Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Larry H. Miller Ford Lakewood
Lakewood, CO
1,005 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,005 reviews
June 18, 2014
Great, relaxed experience I communicated with Paul Pfeiffer for over a year- going back and forth on what type of vehicle I wanted, how much I could afford, etc. He would perio I communicated with Paul Pfeiffer for over a year- going back and forth on what type of vehicle I wanted, how much I could afford, etc. He would periodically send me some of the vehicles that just arrived on the lot, and nothing jumped out... until one day he texted me and said a Toyota Rav4 had just arrived, and that he thought it might be "the one". He sent me pics and I ended up buying that truck. He made the experience very comfortable- no pressure, and I've dealt with other car dealers that give you the "heebie jeebies" with their sleazy "have to sell" attitude. It wasn't like this at all with Paul. It was like having my brother pick out my car for me. I left the parameters kind of loose, and he still did it. I LOVE my vehicle- it turned out to be "the one" like he said. More
by faithelwood
May 30, 2014
Purchase of Son's first car We saw the vehicle on the Dealer's website and my son chatted with the staff online and set up appt to see vehicle. Paul was very straightforward wit We saw the vehicle on the Dealer's website and my son chatted with the staff online and set up appt to see vehicle. Paul was very straightforward with us and it was exactly what we were looking for in a first car. We test drove and purchased the car in under an hour. Great overall experience. More
by nobellp
March 17, 2014
I bought a vehicle from fordland a 14 months ago. The engine broke and I wanted to see if they would help me out, not expecting much. After my first experience there was horrible, I was hesitant to go th engine broke and I wanted to see if they would help me out, not expecting much. After my first experience there was horrible, I was hesitant to go there again. Sal was my salesmen this time around I told him my situation and he was very helpful. He was able to get me into something comparable at a decent price in my mind. In the end it was a complete 180 from the first buying experience. In the end I was happy leavin the dealership with the vehicle and payments. More
by PatLaurich
March 12, 2014
I went into the dealership looking to trade my vehicle in and purchase a pre-owned vehicle. Salvador was very knowledgeable and professional from the start. The dealership was military friendly and very fami and purchase a pre-owned vehicle. Salvador was very knowledgeable and professional from the start. The dealership was military friendly and very familiar with USAA which expedited the buying process and made me feel at ease. I will recommend this dealership as well as Salvador to all my friends and family! More
by BonQuiQui
March 03, 2014
Horrible service. Advised me to use 3x's the amount of anti-gel formula in my new 2010 ford F250. Horrible service and no concern for my privlems of anti-gel formula in my new 2010 ford F250. Horrible service and no concern for my privlems More
by Delta dog
Employees Worked With
Mario, Mario Vettraino
February 16, 2014
Came in under some stress needing a car asap. Went to a few other dealerships before Fordland and got the usual run around. Sal did a great job getting the exact kind of car I wanted in the price range I w few other dealerships before Fordland and got the usual run around. Sal did a great job getting the exact kind of car I wanted in the price range I was looking for. He was easy to work with and easy to talk to. I never felt any kind of salesman pressure from him during the entire purchase of the car. Would def recommend anyone looking for a car to go and talk to Sal. More
by Squish
February 05, 2014
Karri was great again!! Sold me my Explorer in 2012, and now this Jeep in 2014! Best saleswoman out there! Very understanding and did everything I asked. now this Jeep in 2014! Best saleswoman out there! Very understanding and did everything I asked. More
by DevinT
Employees Worked With
Karri Smith, Karri Smith
January 14, 2014
I went to the Costco.com site to see what Ford dealer they would recommend. I trust their judgment. I needed an excellent price on a used vehicle that would fit my budget. I went to two other Ford dea they would recommend. I trust their judgment. I needed an excellent price on a used vehicle that would fit my budget. I went to two other Ford dealerships in northern CO. and got the run-around. I told them what I needed and they didn't have me come to the dealership until they knew they had something that would work. VERY nice for them to not run me through the typical, "come in and see if we have something you like and we'll talk price later" crap. They put my needs FIRST. I am very appreciative to Tammy and Mike for making it work. I love my "new" 2012 Escape. I will come back to these fine people. More
by suzanneashley
Employees Worked With
Tammy Cousar, Mike Cross
July 07, 2013
My wife and I visited Lakewood Fordland 0n 7/6/13 to look at a 2013 Escape. We were met at the front door by a sales associate names Justin Armstrong. He was friendly and energetic. That will be the end of t at a 2013 Escape. We were met at the front door by a sales associate names Justin Armstrong. He was friendly and energetic. That will be the end of the positive things stated in this review. We explained that we wanted to take one for a test drive. After taking some of our information, Justin disappeared for about 15 mins to grab the keys. Once we returned, we went out to the lot and he discovered that the keys grabbed were not for any of the cars on the lot. 15 mins later we finally got the keys for the vehicle we were going to test drive. Not a very good use of time. We were test driving a 2013 SEL model with s 2.0L engine. When we asked the difference between the SEL and Titanium package, his answer was "Well, umm, just alot of different things, mostly technology". We asked for an example and all he was able to offer was that more voice commands were available. Very descriptive. When we asked about pricing (with available rebates) and the availability of colors, he involved his sales manager Shawn. 15-20 mins later Justin came back with the pricing on a 1.6L SEL, not the 2.0L we were looking for He went back to Shawn again and this time was a little quicker to get the pricing, but priced a Titanium, not an SEL. The sales department seemed to be very confused about what we were asking for. We asked for the MSRP plus the available rebates. Shawn did not price using the rebates, just the MSRP. At this point I was upset at myself for wasting my own time. When I asked again, what is available on the Titanium package that is not on the SEL, Justin replied "Um, well, lets see here... I think there might be a moon roof". This is when we left feeling that we 1) Wasted our time 2) Had no more information that we came in the door with Others likely will have a different experience, but this one was bad enough to cross them off my list forever for a new car purchase. More
by malcorn
Employees Worked With
Justin Armstrong
June 27, 2013
My curious nature has been known to bring even the most patient of men to their knees. Sal not only spent the greater part of a day working out a deal, teaching me about the complexities of the Fusion Hyb patient of men to their knees. Sal not only spent the greater part of a day working out a deal, teaching me about the complexities of the Fusion Hybrid I bought, he made it a point to get to know me and anticipated a lot of the many many questions I had. He has continued with the same level of commitment and diligence in customer service after the sale. Sal is a stellar personable ambassador for a dealership that's a cut above the rest. (sorry about the 600 question quiz on sale day, Sal...you did pass...got an "A+"). More
by PhilRupp
Employees Worked With
Terry Duncan, RJ Eastman
