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Larry H. Miller Ford Mesa
Mesa, AZ
1,653 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,653 reviews
March 14, 2024
Booked in for 12 noon on Wednesday. Called next day and next day. They didn't start on it til Saturday. Then I had to tell them my diagnosis(not my symptoms) so they could fix the probl Called next day and next day. They didn't start on it til Saturday. Then I had to tell them my diagnosis(not my symptoms) so they could fix the problems. Then a week later some things were remedied but "ran out of time to fix all". Meanwhile the car sat and got dirty for a week and 2 days. Not happy. More
by Pstof
Employees Worked With
Matthew
March 14, 2024
Larry Miller has THE BEST service dept in Arizona! Always friendly, always on time. They make it easy so I tell all my friends to go there Always friendly, always on time. They make it easy so I tell all my friends to go there More
by mattdunshie
Employees Worked With
Katlynn Artz, Nick Wheeler, Derek Ironside
March 14, 2024
No communication my vehicle was there for a service issue and no one can tell me what was wrong with it. Kept getting different responses from their service team. The issue on my vehicle wasn’t even fixed. T and no one can tell me what was wrong with it. Kept getting different responses from their service team. The issue on my vehicle wasn’t even fixed. The day they told me it was ready I picked it up and on my way home it started doing the same thing I took it in for. Very very poor service More
by Karen.tapia158
Employees Worked With
Justin Frier
March 13, 2024
I'm from out of state. Great customer service from Suzie. Very helpful. Answered all questions quickly and accurately. Service completed on time. Great customer service from Suzie. Very helpful. Answered all questions quickly and accurately. Service completed on time. More
by Pamela
Employees Worked With
Suzie Famouso
March 13, 2024
I was told it would take 1 1/2 hr. It was 2 hrs. No empathy. Did not go over the billing. Had to ask what the recommendation was from the text. We had the works and had to ask what It was 2 hrs. No empathy. Did not go over the billing. Had to ask what the recommendation was from the text. We had the works and had to ask what that included. Said it was tire rotation and oil change. Usually get a print out of what all is covered. Hope they improve as we have always been Ford owners. More
by sieckvl
Employees Worked With
He did not give his name at the front desk
March 13, 2024
The visit was not the best experience. Took too long. 2.5 hours for an oil change. Then I had to go and find the truck to see if a as done. Noone checked on me, gave an update, or told Took too long. 2.5 hours for an oil change. Then I had to go and find the truck to see if a as done. Noone checked on me, gave an update, or told me what was going on. Th e order was not clear for the visit and my rep was not there to explain her orders. Not the best experience. More
by Randelgp
Employees Worked With
Katlynn Artz
March 13, 2024
Oil change and tire rotation . 1.5 hrs very reasonable time wise . Abby was just awesome . Second vehicle scheduled . All questions answered . Very happy 1.5 hrs very reasonable time wise . Abby was just awesome . Second vehicle scheduled . All questions answered . Very happy More
by Akatrain
Employees Worked With
Abby
