Larry H. Miller Ford Lakewood

Service Center Ryan Doerr in the Service Department was very thurough and friendly!! Great service! I would recommend them entirely to anyone needing services done t Ryan Doerr in the Service Department was very thurough and friendly!! Great service! I would recommend them entirely to anyone needing services done to their vehicle. More

Completely disorganized service dept I left this dealership confused and amazed at their incompetence. I scheduled service online for Recall work on a 2015 Transit Connect. I arrived I left this dealership confused and amazed at their incompetence. I scheduled service online for Recall work on a 2015 Transit Connect. I arrived on time and told them they could change the oil as well - if they had time. Four hours later, they called to tell me the oil change had been completed, but they didn't have time to do the Recall work. They asked if I would return at 730 am the next day to do the 2 hours of Recall work. I told them I would and arrived 10 mins early. I waited for 2.5 hours at the dealership before asking the service representative for a status update. He informed me that they hadn't started any work and were doing work on other cars instead. I told him I couldn't continue to wait and would need a loaner car. He said he would be right back with an answer. 20 mins later, I went to look for him, and he was in the back service area - he saw me and just turned his back and walked away. Then, I found the Manager of the Service Dept and told him I needed a loaner because they hadn't started working on the car I'd brought in 3 hrs ago. He told me there wasn't anything he could do because they were out of cars. At that point, I asked for the keys to my cars so I could leave. Its embarrassing that a huge company like Larry Miller would have such a poorly run service center. Be better. More

Larry’s Truck They were Very busy But took care of my needs Asap Everything was handled as requested They were very concerned about how long it was taking But y They were Very busy But took care of my needs Asap Everything was handled as requested They were very concerned about how long it was taking But your waiting area was a great place to conduct other business as needed More

Ford Edge purchase We had a great new car purchase at Larry H Miller Ford. Our sales representative Robert Fiorentino was the best. I would be happy to buy a car from h We had a great new car purchase at Larry H Miller Ford. Our sales representative Robert Fiorentino was the best. I would be happy to buy a car from him again. More

Always good service and a special deal for being a regular c Great service. My service guy in back is GOOD. PLUS Brandon that I talk with always explains what is going on and helps me understand the services Great service. My service guy in back is GOOD. PLUS Brandon that I talk with always explains what is going on and helps me understand the services needed. He gets me a deal to go along with the service required to help ease the cost associated with the service. More

Car Wouldn't start after a Maintenance Appointment I had prepaid and signed up for the maintenance oil changes, etc. for my 2013 Ford Explorer, which included tire rotation. On one of my appointments, I had prepaid and signed up for the maintenance oil changes, etc. for my 2013 Ford Explorer, which included tire rotation. On one of my appointments, they charged me for tire rotation. On my last visit, because I won't be going back, they supposedly changed my oil, did the 12 point (or whatever) inspection etc. on my vehicle. However, on the very next day my car wouldn't start because my battery cables were so corroded that it wouldn't charge the battery. If in fact LHM did my oil change and 12 point inspection, they would have noticed it, I would hope they would have made me aware. I hope things have changed at LHM so others don't pay for services not rendered. More

Staff was courteous and very helpful. Salesman knew the vehicle I was interested in very well. It made making choices between various options much easier. Larry Miller Ford made me comfort Salesman knew the vehicle I was interested in very well. It made making choices between various options much easier. Larry Miller Ford made me comfortable while waiting on financial matters. More

Great experience with all the personnel we encounted. Very professional and well trained staff. It was an enjoyable experience with a patient , personable sales person. We would deal with you again and re Very professional and well trained staff. It was an enjoyable experience with a patient , personable sales person. We would deal with you again and recommend your dealership to friends More

Great service advisor this visit The Service advisor this trip, Chase Jacobson was great. My recent past visits have not been so good. I don’t know why a simple oil change takes tw The Service advisor this trip, Chase Jacobson was great. My recent past visits have not been so good. I don’t know why a simple oil change takes two hours when you have an appointment, especially when you go through the express service“ check in. This particular visit I was waiting for a shuttle for 40 minutes when promised 10 minutes. Previous visit the service manager was going to order a trim piece for me, it took over a month and three phone calls to finally get it . That same visit I suggested to the service advisor that my intermittent wipers aren’t working correctly, he simply splashed a lot of water on the window and said they’re working fine, they are not working fine, they have never worked. More

Happy customer I usually wait about 2hours for an oil change, at other Ford dealerships. But when I came to LHM. I was happy to find out that it was a little cheaper I usually wait about 2hours for an oil change, at other Ford dealerships. But when I came to LHM. I was happy to find out that it was a little cheaper and my vehicle was done in less time. So thank you!! More