Larry H. Miller Ford Lakewood

From the time I first inquired about the car I was interested in (2012 Ford Focus SEL) through the completion of the purchase, in addition to any follow-up questions and concerns I had, everyone I ha interested in (2012 Ford Focus SEL) through the completion of the purchase, in addition to any follow-up questions and concerns I had, everyone I have talked to and worked with has been personable and helpful. Chad (salesman) was very attentive without being pushy over a process that took almost two weeks to complete. Jay (Finance Manager) was equally as helpful. I spent over two hours in Jay's office, but well over half of that time was spent talking about things other than cars and money. Without their approach and willingness to work with me during this process, I may not be in a car that I love. Thank you Chad and Jay for everything, along with everyone else at Lakewood Fordland! More

Richard was very helpful and courteous. He had an answer to all our questions and even helped me convince my wife that the used truck we were looking at was a good deal. He was able to drop the price to fit to all our questions and even helped me convince my wife that the used truck we were looking at was a good deal. He was able to drop the price to fit our needs and convince her even more. Now the fun part. This is partially our fault however the information received from someone at the dealership wasted time and money. When we deposited the money into our checking account to buy a used vehicle we were not aware the bank put an extended hold on the certified check we had deposited. A few days later we paid Lakewood Ford by personal check and a few days after that the checked bounced. Naturally the next day the funds became available and I immediately noticed this on our account. I called the dealership and I spoke to a young man who's name I have forgotten but I specifically asked if they would re-run the check. After being on hold for a few minutes I was told it is their policy to not run the check again and that I would need to bring a certified check to the dealership to clear up the issue. I took time off of work to head to the bank for a certified check and then to the dealership. I spoke to the Sales manager to explain the situation and presented him with the certified check. He had me sit in is office for quite some time before returning and getting me a receipt of payment. He explained the hassle this has caused them since they will now see 2 payments for the vehicle and he will need to void one. As I was in traffic on my way home I received a phone call from the Sales manager who thought I should know that they will in fact run the original check a second time. I explained to him what I was told and that he could have told me when I was in there. Now that I have given them the money I would then receive another returned check fee. He had nothing more to say. We did in fact receive a second returned check fee a couple of days later. When we bought the truck we were told the FORD truck had been through an inspection at the FORD dealership and any issues were already fixed. I have now found many things were either fixed temporarily or was not looked at. Mirrors, windows and doors all have issues. One issue in particular is the A/C. I tested it before we purchased the rig but there has to be a leak somewhere since we tried to use it 2 months after we bought it and it no longer cools. I figure the dealership filled the system but didn't bother to look for a leak. After a few months they are now hounding us to write a review about our experience. Here is our review and I hope it helps. More

bought 04 ford excursion at lakewood fordland. found vehicle on auto trader.com. still own vehicle and love it. richard posadas was fantastic. great deal, great experience vehicle on auto trader.com. still own vehicle and love it. richard posadas was fantastic. great deal, great experience More

I was interested in a specific vehicle I located in Lakewood Fordland's inventory online. I was able to contact the dealership, voice my interest in the vehicle and negotiate price all online from the Lakewood Fordland's inventory online. I was able to contact the dealership, voice my interest in the vehicle and negotiate price all online from the comfort of my home office. Our sales rep., Richard Fair, handled everything...from the first email response to sending us on our way with our new 2012 Ford Escape. I am very pleased with our experience at Lakewood Fordland and recommend them to others. More

Low pressure to buy my brand new 2012 Escape. They were all friendly, fun and very upfront. No hidden costs... all upfront which I really appreciated. I traded in an Escape which didnt get as much as i h all friendly, fun and very upfront. No hidden costs... all upfront which I really appreciated. I traded in an Escape which didnt get as much as i had hoped but am very faithful to Lakewood Fordland and think I deserve the I Pad since I have spread the positivity of my experience to at least 10 others(which you know how good word of mouth is). I love my brand new Ford Escape. The service department is excellent too, especially RJ. Spread the word!!! Great experience at Lakewood Fordland. I really enjoyed ringinging the bell it was fun More

Mike was great. He totally went above and beyond to help us. He spent time with us as we got the car checked out at our personal mechanic. A refreshing experience. us. He spent time with us as we got the car checked out at our personal mechanic. A refreshing experience. More

Purchased a used 05 Ford FX4 F150 Crew Cab truck... Purchased a used 05 Ford FX4 F150 Crew Cab truck... Paid too much for a vehicle that it turns out had been in an accident previously. Waited all Purchased a used 05 Ford FX4 F150 Crew Cab truck... Paid too much for a vehicle that it turns out had been in an accident previously. Waited all day for my new vehicle to be prepared for sale. At 6:30 pm they were closing and then someone came out and said they couldn't get it done today. I pushed back until they finally stayed late and got it done... But they shouldn't have set my expectations that they could, or made me sit in the lobby for five hours if they couldn't. Watched the owner as he yelled at and humiliated the front desk girl (more than twice) for petty reasons. Getting license plates was a pain because finance waited two months to submit title work to the state, and it took me two weeks of calling with no response to get an answer. Poor follow up overall. Car dealerships are pretty universal in how they operate. Lakewood Fordland is no exception. More

Shaun was able to do a dealer transfer to get us the 2013 Ford Explorer we wanted within our budget. They also got us an intrest rate lower than we expected. Ford Explorer we wanted within our budget. They also got us an intrest rate lower than we expected. More

Rick, Terry, and the rest of the staff worked their butts off to get us into the 2005 Freestar at a payment we could afford, and we're absolutely in love with the van--perfect for our growing family! off to get us into the 2005 Freestar at a payment we could afford, and we're absolutely in love with the van--perfect for our growing family! More

Richard Fair was very good to deal with. He worked hard to get me the deal I wanted. Would purchase there again when i am looking for my next car. to get me the deal I wanted. Would purchase there again when i am looking for my next car. More