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Larry H. Miller Ford Lincoln Provo
Provo, UT
252 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 252 reviews
January 30, 2019
I always bring my truck there for any service derricks fanta I always bring my truck there for any service derricks fantastic to work with along with Jeremy who in the past is helped they both do a fantastic jo I always bring my truck there for any service derricks fantastic to work with along with Jeremy who in the past is helped they both do a fantastic job I’ve had a good experience with both of them More
by Pineapple
Employees Worked With
Derek
Helpful October 27, 2018
Horrible customer service when there has been an error So disappointed! The sales person that helped us was great however once the deal was completed (incorrectly) we can not get a call back from the manag So disappointed! The sales person that helped us was great however once the deal was completed (incorrectly) we can not get a call back from the manager or financing department to fix the mistake it has been a full month of going around in circles and the only way to get the to talk with you is to show up at the dealership. Honestly I do not recommend doing business with them due to the lack of customer service it is going to be two months now and our issue has still not been resolved. More
by Kassy1221
Employees Worked With
Jim
October 19, 2018
Did not get the service I requested I left my vehicle to have an oil change and to have it looked over due to a long distance trip that is upcoming. I also asked that the emergency brake I left my vehicle to have an oil change and to have it looked over due to a long distance trip that is upcoming. I also asked that the emergency brake be adjusted due to it being out of adjustment. Told them that I would be picking it up the next day and received a call 2 and a half hours later saying that the oil change was done and they couldn't do anything with the emergency brake unless I made another appointment at a different time with another tech. Not what I would call customer service!! This is the only place I have ever had any service or oil changes done the whole time I have owned this vehicle and will now be searching for another! More
by KGA1967
Employees Worked With
Jeremy Goldsmith
October 10, 2018
Excellent customer service I went to Larry H Miller to purchase my car and it was a wonderful experience. Fast forward a few months and I took it back for the first service! I I went to Larry H Miller to purchase my car and it was a wonderful experience. Fast forward a few months and I took it back for the first service! I was in and out of their fast! They called me by name and took great care of me and my car! Thank you!! More
by Davis3278
Employees Worked With
Lacey Peterson
September 30, 2018
Great Service! I had a great experience when I purchased my F150 from the dealership. What has pushed the experience to the next level is the customer service I rece I had a great experience when I purchased my F150 from the dealership. What has pushed the experience to the next level is the customer service I receive each time I go to their service department. Tyson is great to work with! He really takes the time to explain what is needed to keep my truck in a pristine condition. I recommend asking for him when you take your vehicle in! More
by Afordtruckguy
Employees Worked With
Tyson
September 26, 2018
Good service. Good people. Good prices. From beginning to end they fast and effective communicating. Very pleasant experience. LHM runs a clean and honest shop. Been coming here for years From beginning to end they fast and effective communicating. Very pleasant experience. LHM runs a clean and honest shop. Been coming here for years. The end. More
by Focus
Employees Worked With
Brandi Obershaw
September 12, 2018
Friendly and fair Expectations were met and price was fair after some negotiating. The truck was ready to be picked up in a timely manner and it looked great. Expectations were met and price was fair after some negotiating. The truck was ready to be picked up in a timely manner and it looked great. More
by Mburr44
Employees Worked With
Chad Smith
August 27, 2018
Not so great experience Took my power stroke pickup to have the oil changed. When I got in to leave I noticed there was not a sticker in the windshield for the next oil chang Took my power stroke pickup to have the oil changed. When I got in to leave I noticed there was not a sticker in the windshield for the next oil change. I decided to check under the hood to see if it had been done The oil on my rag from the dipstick was black. I returned to the service person and told her that I don’t think the oil had been done. When she informed me that she watched them drain it herself. And that the new oil would be black from running the engine. It had only been started and pulled out of the bay. She proceeded to try to sell me an engine flush for $90. Without any recourse I left. More
by chrisp
Employees Worked With
Don’t know names
August 06, 2018
Lack of communication Horrible communication. Won't return calls, pass the hard questions on to the next guy who doesn't respond. Over a month to tell me they wouldn't he Horrible communication. Won't return calls, pass the hard questions on to the next guy who doesn't respond. Over a month to tell me they wouldn't help with my warranty, and then, wouldn't tell me why they wouldn't help, or even give me options to get my truck fixed. Super friendly, just not helpful in any way. I had to go physically visit them to get any kind of update, and to this day I don't fell like they ever understood the problem. More
by Gibsonval
Employees Worked With
Derek, Tim
August 06, 2018
Summer Roadtrip Service Differential checked, row package-trans cooler tested, trans fluid changed, tire wear and rotation, brake life and fluid changed, coolant fluid change Differential checked, row package-trans cooler tested, trans fluid changed, tire wear and rotation, brake life and fluid changed, coolant fluid changed, oil changed, fuel-air filters cleaned or changed. All work was performed as specified in a timely manner in only a few hours. More
by Marco Polo
Employees Worked With
Jermey
