Employees Worked With
Link Bowling, Craig Ginsberg, Mark Vacha
