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Larry H. Miller Ford Lincoln Provo

Provo, UT

3.9
293 Reviews

1995 N. University Parkway

Provo, UT

84604

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Showing 293 reviews

August 06, 2018

Summer Roadtrip Service Differential checked, row package-trans cooler tested, trans fluid changed, tire wear and rotation, brake life and fluid changed, coolant fluid change More

by Marco Polo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jermey
Aug 07, 2018 -

Larry H. Miller Ford Lincoln Provo responded

I am glad to hear our team could be of help with your summer road trip service! Thank you for choosing to come in and see us. If you should need anything in the future, be sure to come back and see us again. - Thomas Fortune, General Manager

July 28, 2018

Awesome Great customer service always good quality. Alway go to for service great people and great work fast response great great great service thank you for More

by Zalvey75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandi Obershaw
Jul 30, 2018 -

Larry H. Miller Ford Lincoln Provo responded

Zalvey, thank you for taking the time to leave us such a wonderful review! I am so pleased to hear our team cared for you so well. If we can do anything more for you in the future, be sure to let us know. - Thomas Fortune, General Manager

July 14, 2018

Lack of communication The employees of Ford in Provo lack the ability to listen and execute what I needed done. I had to go to the dealership twice in two days just so I ca More

by Ctimpson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Derek, Brandi
Jul 17, 2018 -

Larry H. Miller Ford Lincoln Provo responded

Cameron, I am sad to hear that you felt there was some confusion about the services you had asked for. We strive to provide our customers the very best experience and highest quality of service. If you would please reach out to me, we can discuss your experience with us further and try to find a way to help better it for the future. I will look forward to an opportunity to speak with you. - Thomas Fortune, General Manager, (801) 734-9796

July 12, 2018

Very Pleased Eric Garrett in management and Josh "Schmidty" Schmidt worked together to get the numbers and documentation together and make it work for me. I was ve More

by giometta1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Garrett, Josh "Schmidty" Schmidt
Jul 13, 2018 -

Larry H. Miller Ford Lincoln Provo responded

Thank you for taking the time to share about your wonderful experience. I am glad to hear that Eric was able to be of help to you again and could introduce you to Josh. We appreciate you coming to see our team here and giving us to opportunity to work for you. If we can do anything more for you in the future, be sure to let us know. - Thomas Fortune, General Manager

July 08, 2018

Poor service The salesman wasn’t even interested in helping us until he got a deal. Finance guy tried to rip us off and the GM was rude. More

by Okh78
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Trevor
Jul 25, 2018 -

Larry H. Miller Ford Lincoln Provo responded

Okh I apologize for the lack of customer service you received. We strive to deliver top-notch service from our sales staff all the way up to our general manager. I will sit down with the team and discuss your experience with them.

June 28, 2018

I had a great experience Chad was an excelent salesman. He took time to help me through my leasing the Ford Escape. Then he took time to show me how many things work in the ca More

by Jeannene
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad.
Jul 06, 2018 -

Larry H. Miller Ford Lincoln Provo responded

Jeannene congrats on the new Escape! I'm so glad you had such a great experience working with Chad, and I will pass your kind words along to him! - Thomas Fortune, General Manager

June 26, 2018

Great Deal Chad was down to earth and amazing. He got me in the car I wanted at The price I could afford. Thanks Chad for your awesome customer service, care, an More

by Alta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad
Jun 28, 2018 -

Larry H. Miller Ford Lincoln Provo responded

Alta thank you so much for leaving us this review! I'll pass your kind words along to Chad and thank him for delivering such outstanding customer service! - Thomas Fortune, General Manager

June 24, 2018

Friendly, helpful staff The staff (Michael, Trevor and Jesus) were all friendly and helpful. I loved my experience. They helped choose the vehicle that met my criteria and More

by KarieF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael, Jesus, Trevor
Jun 25, 2018 -

Larry H. Miller Ford Lincoln Provo responded

Karie, it is a pleasure to hear that Michael, Trevor and Jesus were all so helpful and got the right vehicle for you. We appreciate you coming in to see us. If you should need anything else moving forward, be sure to let us know. - Thomas Fortune, General Manager

June 22, 2018

Straight forward, low pressure, fair Everyone from Chad in sales to the guys in financing were awesome to work with. I will be back to buy from them next time! It was an overall enjoyable More

by Tim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad
Jun 22, 2018 -

Larry H. Miller Ford Lincoln Provo responded

Tim, I am happy to hear that Chad and our team here were so awesome to work with. Thank you for this wonderful review and we will look forward to being of help in the future. - Thomas Fortune, General Manager

June 18, 2018

drive in oil change The maintenance rep that handled my servise was precise and professional. Length of service from beginning to end was about an hour. Everything was More

by GeorgeC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeramy Goldsmith
Jun 18, 2018 -

Larry H. Miller Ford Lincoln Provo responded

George, we appreciate you coming to se us for your oil change! I am pleased to hear that our team kept you informed and got you in and out as quickly as possible. Thank you for your feedback and be sure to let us know if there is anything else we can do for you in the future. - Thomas Fortune, General Manager

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