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Larry H. Miller Ford Mesa
Mesa, AZ
1,226 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,226 reviews
June 07, 2017
Unfortunate I really like the sales side of Berge Ford and have purchased several cars from them. Unfortunately the Service Department is not at the same level. I really like the sales side of Berge Ford and have purchased several cars from them. Unfortunately the Service Department is not at the same level. I would not recommend Berge Ford solely based on the Service Department. On our first attempt to have recall work completed we waited 6 hours to discover they did not have the required part in stock and we would need to come back at a later date.. On our second visit the recall work was performed and we felt pretty good about it until a day later when my wife was driving to pick up our kids and the suspension and steering gave out because a bolt was not tightened during the recall work. Fortunately she had not yet made it to the freeway. When we called they let us know they did not have the ability to pickup the car and we would have to have it towed to them to look at. They discovered the bolt was not tightened upon the initial repair and did fix it. My issue with the Service Department is the lack of attention to detail and the disregard they displayed for our time during these repairs caused by their errors. More
by AZ02
Employees Worked With
John Ernst, Mark Vacha
June 06, 2017
Love Berge My family and I have purchased seven vehicles over the years and have always been treated with the utmost respect and care. I have always found the My family and I have purchased seven vehicles over the years and have always been treated with the utmost respect and care. I have always found the service department to be extremely helpful and courteous. It is a well run dealership and I am proud to recommend Berge Ford to my friends. More
by Samantha Jane
Employees Worked With
Sergio Diaz
June 06, 2017
This Is To Be Expected! The experiences one has with a company, any company, depend upon the leadership of that company. When a company encourages its employees to do their b The experiences one has with a company, any company, depend upon the leadership of that company. When a company encourages its employees to do their best, that the customer comes first and that everyone in the origanization has value the company is successful. Berge Ford is such a company. More
by Theeagle
Employees Worked With
John Ernst
June 06, 2017
Great Service Fernando Pacheco is a very good service advisor. Enjoy working with him. He is always willing to give me prompt service and keeps me informed with w Fernando Pacheco is a very good service advisor. Enjoy working with him. He is always willing to give me prompt service and keeps me informed with what is going on with my car. More
by ford credit
Employees Worked With
Fernando Pacheco
June 03, 2017
Exceptional Service We have purchased 4 new vehicles from Berge Ford in the last 6 years and we have all of our service done at this dealership. We always receive the ver We have purchased 4 new vehicles from Berge Ford in the last 6 years and we have all of our service done at this dealership. We always receive the very best service, everyone is customer friendly and everyone treats us as friends not just customers. Berge Ford has always exceeded our expectations and I recommend them to everyone I have contact with. More
by Buster Carpenter
Employees Worked With
Tim Drake, Dave Harney, Dave Pierce, Steve Countryman
May 30, 2017
Professional, friendly and efficient We purchased a 2017 Ford Escape, a great vehicle! We also garnered new friends who cared about us and meeting our needs more than selling another veh We purchased a 2017 Ford Escape, a great vehicle! We also garnered new friends who cared about us and meeting our needs more than selling another vehicle. At every turn we were received like royalty. We were given lunch, introduced to other staff members who were there to help as needed and had every question answered to our satisfaction. The experience was more like a family visit than a sales negotiation. We were delighted with the entire experience. More
by FORDFAMILY
Employees Worked With
William (Mugsy) Perazzoli and "MJ"
May 22, 2017
Not A Happy Camper Took my truck in for a air conditioner blend door quoted around $600. Left the truck for repair on a Thursday, rented a car because it was to only ta Took my truck in for a air conditioner blend door quoted around $600. Left the truck for repair on a Thursday, rented a car because it was to only take a couple days. They called and said the part was out of state and was being sent. Well it took 8 days because they didn't over night it. Then the cost went to $1600 and $300 for car rental. Labor was more than the part! They got the part in on the following Friday at 2:00 pm and the truck was ready at 4:30 pm. $900 is a lot for 2 1/2 hrs. work. Never again. More
by kenoaz
Employees Worked With
David Harney
May 20, 2017
Excellent service Brought my Ford Flex in for service two weeks ago for new tires and a oil change so was surprised when the engine light went on in my Ford Flex this w Brought my Ford Flex in for service two weeks ago for new tires and a oil change so was surprised when the engine light went on in my Ford Flex this week. Service advisor Nicolette Dunn went the extra mile in getting my car in immediately, advised me on the extended warranty on my vehicle and helped in calming my two year old grandson who was ready for his nap after a few hours at the dealership. Thank you Nicolette!!! More
by BostoBill
Employees Worked With
Nicolette Dunn
May 19, 2017
Sales and rude He had such an attitude. Was ready to buy and pay in full. Unwilling to work with me. Im from the east cost and I know loud people and this was a pers He had such an attitude. Was ready to buy and pay in full. Unwilling to work with me. Im from the east cost and I know loud people and this was a person not willing to work with a customer. Took my business to Peoria Ford due to the unprofessional sales of Craig Ginsberb. Will not be returning ever to Berge Ford More
by Aby452
Employees Worked With
Craig Ginsberg
May 16, 2017
Best Customer Service ever! I have now been purchasing and servicing my vehicles at Berge Ford in Mesa for 12 years. I finally found a dealer to give me the red carpet service f I have now been purchasing and servicing my vehicles at Berge Ford in Mesa for 12 years. I finally found a dealer to give me the red carpet service from front to back. I bought a couple vehicles for my small business and had such a great experience from all the parties involved from sales person to finance person. I have since taken my family vehicles there. They treat my Honda like a Ford. they give me the best customer service in the service dept. I refer all my friends no matter what they drive. the leadership at this dealer is obviously strong. It shows in all the employees. Thank you Berge Ford More
by Erik Geisler
Employees Worked With
Steve Countryman, Greg Okolita, John Hurley, Scott Dietrich, Tom Duenkel, Steve Roger
