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Larry H. Miller Ford Mesa

Mesa, AZ

4.6
1,263 Reviews

460 E Auto Center Dr.

Mesa, AZ

85204

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Showing 1,263 reviews

February 21, 2018

Excellent Customer Service Taff is by far the best salesmen I have ever dealt with at a vehicle dealership. I have bought 2 trucks from him in the past and will continue to as l More

by Shadd Hoffman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taff Watts
February 21, 2018

Top notch service I've bought my last two vehicles at Berge Ford, from Taff. As long as I live in Arizona I won't deal with anyone else. Everytime I deal with him there More

by Justin Pohl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taff Watts
February 14, 2018

Bought new car. Bought new car for a very good price. Sales and finance personnel were very friendly, knowledgeable and accommodating. The process was smooth and hass More

by Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mel, Richard Fetech, Michelle Baldenegro
February 14, 2018

Great people We have bought three vich. from Berge.All from salesman Scott Solee.Have always been treated very well .Scott as been excellent. The service departmen More

by Lee Oglesbee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicolette Dunn
February 07, 2018

First Service This first service on my 2016 was completed in a timely and pleasant fashion. While waiting, I spent time with Chris, the salesman who sold us the car More

by Uncle Peeepers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Henschen
January 15, 2018

Poor customer loyalty We bought our vehicle although the trade in was far below Kelly Blue Book due to a Ford transmission issue, which the salesman said was not the dealer More

by Ford owner
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Jones
December 18, 2017

A true pleasure I recently bought two 2017 super duty platinum's. Both trucks are amazing, but more importantly they were the easiest vehicle purchases i have ever ma More

by Jeff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Countryman, Joey Zaffino
December 17, 2017

2018 F150 Purchase Purchased a 2018 F150 Lariat. Great experience as always. I’ve been buying briskness and personal vehicles from Berge Ford since 1987 and they are alw More

by Rickfromaz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Thilges
November 29, 2017

Bad Experiance They do not deserve 1 star for buying a new car. I was approved for a base model Focus. The grey models are hard to find. The one they found for me I More

by JeffM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gary
Nov 30, 2017 -

Larry H. Miller Ford Mesa responded

Thank-you for taking the time to share your experience with us. Your feedback is important to us. Gary has been working with you since September to get you into the car you wanted. Gary worked hard to overcome your credit challenges and get you approved to buy the Focus you were interested in. Because of those credit obstacles, the bank required several stipulations to be met. These were discussed with you by both, Gary and Richard before you came in to do the paperwork. At that time, they explained that in order to meet the bank requirements, you had to have a guaranteed check in your name. Instead, you presented a bank draft in the name of your brother, with a 21-day hold request. You did not have the down payment, as stipulated by the bank, so we could not hold the car. By the time you were prepared to have the down payment, the car was sold; as we do not hold cars. Gary did a statewide search and there is not a gray Focus available. We apologize that the experience did not garner the results you were hoping for. Gary did reach out to you with a white Focus, as an alternative, but you refused his offer. Had he been able to find a gray one available here in Arizona, he would have gladly have gotten it for you. If you would like to discuss this further, please reach out Steve Countryman at 480.497.7515.

November 06, 2017

Great Fleet Department Sales Rep Another great sales experience a Berge Ford Fleet Sales. My Sales Rep put forth extra effort to make sure the after-market work was complete prior to More

by Big Blue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Voelkel
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