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Larry H. Miller Ford Lincoln Provo
Provo, UT
295 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 295 reviews
February 10, 2019
tyson was great Tyson was great and kept me updated the whole time my vehicle was in the shop I would highly recommend anybody to come to this dealership the staff we Tyson was great and kept me updated the whole time my vehicle was in the shop I would highly recommend anybody to come to this dealership the staff were very knowledgeable More
by even
Employees Worked With
tyson
February 07, 2019
worst experience with tires I have driven my car only for 11,000 miles and all of my tires get worn out and are in very bad shape right now so when I go back to have a service ch I have driven my car only for 11,000 miles and all of my tires get worn out and are in very bad shape right now so when I go back to have a service check up at the Draper Ford store, those guys checked up and confirmed thatt all the tires are gone. My vehicle mileage is just 11,000 miles it seems that the food covers your tires for about 12,000 miles today. They was pretty happy to cover my tires and to order a new set of tires all four and then all of a sudden they come to conclusion that my car has 19 inch alloy wheels and it is supposed to be 18 inches so they said go back to Provo store and talk to them, saying they should be able to help you as they were the ones who swapped your tires from 18inches to 19inches. when I go back to provi-ford store those guys say me that sorry we are not able to help you so who am I supposed to blame for this. So I just have a question, is it my fault that all my tires are completely wornout and I just want to ask the provi dealership if they will be taking the responsibility if I meet with an accident because of these bad tires and I don’t understand the if I spent $32000 on the car ha ha how can I get tires that are pretty worn out all four of them within the limited tire range (12000 miles) please please help me out in this, provo dealership keeps on delaying this, it’s been two weeks that I requested them and they don’t even give me a floowup call and keep saying we are working on it, we will let you know …. I hope I get justice in this tire issue. More
by ravitejapalnati
Employees Worked With
dereck
February 06, 2019
Oil change I have always been treated very well at this dealership, and the service dept. Has always been friendly and done a good job. Very professional. I have always been treated very well at this dealership, and the service dept. Has always been friendly and done a good job. Very professional. More
by Kunz,dm
Employees Worked With
Alicia
January 30, 2019
I always bring my truck there for any service derricks fanta I always bring my truck there for any service derricks fantastic to work with along with Jeremy who in the past is helped they both do a fantastic jo I always bring my truck there for any service derricks fantastic to work with along with Jeremy who in the past is helped they both do a fantastic job I’ve had a good experience with both of them More
by Pineapple
Employees Worked With
Derek
October 27, 2018
Horrible customer service when there has been an error So disappointed! The sales person that helped us was great however once the deal was completed (incorrectly) we can not get a call back from the manag So disappointed! The sales person that helped us was great however once the deal was completed (incorrectly) we can not get a call back from the manager or financing department to fix the mistake it has been a full month of going around in circles and the only way to get the to talk with you is to show up at the dealership. Honestly I do not recommend doing business with them due to the lack of customer service it is going to be two months now and our issue has still not been resolved. More
by Kassy1221
Employees Worked With
Jim
October 19, 2018
Did not get the service I requested I left my vehicle to have an oil change and to have it looked over due to a long distance trip that is upcoming. I also asked that the emergency brake I left my vehicle to have an oil change and to have it looked over due to a long distance trip that is upcoming. I also asked that the emergency brake be adjusted due to it being out of adjustment. Told them that I would be picking it up the next day and received a call 2 and a half hours later saying that the oil change was done and they couldn't do anything with the emergency brake unless I made another appointment at a different time with another tech. Not what I would call customer service!! This is the only place I have ever had any service or oil changes done the whole time I have owned this vehicle and will now be searching for another! More
by KGA1967
Employees Worked With
Jeremy Goldsmith
October 10, 2018
Excellent customer service I went to Larry H Miller to purchase my car and it was a wonderful experience. Fast forward a few months and I took it back for the first service! I I went to Larry H Miller to purchase my car and it was a wonderful experience. Fast forward a few months and I took it back for the first service! I was in and out of their fast! They called me by name and took great care of me and my car! Thank you!! More
by Davis3278
Employees Worked With
Lacey Peterson
September 30, 2018
Great Service! I had a great experience when I purchased my F150 from the dealership. What has pushed the experience to the next level is the customer service I rece I had a great experience when I purchased my F150 from the dealership. What has pushed the experience to the next level is the customer service I receive each time I go to their service department. Tyson is great to work with! He really takes the time to explain what is needed to keep my truck in a pristine condition. I recommend asking for him when you take your vehicle in! More
by Afordtruckguy
Employees Worked With
Tyson
September 26, 2018
Good service. Good people. Good prices. From beginning to end they fast and effective communicating. Very pleasant experience. LHM runs a clean and honest shop. Been coming here for years From beginning to end they fast and effective communicating. Very pleasant experience. LHM runs a clean and honest shop. Been coming here for years. The end. More
by Focus
Employees Worked With
Brandi Obershaw
September 12, 2018
Friendly and fair Expectations were met and price was fair after some negotiating. The truck was ready to be picked up in a timely manner and it looked great. Expectations were met and price was fair after some negotiating. The truck was ready to be picked up in a timely manner and it looked great. More
by Mburr44
Employees Worked With
Chad Smith
