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Larry H. Miller Ford Lincoln Provo

Provo, UT

3.9
295 Reviews

1995 N. University Parkway

Provo, UT

84604

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Showing 295 reviews

January 24, 2021

The follow up was not the best. I had to call multiple times about my vehicle. When I got my vehicle back the head lights were not working. I called about it and then said they would call back. They never More

by megdance3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Reese
Jan 28, 2021 -

Larry H. Miller Ford Lincoln Provo responded

Thank you for reaching out. We want all of our customers to feel taken care of during their service visit. I’d appreciate the opportunity to learn more about the communication issues you’ve experienced so that we can continue to improve the customer service we provide. I hope you’ll give me a call at your earliest convenience. - Thomas Fortune, General Manager, (801) 734-9796

January 13, 2021

Bought a truck hear and was promised a certain monthly amount but kept coming back with this is the best we have. Then when I come back two years later because they had sent me in the mail a letter that s More

by birdboy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sam
Jan 20, 2021 -

Larry H. Miller Ford Lincoln Provo responded

Hello, it is unfortunate to see that you are not satisfied with your recent visit to our dealership. I would appreciate the opportunity to learn more about the details of your experience. Please contact me at your convenience so that I can be of further assistance. - Thomas Fortune, General Manager, (801) 734-9796

January 13, 2021

Walk-ins pay more - sales management attitude is about them not customer. We walked in to look at Ford Explorers. Our sales person was very friendly and we liked him a lot, although he did give us some More

by Jason
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Michael (good), Sales Manager (bad), Finance Manager (arrogant)
Jan 20, 2021 -

Larry H. Miller Ford Lincoln Provo responded

Hello Jason, thank you for taking the time to leave a review. It’s unfortunate to hear about your experience at our dealership. I’d appreciate the opportunity to better understand the situation so that I can ensure everything was handled properly. Please give me a call at your earliest convenience and we can get to the bottom of this together. - Thomas Fortune, General Manager, (801) 734-9796

January 01, 2021

Very courteous, responsive and professional. Very fair and honest. The work is completed on time. I have 2 Ford cars and I have them serviced at this dealership. More

by King Husein
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Olivia
Jan 04, 2021 -

Larry H. Miller Ford Lincoln Provo responded

Thank you for choosing our dealership! Our team was happy to assist you however possible. Come back soon if there’s anything else we can do for you in the future! - Thomas Fortune, General Manager

December 21, 2020

This Ford/Lincoln dealership is very efficient and is fairly priced for new purchases, regular servicing and repairs. I’ve owned Ford/Lincoln vehicles my whole life and I have used Ford/Lincoln dealersh More

by dicksonschedule
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Ewell in Service knows his product lines and is very experienced and trustworthy in his estimates and opinions.
Dec 23, 2020 -

Larry H. Miller Ford Lincoln Provo responded

Thank you for taking the time to review our dealership. We are happy to have earned your recommendation. Come visit us again soon! - Thomas Fortune, General Manager

December 07, 2020

This is the second time we have used LHM Ford Provo. Grant, our customer service Rep...knocked it out of the park both times. Not only did he meet our expectations but he surpassed them. He went abov More

by rbehunin61
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Grant
Dec 09, 2020 -

Larry H. Miller Ford Lincoln Provo responded

Thank you for choosing our dealership! Our team was happy to assist you however possible. Come back soon if there’s anything else we can do for you in the future! - Thomas Fortune, General Manager

October 31, 2020

I made an appointment at Larry Miller Ford In Provo, I made an appointment at Larry Miller Ford In Provo, because the check engine light was on, on my Van. (( Id told them not to fix it, until they t More

by Dale
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Andrew
Nov 05, 2020 -

Larry H. Miller Ford Lincoln Provo responded

Hello Dale, thank you for taking the time to leave a review. It’s unfortunate to hear about your recent experience at our dealership. I’d appreciate the opportunity to better understand the situation so that I can ensure everything was handled properly. I hope you’ll give me a call soon and we can get this sorted out together. - Thomas Fortune, General Manager, (801) 734-9796

September 19, 2020

It was easy, I dropped my husbands F-250 off at night and they texted me when it was ready the next day. Thx, Melanie More

by Melaniegolf12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t know.
Sep 21, 2020 -

Larry H. Miller Ford Lincoln Provo responded

Hello Melanie! Thank you for making us a part of your day. Your review is much appreciated. Stop by and see us if you need anything else down the road. - Thomas Fortune, General Manager

August 24, 2020

Super professional and clean, always keeping me informed with what is going on with my truck. That is why I drive 50+ miles to see them. More

by fabiant13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brent
Aug 24, 2020 -

Larry H. Miller Ford Lincoln Provo responded

Thank you for your positive review! If there is anything else that we could have done to improve your visit, please don’t hesitate to let us know. We hope to work with you again soon! - Thomas Fortune, General Manager, (801) 734-9796

August 23, 2020

I was very happy with the service I receive. My service representative, Jon Ormond" was a true professional. Beyond the service I requested he help me with a warranty issue regarding pealing paint on the More

by kradford45
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Ormond
Aug 24, 2020 -

Larry H. Miller Ford Lincoln Provo responded

Hello! Thank you for making us a part of your day. Your review is much appreciated. Stop by and see us if you need anything else down the road. - Thomas Fortune, General Manager, (801) 734-9796

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