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Larry H. Miller Ford Lincoln Provo

Provo, UT

3.9
296 Reviews

1995 N. University Parkway

Provo, UT

84604

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Showing 296 reviews

August 10, 2024

Service was good. Loved the pick-up drop-off service. It was difficult to communicate with the dealership. I called many times and could not reach the service, sales o More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reese Ensign
August 10, 2024

Working with Jon Jenks and his team was great! They all worked really hard to make sure that I was able to find everything I was looking for and find the best possible deal for me. I really felt l More

by Janae
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Grant Ewell, Rudy Ashford, Dakota Anderson, Jon Jenks, Reese Ensign
August 10, 2024

I was treated courteously, I came a day early for my appointment, but they worked me in so I didn’t have to return. I’m very pleased with my experiences there More

by carleneveenker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reese Ensign
Aug 11, 2024 -

Larry H. Miller Ford Lincoln Provo responded

Thank you for recognizing Reese in service. We appreciate your business and look forward to seeing you again for your service and parts needs.

August 05, 2024

They were a pleasure to deal with and handled customer very well. I would recommend them More

by Nbc42
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cristian Zamora, Dakota Archer, Bryant Sakamaki-Kaaua, Bronson Reda, Rix Ryskamp, Jon Jenks, Jonny Payan
August 03, 2024

I'm from California but I bought from Larry H. Miller, Provo, because I got such a great deal. The salesman, Dakota Archer, was very helpful and he worked hard to find the right truck for me. Jeff More

by Mike W
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeff Mellen, Fabiola Corona , Dakota Anderson, Dakota Archer
August 02, 2024

Came in for headlight adjustment/allignment. Waited in waiting area. After two hours attempted to contact by replying to intro text and calling no response to either. Previous experience had b More

by rtree73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Reese Ensign
August 02, 2024

Jon and gang are great to buy a car from. Service department is great too More

by miwalker58
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dakota Archer, Jon Jenks
August 02, 2024

There’s no communication they are short handed and lack costumer service no one pick up the phone or call back. More

by john_ruiz_84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Reese Ensign
July 27, 2024

They were great! Jonny P was wonderful to work with!! The whole team was great! More

by Ryan
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jonny Payan
July 24, 2024

Never had an issue with the service before my last visit. Was quoted 2-4 hours and they had my car for two days. I could not get them to answer the phone ,got the run around and hung up on multiple times wh More

by Remorgan75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Leo Zavala, Reese Ensign
Jul 26, 2024 -

Larry H. Miller Ford Lincoln Provo responded

Hello, I apologize for the level of service you have received. We have been having issues with turnover in service which has affected our customer service levels. We are diligently working on hiring and improving our phone system. We want to do our best to retain you as a customer. Please contact me at jmellen@asburyauto.com and let me know the best way to contact you. I am the General Manager here and will do my best to have our techs look at your vehicle again. We will also give you a nice car wash as a way to say sorry. I look forward to hearing from you.

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