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Larry H. Miller Ford Lincoln Provo
Provo, UT
295 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 295 reviews
September 23, 2024
It was the worst experience I have ever had. They had my truck for two weeks and I did not receive a single text or call with an update on my truck. They didn’t even get to half of the things They had my truck for two weeks and I did not receive a single text or call with an update on my truck. They didn’t even get to half of the things I needed done. I will never return to this dealership for anything again. I have talked to many people that have had the same experience as I did. So I would recommend going somewhere else. More
by kodeemontgomery32
Employees Worked With
Reese Ensign
September 21, 2024
I scheduled an oil change and showed up on time. Then proceeded to wait 2 hours for my service to be done with no update or heads up if we waiting that long! For an oil change! Then proceeded to wait 2 hours for my service to be done with no update or heads up if we waiting that long! For an oil change! More
by coop21
Employees Worked With
Don’t know who I worked with
September 18, 2024
Customer service wasn’t what I hoped for. Price was higher for oil change then expected, took an hr with appointment, didn’t tell me they were done, didn’t explain what was performed for a s Price was higher for oil change then expected, took an hr with appointment, didn’t tell me they were done, didn’t explain what was performed for a simple oil change, didn’t offer to change engine air filter, didn’t vacuum, horrible place to drop off a brand new F150. Jiffy Lube does a better job. More
by jcampbell1722
Employees Worked With
Don’t remember name
September 13, 2024
Great experience, great service and would recommend this dealership for many reasons our salesman was great! dealership for many reasons our salesman was great! More
by Mbird069
Employees Worked With
Cristian Zamora, Dakota Archer, Bryant Sakamaki-Kaaua, Bronson Reda, Rix Ryskamp, Jon Jenks, Jonny Payan
September 12, 2024
This was the best car buying experience. Everyone we had interaction with and everyone else, was so kind . They took their time. We had lots of questions. They were professional as well Everyone we had interaction with and everyone else, was so kind . They took their time. We had lots of questions. They were professional as well as light hearted. They eased our minds and I love my new Maverick. More
by kbabenielson2002
Employees Worked With
Dakota Archer, Bronson Reda, Jon Jenks, Jonny Payan
September 12, 2024
Two weeks ago today had oil change, bought special, and cooling system flush. Engine temp is running higher. One week ago today, had cruse control serviced. Purchased new control. As of yesterday it no cooling system flush. Engine temp is running higher. One week ago today, had cruse control serviced. Purchased new control. As of yesterday it no longer is working. Made trip from SLC residence to Provo, service rep suggested that the work performed and apparatus installed might not be under warranty. I made an appointment for today, 1000 hrs. I just completed a phone call to the Service department announcing the cancelation of the appointment scheduled today. The person I spoke with seemed less or uninterested, and therefore, I did not feel supported or listened to, and it seemed to me that any other relationship or interaction was preferable to assisting me. Customer satisfaction is a 2 out of 10. More
by keithcupples
Employees Worked With
Reese Ensign
