Larry H. Miller Ford Lincoln Provo

honest salesmen, greedy manager The first two sales guys I talked too were great, very open, and not pressuring at all. They got me a great deal, i signed off on the invoice, and the The first two sales guys I talked too were great, very open, and not pressuring at all. They got me a great deal, i signed off on the invoice, and they took it to their manager for approval to do the rest of the paperwork. He threw a $500 service charge on top of it for VTA, which we said we did not want, but he said he needed to make more money off the sale, refused to remove it or honor the price agreed on by his salesmen. We still went with it, and honestly it was still a good deal, but it left a sour taste in the mouth. There were a few goof ups in the paperwork on their part, but we got it worked out. Still got a good car at a good price. More

Service Great service and transparency !!! And for sure I come back again to keep my car in good condition. They always tell you what is the next service that Great service and transparency !!! And for sure I come back again to keep my car in good condition. They always tell you what is the next service that your car need. More

Provo Ford LHM I have purchased vehicles through LHM over the past 6 years. Each time has been a great experience. Their service department has been on time and stra I have purchased vehicles through LHM over the past 6 years. Each time has been a great experience. Their service department has been on time and straight forward with every tim. They are a great organization to work with and they have my trust. More

Service performed on my Focus The gentleman that checked me in was very kind, knowledgeable and helpful in getting my I oil changed and emissions completed. When I checked out a di The gentleman that checked me in was very kind, knowledgeable and helpful in getting my I oil changed and emissions completed. When I checked out a different gentleman did this. I use the term gentleman very loosely. He was incredibly rude and arrogant. He ripped paperwork and my debit card out of my hands and then threw them back at me when he was finished with them. Because of this I will see if my warranty will cover another dealership that I can get my work done on my vehicle. More

New truck Salesman we polite and informative, my only complaint comes at the financing side. Where it seems to slow down the overall time of purchase by trying Salesman we polite and informative, my only complaint comes at the financing side. Where it seems to slow down the overall time of purchase by trying to get you to purchase more warranty packages, other than that the experience was that bad More

Courtesy, professional, knowledgeable! Employees are courteous, knowledgeable and professional in their interactions! Takes time to explain service and gives reasonable time for completion. Employees are courteous, knowledgeable and professional in their interactions! Takes time to explain service and gives reasonable time for completion. I’ve been a loyal customer for over seven years! More

Great sales staff great place they take time to hear you The sale staff and finance department work really hard to get what you want the way you want it thanks to all you for the job you did for me The sale staff and finance department work really hard to get what you want the way you want it thanks to all you for the job you did for me More

In and Out this time! I usually end up waiting for a couple hours to get my oil changed at the Quick Lube. But this time I went at about 9am and got right in and out. Tha I usually end up waiting for a couple hours to get my oil changed at the Quick Lube. But this time I went at about 9am and got right in and out. Thank you! More

Great Service The service department employees had great knowledge about what the issue was and gave us several options on how to fix our problem. They were friendl The service department employees had great knowledge about what the issue was and gave us several options on how to fix our problem. They were friendly and physically showed us the problem on our vehicle. They took the time to explain all aspects of what they would do and how that would benefit us in the future. The service was good old fashioned friendly service! More

Customer Service is a joke! Absolute CRAP customer service! I was called by one of their car salespeople and set up an appointment for 2:15. I get there at 2:10 and had to wait t Absolute CRAP customer service! I was called by one of their car salespeople and set up an appointment for 2:15. I get there at 2:10 and had to wait till AFTER 3, and then when we finally found the sales person that we were supposed to meet with she was looking for a different customer! She then proceeded by abandoning that customer and staying with us (that poor customer!)! We spent 45 minutes going over what we were looking for in a car, and she really seemed like she was listening to me and my Husband, then she went and got a different sales person and he talked with us, they took our info and to get started on the financing. They then proceeded to show us a car THAT HAD NONE OF THE THINGS WE WANTED IN A NEW CAR!!!!!!! We test drove it, it was a nice car. But we wanted to go from our Sante Fe to something bigger for our growing family. But the car they were trying to sell us was a Toyota Corolla, SMALLER THAN OUR SANTA FE!! they then spent the next TWO HOURS trying to talk me and my Husband into getting the Corolla and we kept saying no, we don't want it, it's not what we were looking for. We told them we wanted to keep looking and the guy told us that they had access to all the other dealerships inventory in the valley and none of them had what we were looking for. This was our best option. We were considering getting the Corolla if we couldn't find anything at the other dealerships, but they continued to push us to buy the Corolla then and there, not listening to our concerns about the size, and the fact that it had nothing that we were looking for in a car! FINALLY, they let us leave. We went out to our car, ready to leave and ANOTHER sale person came out to our car and proceeded to yet again try and push the Corolla on us! after another 10-minute battle we finally were able to leave. we will NEVER go back to this dealer! They don't listen and they tried to push a car on us that was NOT what we wanted or needed for our growing family. I would recommend you DON'T go to this location. complete crap, and their "customer service" is a freaking joke. More