Larry H. Miller Ford Lakewood

2.5 hr oil change I do not understand why oil changes take so long here. Usually I wait 1+ hours - yesterday’s wait was 2.5 hours. Seriously!!! I may take my business e I do not understand why oil changes take so long here. Usually I wait 1+ hours - yesterday’s wait was 2.5 hours. Seriously!!! I may take my business elsewhere if oil change times do not improve. More

An Emergency Oil Change My service today (11/13/18) was excellent. I needed an emergency oil change and the Service Dept. was very accommodating to my need and could fit me My service today (11/13/18) was excellent. I needed an emergency oil change and the Service Dept. was very accommodating to my need and could fit me in. I think they went out of their way to help me out and even gave me a shuttle ride to my destination. I felt so relieved when I left the Service Dept. that my car was now in excellent condition. They even included a car wash. I highly recommend them for all your car needs. More

Service Polite Knowledgable. Kept me informed of what was being done and why. Scheduled next service to accommodate my schedule.I felt well taken care of Polite Knowledgable. Kept me informed of what was being done and why. Scheduled next service to accommodate my schedule.I felt well taken care of More

Always great service I visit this dealership frequently as I have a large fleet of cars for a car service company. They are always very efficient and hassle-free about mak I visit this dealership frequently as I have a large fleet of cars for a car service company. They are always very efficient and hassle-free about making sure I can get my parts in a timely manner, as well as easy to work with and quick when I need servicing done on my vehicles. Brandon has helped me numerous times and he is wonderful. I would highly recommend this dealership. More

Service Ecperience Excellent service experience! Called, made appointment. Day of appointment, arrived at Service Center, they confirmed info and took the car. In/out Excellent service experience! Called, made appointment. Day of appointment, arrived at Service Center, they confirmed info and took the car. In/out 5 mins. Jolene called few hours later to provide information, then called again within the hour that the car was ready for pickup. The pickup was just as easy as the drop off. More

10 stars! Exceptional customer service! Love this place, have been a customer for almost 3 years now. I always get in right away and my truck is well taken care of. The service area is great Love this place, have been a customer for almost 3 years now. I always get in right away and my truck is well taken care of. The service area is great ! More

Gets the job done right We’ve been using Lakewood Ford for over ten years from buying to servicing. It’s been a good experience every time. They get the job done and in a tim We’ve been using Lakewood Ford for over ten years from buying to servicing. It’s been a good experience every time. They get the job done and in a timely manner. Highly recommend. More

Service Experience Made appointment on line for the 10K service. Alex was my service advisor. I have the Premium Maintenance Plan on my F250 TD. Alex told me that DEF Made appointment on line for the 10K service. Alex was my service advisor. I have the Premium Maintenance Plan on my F250 TD. Alex told me that DEF was not part of the plan so he couldn't top it off at no charge. I declined to have them do that. Later that day I contacted my selling dealer who advised me that, yes, the plan does indeed cover DEF. I also checked the "vehicle check-up" sheet that I was given at the conclusion of my 10K service. It gave the tire pressures as 60 front and 65 rear. None of the 4 tires had the specified air pressure. I tried to contact Alex 3 times over the next 24 hours. Each time, my call supposedly went to his voice mail. However, every time, my call was terminated with the message "if you'd like to make a call, please hang up and call again." No voice mail. I left a message for the Service Director to give me a call. I did get a call back and spoke with Oz, another Service Advisor. He did confirm that DEF is indeed covered and I made an appointment to have that done. I also mentioned that the tire pressures were all incorrect. I arrived at 8:40 AM, was introduced to Oz who said "I'll have this done in 15 minutes." I said, "great, I'll be in the lounge having a cup of coffee." 45 minutes later I walked into the service department, asking to see Oz. Oz appeared after a few minutes and said "Oh, are you still here?" End of story. More

Service person Steve Eiter was very professional and courteous! He accepted my walk in and promptly transcribed my information as well as arranging a ride fo person Steve Eiter was very professional and courteous! He accepted my walk in and promptly transcribed my information as well as arranging a ride for me back to my home as my vehicle was being serviced! More

oil change This dealership always is so friendly James waited on me today and he very pricise on all the steps and proper way to do things ,He has waited on me This dealership always is so friendly James waited on me today and he very pricise on all the steps and proper way to do things ,He has waited on me before and was the same way very friendly and knows his job! More