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Larry H. Miller Ford Lincoln Provo
Provo, UT
296 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 296 reviews
February 02, 2024
Extremely professional, and very fair in negotiations. Paperwork process was very smooth and not a twister arm behind your back method to get you to buy additional services. They presented them well and a Paperwork process was very smooth and not a twister arm behind your back method to get you to buy additional services. They presented them well and allowed estimate. Advised decisions. Will definitely buy from them again. Our salesman Bryant was excellent. Neli is top-notch as well. More
by jlcheney81
Employees Worked With
Bryant, Neli Aasa
February 02, 2024
I had an appointment scheduled for a Monday morning at 8:30 AM and I arranged to do Ford's valet service. Initially, I was told that the valet driver would arrive between 7:15 and 8:00 AM. Then I was to 8:30 AM and I arranged to do Ford's valet service. Initially, I was told that the valet driver would arrive between 7:15 and 8:00 AM. Then I was told that he would show up between 7:30 and 7:50 AM. He didn't show up until a few minutes after 9:00 AM (and my appointment was at 8:30 AM). And he was not in communication with me; I had to keep calling Ford to find out where the driver was. I ended up being two hours late for work that I had to make up later in the week. Also, I was told that Ford would only need one full day to do the recalls for my car - it ended up taking three days. And they made arrangements for Uber to take me to Ford to pick up my car at the end of the third day, but communication with Uber was poor and I would not have made it to Ford before they closed. I was thankful for the work for the free recalls and they also replaced a burnt out headlight for me for free (asking for the headlight replacement was at my request), but I was am/displeased with the valet service, lack of communication, and how long it took for me to get my car fixed. More
by kellybrose
Employees Worked With
Jess, Braxton, Reese, don't know the name of the valet driver
February 01, 2024
They told me my recalls would take a day or two and ended up keeping the car for 2 weeks with no updates. I got the car back and my glove box was scratched up, my drivers side door handle was broken off, my up keeping the car for 2 weeks with no updates. I got the car back and my glove box was scratched up, my drivers side door handle was broken off, my center console plastic was popped out, and my mirror was coming off the window. They didn’t connect a sensor which disabled my ABS and I had to bring it back in to be fixed. They told me that they would replace my glove box after pretty much blaming it on me and then never called me back. More
by Joe
Employees Worked With
Cole
January 31, 2024
Our car buying experience was exceptional. Our sales man John Jenks reached out to us when were inquiring about there Ford Escapes . He was very professional and helping in purchasing our car. Our sales man John Jenks reached out to us when were inquiring about there Ford Escapes . He was very professional and helping in purchasing our car. We been coming to Larry H Miller for a long time. I will definitely let others know how good the experience was. More
by L.elmer03
Employees Worked With
Jon Jenks, Jon Henson, Neli Aasa, Tim Urry
January 31, 2024
Worked with Cristian and Neli to buy a new truck. These guys were attentive to my needs and were both good listeners. They found me a great truck for the right value and helped the transaction happ These guys were attentive to my needs and were both good listeners. They found me a great truck for the right value and helped the transaction happen smoothly and seamlessly. In the past I’ve spent hours filling out paperwork and this was my most efficient vehicle purchase ever. More
by bradlwilson
Employees Worked With
Cristian Zamora 5 stars, Neli Aasa
January 31, 2024
Unclear communication, things were not throughly taken care of and a visit that ended up costing me 275 dollars would have cost me 3k+ if I wouldn’t have advocated for myself. My warranty was ignored, par care of and a visit that ended up costing me 275 dollars would have cost me 3k+ if I wouldn’t have advocated for myself. My warranty was ignored, party were not clearly ask for from my warranty which made it seem like it wasn’t going to be covered because they weren’t specific on parts. Even in the end when I was told my deductible would be covered for all the mishaps, I showed up to pay and the price given to me at the dealership was more than what I was sent on the invoice via text. Don’t feel like as a customer my best interest was taken into consideration. Makes me sick to think about all those that have paid hundreds or thousands of dollars to Larry H. Miller when it’s something that should have been covered. More
by Danigardner22
Employees Worked With
Tim Urry
January 30, 2024
Our sales associate went above and beyond for us. Right off the bat we said we weren't buying, but were doing our homework. We wanted to investigate various models that included Fords and non-Ford ve Right off the bat we said we weren't buying, but were doing our homework. We wanted to investigate various models that included Fords and non-Ford vehicles with various features, stressing modern safety equipment for driving in dense traffic. He did all the footwork, searching for features and models that would have taken far too much time to do ourselves. Showing what he could offer allowed us to follow up with our own search on his suggestions. We found he his search was accurate for price and features on various models we were interested in. After a 3-day investigation,our search narrowed to conclusions in line with our desires. We also realized that there would be good deals down the road, our search would simply be repeated, and take time we weren't interested to commit. Help with our trade-in, titling the new car in another state where we live was very helpful and appreciated. We can't thank Larry Miller Ford enough for the kind of help we received and the manner in which it was given. More
by Shane R
Employees Worked With
DAKOTA ARCHER, SALES ASSOCIATE AND ANOTHER DAKOTA (DONT KNOW HIS LAST NAME)
