Larry H. Miller Ford Lincoln Provo

Excellent customer service, great car, above and beyond efforts to please me, and against all odds obtained the car I wanted! Kyle is an amazing salesman! efforts to please me, and against all odds obtained the car I wanted! Kyle is an amazing salesman! More

Disappointed. After months of research, found a gently used F250 with all our 'must haves' except price a bit more than we'd wanted. Pushed into signing a contract because of other calls before we could used F250 with all our 'must haves' except price a bit more than we'd wanted. Pushed into signing a contract because of other calls before we could go to our bank. At the bank, received a nasty shock--a fraudulent charged off account reporting to our credit. Knowing others were looking into the vehicle, and wanting our credit to give us the interest we had worked so hard for, returned to the dealer to let them know others could look at the vehicle. We explained we would be back, we'd had a good experience and just wanted to have our credit worked out right before taking on a big debt. The dealer's reactions surprised us, especially the manager. We were told we needed to bring a check to them, or finance through them. No consideration or understanding was displayed for our dismay at finding our credit score 200 points less than expected. After bringing in a third party to explain our viewpoint, the dealer first demanded we buy something else. Finally consented to letting us out of our contract for almost 1000$. That truck was great, everything we'd been planning and working for. But the customer service was more than a disappointment. We had planned to take care of this fraud and return, but now I would not recommend them to anyone. If you want someone who understands surprises or frustrations that might occur during the process, don't expect it from Provo's Larry H Miller Ford Lincoln store. :( More