Larry H. Miller Ford Lincoln Provo

Customer Service is a joke! Absolute CRAP customer service! I was called by one of their car salespeople and set up an appointment for 2:15. I get there at 2:10 and had to wait t Absolute CRAP customer service! I was called by one of their car salespeople and set up an appointment for 2:15. I get there at 2:10 and had to wait till AFTER 3, and then when we finally found the sales person that we were supposed to meet with she was looking for a different customer! She then proceeded by abandoning that customer and staying with us (that poor customer!)! We spent 45 minutes going over what we were looking for in a car, and she really seemed like she was listening to me and my Husband, then she went and got a different sales person and he talked with us, they took our info and to get started on the financing. They then proceeded to show us a car THAT HAD NONE OF THE THINGS WE WANTED IN A NEW CAR!!!!!!! We test drove it, it was a nice car. But we wanted to go from our Sante Fe to something bigger for our growing family. But the car they were trying to sell us was a Toyota Corolla, SMALLER THAN OUR SANTA FE!! they then spent the next TWO HOURS trying to talk me and my Husband into getting the Corolla and we kept saying no, we don't want it, it's not what we were looking for. We told them we wanted to keep looking and the guy told us that they had access to all the other dealerships inventory in the valley and none of them had what we were looking for. This was our best option. We were considering getting the Corolla if we couldn't find anything at the other dealerships, but they continued to push us to buy the Corolla then and there, not listening to our concerns about the size, and the fact that it had nothing that we were looking for in a car! FINALLY, they let us leave. We went out to our car, ready to leave and ANOTHER sale person came out to our car and proceeded to yet again try and push the Corolla on us! after another 10-minute battle we finally were able to leave. we will NEVER go back to this dealer! They don't listen and they tried to push a car on us that was NOT what we wanted or needed for our growing family. I would recommend you DON'T go to this location. complete crap, and their "customer service" is a freaking joke. More

Service department is not helpful Every time I come in for an oil change, I leave 3 hours later (sometimes it takes a couple of days because they don't have a tech there who can do the Every time I come in for an oil change, I leave 3 hours later (sometimes it takes a couple of days because they don't have a tech there who can do the work even though I specifically make an appointment in advance). I also signed up for the oil change package and this last time I came in naively thinking all my costs were covered left after paying $350. They always up sale me on things my car "has to have" and because I want to maintain my vehicle and have it work I say yes - only to find out I get screwed over every time. My car randomly dies. No power, no lights, all dead. It hasn't done it for about three months now but died today even though I bought a brand new battery last week at your dealership (because I was told I needed one). When I called to talk to someone about it they asked if I checked my cables. I'm under the impression that after I get my car serviced it will work and I won't have to check my cables because, well, I don't know how to do that. Which is why I take it in to somewhere that does. After I told her my frustrations she transferred my to the service manager where it went straight to voicemail. I've never had a good experience at the Provo dealership. My 2013 Cmax will be dead for no reason and when I've asked my advisor (I've had Tyson) the last couple of times all he tells me is that diagnostics will be $100 an hour to see if they can find the problem and then parts and service on top of that. I've googled my issue and many people with a 2013 cmax energi have the same problem. It's random when it will die, no one knows why and yet my year and model everyone has this same "mystery" problem. I've told him about this and asked him what can we do to fix it. He basically says something to the effect of "good luck with that, and if it's working right now then just go with it" and then goes back to how much diagnostics will be if I really want to look into it. I want my car to work. I am more then happy to pay for maintenance, labor and parts. I am not happy when I feel like my problems never get addressed or aren't taken seriously. I also know nothing about cars and get treated that way as well. It sucks when you want to trust professionals to help you out and leave feeling like you've been taken advantage of. I will never go back to the Provo dealership again. More

Still waiting for warranty refund I cancelled my warranty on june 3rd and its September 21st.still haven't received refund.they said they would mail it a month ago. I cancelled my warranty on june 3rd and its September 21st.still haven't received refund.they said they would mail it a month ago. More

Ford Edge Service Took the car in around 2 pm, had routine service, oil, filter, ect They rotated the tires and found a nail in one of the tires, brought it to my atte Took the car in around 2 pm, had routine service, oil, filter, ect They rotated the tires and found a nail in one of the tires, brought it to my attention, and recommended that I take it to the tire shop where I bought the tires. Replaced he battery and I was on the road by 3:30. Great service and friendly service department employees. More

2012 Mustang Windshield We were very particular and specific on putting in the correct OEM windshield and Provo Ford addressed our concerns very well. Thanks. The follow up c We were very particular and specific on putting in the correct OEM windshield and Provo Ford addressed our concerns very well. Thanks. The follow up call for our rear view mirror was completed in an acceptable time frame. More

Friendly service This dealership did great work and even has reward dollars that you can earn and use towards next service purchase such as oil change, etc This dealership did great work and even has reward dollars that you can earn and use towards next service purchase such as oil change, etc More

A Problem Solved I took my car in for a routine oil change, along with the usually check of systems. It turned out the CABIN air filter was absolutely black and clogg I took my car in for a routine oil change, along with the usually check of systems. It turned out the CABIN air filter was absolutely black and clogged. With past vehicles, I've struggled with a mildew-y odor for years and no one ever thought to tell me I might have a problem with the cabin air filter! I was just beginning to occasionally get a whiff of unpleasantness with this vehicle, but the problem is solved before it even took hold. More

The Service Experts were very helpful and knowledgeable. Thank you, Thank you, Thank you, I came in for some recalls on my vehicle and something didn't go as planned. I really appreciate the way in which Thank you, Thank you, Thank you, I came in for some recalls on my vehicle and something didn't go as planned. I really appreciate the way in which they dealt with the unexpected. I will definitely be buying a car again soon and I will come back to this location based on their honesty and how the Service department dealt with the situation. Honesty is hard to find in a repair and service shop. Thank you to all parties that were involved! More

Awesome customer service! Right from the start of our Focus RS order, Roger was amazing! He was prompt with responses, very informative, and honest. He worked hard to negotiate Right from the start of our Focus RS order, Roger was amazing! He was prompt with responses, very informative, and honest. He worked hard to negotiate a deal on an custom order and kept me updated throughout the entire process. Phil in finance was great and anticipated a price match request before I even made it. The team at Larry Provo has gone above and beyond. I will be a return customer, and I don't even live in the same state! More

This dealership goes above and beyond to take care of you They advise you on items or things that you should be considering when taking care of your vehicle. They are prompt in service times and length to fin They advise you on items or things that you should be considering when taking care of your vehicle. They are prompt in service times and length to finish. They have one of the best lounges that I've been to while you wait. You're more than just a number or dollar to this dealership. More