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Larry H. Miller Ford Mesa

Mesa, AZ

Overview
Reviews
Vehicles
4.6
1,480 Reviews
Call Dealership (480) 530-9500

460 E Auto Center Dr.

Mesa, AZ

85204

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Showing 1,480 reviews

February 01, 2024

After 3 YEARS waiting and being lied to by multiple "managers" for an Owners Manual for the truck I spent well over $40,000 on. I purchased it elsewhere on my own dime. I will never spend another penny More

by Johnkking54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Okolita, Bob Krystofik, Scott Dietrich, John Ernst, Steve Roger, Butch Lemen, Cody Garbis, Keith Bellamy, Anthony "AJ" Judge, Stu Amrhein
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Feb 17, 2024 -

Larry H. Miller Ford Mesa responded

John, thank you for your feedback. We want each customer to feel like they enjoyed a transparent experience, clear of any confusion or misunderstandings. I’d appreciate the opportunity to learn more about your experience so I can ensure everything was handled properly and that our employees were as honest as possible. If we have not connected by the time that you find this response, please reach out to me directly. I look forward to getting to the bottom of this. - Anthony Judge, General Manager, (480) 530-9500

Feb 21, 2024 -

Johnkking54 responded

To Mr Anthony Judge General Manager Larry H Miller Ford Mesa AZ. As I stated above over 3 years and false promises from your salesman and several of and "managers" that they would have the Owners Manual I informed said salesman the night of the sale wasn't there for me in "8 to 10 weeks", followed by NOTHING. No Manual. No call. No text. No email. NOTHING. So sir, I set out to find this apparently almost impossible to locate and have shipped 2015 Ford F350 Superduty Pwners Manual for myself, because clearly your Ford dealership couldn't get it done. It took me all of 45 seconds on Ebay and 4 days later I had it in my hands. If this is acceptable "customer service" at your dealership, I only wish I hadn't purchased an extended warranty from you so I would NEVER have to do business with you again. Furthermore, when I attempted to contact Ford Corp to voice my problem with this, I came to find out that Ford has NO COMPLAINT DEPARTMENT. I guess it's pretty xxxx obvious why. My next truck will be a GMC or Mopar. Burned and learned, John King

January 31, 2024

Valencia our service writer was very responsive and communicative. She helped us out a ton! More

by Ajc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Valencia Villa
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January 30, 2024

Always great service at Larry H. Miller. Our advisor is the best! She always provides updates and ensures the process goes as smoothly as possible. More

by Dusty.d.wade
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlynn Artz
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January 30, 2024

Family purchased five new vehicles (Ford Maverick PUs) from LH Miller in Mesa AZ Great service and followup. Any new auto purchase in our future with be with them. More

by gmcguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Famuso , Rod Mills, Duane Johnson
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January 29, 2024

Appreciate the ease of communication, respect for my time and convenience all around. Best dealership interactions I’ve experienced. More

by ymarc
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlynn Artz, Derek Ironside
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January 29, 2024

Larry H Miller Ford Mesa has been serving my Ford Explorer for 6 years. I have found them to be straight forward, honest and timely. Their service department is knowledgeable and fast. Their commun More

by BWB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rod Mills
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January 28, 2024

Greeted warmly, kept up to date on service via text, Lyft ride home after drop off was a nice touch! More

by Merrillmiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlynn Artz
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January 28, 2024

They were amazing. Got us what we wanted and the price we wanted. Got us in and out of there. We love our new vehicle More

by Stephanie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave susin, Austin Farzier, Anthony "AJ" Judge
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January 27, 2024

Scott was knowledgeable, professional and wonderful to work with. Greg is also very nice and quick. We love Larry Miller and have bought our last 3 cars from them. More

by jenna.chorley
Recommend Dealer
Yes
Employees Worked With
Greg, Scott Solee
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January 27, 2024

Very quick and accommodating! I wasn’t there for longer than an hour and the service was top notch. More

by Lutzy3057
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Name is not on list
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