Larry H. Miller Ford Lincoln Provo

Poor communication and terrible service for warranty work Dropped my 2018 truck off in the morning for some warranty work, was told it would take an hour to diagnose and then someone would call me. 4 hours la Dropped my 2018 truck off in the morning for some warranty work, was told it would take an hour to diagnose and then someone would call me. 4 hours later, no call. I had to call several times to find out what was going on. They then told me the problem was that a tire had too much pressure in it, but that it's all fixed. I asked if that corrected the tps sensor error and the info screen not showing a pressure reading and the response was, "oh, uh, we didn't know about that" but the documentation they printed and handed me CLEARLY calls out the tps sensor and reading. They then grill me on the aftermarket wheels and tires inferring it's my fault they tps went bad. Everything on that truck is 100% stock. How could a Ford dealer not recognize stock wheels and tires on a truck with 15k miles... They called back at 6 to say it was done, but the uber service to get me back there stopped at 6. I had to wait until the next day to get my truck, all for tps sensors. Terrible communication, poor follow-through, and I now have zero confidence in their ability to service a vehicle. $60k for a new vehicle and LHM Provo can't provide basic service. More

Not Impressed My selling Lincoln dealer in Clearwater, Florida, (AutoNation) clearly outshines this one in Provo, Utah. The service dept. of this one did not prote My selling Lincoln dealer in Clearwater, Florida, (AutoNation) clearly outshines this one in Provo, Utah. The service dept. of this one did not protect the interior of my Lincoln MKX by immediately covering the driver's floor carpet and wrapping the driver's seat and steering wheel in plastic. When the work was completed I found oil smudge marks on the hood and interior which I then had to clean off. I was not offered a complimentary car wash that I would've automatically received in Clearwater. While rotating the tires, the service tech did not check the air pressure in all four tires, requiring me to return to have it taken care of. At the Parts Dept. I requested new batteries for a defective key fob. They were installed but I was then charged for them. When I explained that my selling Lincoln dealer never charges me for the labor and batteries, they looked at me as if I had two heads sitting on my shoulders and I never received a receipt for the cash payment. I suspect the fact that this was not an exclusive Lincoln dealer is probably why I did not receive the red carpet experience that I am accustomed to and it is also a big reason why I am unable to recommend this dealership to another fellow Lincoln owner. More

terrible service after 3 hours of waiting they come to me saying they need to rewire myLED light from my front end. This after saying its the throttle body 3 hours ago after 3 hours of waiting they come to me saying they need to rewire myLED light from my front end. This after saying its the throttle body 3 hours ago. So i ripped out my LED from the front end from another ford dealership and the problem stiilll there. Now i need to take the truck in again to get the throttle body replaced. Dont think they wanted to do it for free since i had a warranty on it just a waste of time NEVER going back. More

New transmission for $100! When I took my 2014 Fiesta in to resolve a "thunk-thunk" problem, I had no idea what I was in for! After repair work on the axle boots, etc., didn't r When I took my 2014 Fiesta in to resolve a "thunk-thunk" problem, I had no idea what I was in for! After repair work on the axle boots, etc., didn't resolve the problem, the ultimate fix was a new transmission. Thanks to a fine warranty purchased when I bought my car, I paid a total of $100. I appreciate the timely calls from Tyson to keep me apprised of the progress. More

Sales and service Neli and Jonny were great in sales and Derek was great in service. Worked hard to make a good deal and service department worked hard to solve an issu Neli and Jonny were great in sales and Derek was great in service. Worked hard to make a good deal and service department worked hard to solve an issue I was having. More

Didn’t feel valued I have been coming to this location for service and car purchasing for the last 19 years. My father in law is retired from Ford so we have been loyal I have been coming to this location for service and car purchasing for the last 19 years. My father in law is retired from Ford so we have been loyal to Ford. While the 2 salesmen were nice and I ultimately ended up with a car I wanted at a fair price point, the whole process was difficult. I had arranged ahead of time to borrow the car (used)and when I picked it up there appeared to be vomit in the back so I didn’t take it. They did fix it the next day but never deep cleaned or detailed it. They are letting me bring it back to get it detailed but it sure would have been nice to drive away with a clean car. More

Maintenance visit with a couple concerns I was in for scheduled maintenance. I had a scheduled time because I needed a couple issues looked at in addition to the out change/tire rotation. The I was in for scheduled maintenance. I had a scheduled time because I needed a couple issues looked at in addition to the out change/tire rotation. They got me in relatively close to the time More

"AMAZING & PROFESSIONAL" We went into Larry H Miller Lincoln/Ford in Provo, Utah & was very pleased with the amazing entire experience we had overall with the purchase of our We went into Larry H Miller Lincoln/Ford in Provo, Utah & was very pleased with the amazing entire experience we had overall with the purchase of our new truck! From the get go we have worked one on one with Salesman Chad Smith! He was very straight forward and he helped us through the entire purchase to make this happen for us. Me and my husband have been looking for a "Truck" to pull our 5th wheel trailer for sometime. We have had several horrible experiences with many other dealerships in Utah. We basically lost all hope and trust with the entire auto buying experience! We were very hesitant when we came to LHM Provo (Ford) dealership! We met Chad Smith and I am so pleased to say that his dealings with us the entire process made it all comfortable and we have gained all his trust and he made it work for us to get into a fantastic truck to our liking and one that will suit our needs! I highly recommend if you are making a purchase for a vehicle...see Chad Smith! He is experienced, polite, & professional! Thank you Chad for your help to get us into our truck! Leslie Raby More

great service The best part about my experience was the workers in the service department. They were enthusiastic, friendly, and bent over backwards to help. I will The best part about my experience was the workers in the service department. They were enthusiastic, friendly, and bent over backwards to help. I will come back More

Truck Service The experience getting our tailgate fixed was excellent from calling and getting a quote from Matt to setting the appointment and getting the vehicle The experience getting our tailgate fixed was excellent from calling and getting a quote from Matt to setting the appointment and getting the vehicle serviced. We were able to get in quickly and treated with respect. Thank you Matt. More