Larry H. Miller Ford Lakewood

Terrible Service Don't come here for servicing your Ford. I'm sure the technicians are very talented themselves but their customer service team is under-staffed or und Don't come here for servicing your Ford. I'm sure the technicians are very talented themselves but their customer service team is under-staffed or under-trained or isn't provided what they need to give a positive experience. More

Good Job Joleen did a great job getting my 2016 F150 into service, then called me during the day for an update, while not what I wanted to hear - had to order Joleen did a great job getting my 2016 F150 into service, then called me during the day for an update, while not what I wanted to hear - had to order a part, she did have my truck up and running for me. When I brought it back to complete the repairs, we were in and out in about 3 hours. I just appreciated that she made follow up calls and got my truck in quickly and fixed. More

Still haven’t repaired my F150 Platium I bought my truck in 2016 from this dealership. I paid 67000,00 for my truck. The first time I took it to Larry Miller I drove into the service depart I bought my truck in 2016 from this dealership. I paid 67000,00 for my truck. The first time I took it to Larry Miller I drove into the service department & no one even acknowledged my presence! There were at least 6 guys standing on the service drive looking at their computers. I went up to one & asked if he could help me, his reply was do you have an appointment? I told him that my new truck had a broken seat lever & would like him to order parts! He told me we don’t do that you’ll have to drop it off for service! I then made an appointment for “ service”. When I pick up my truck from “ service” my sheet said I had to bring it back because they had to order parts. I also had a deatail done in my truck, it has a shell on the back. Detail did not vacuum the back of the carpeted truck! When I returned home I discovered that they had taken my sun shade, snow brush & who know what else out of my truck & lost it! I now have 28000 miles on my truck & the radio head or controller has a mind of it own. I’m driving down the street & the back up camera will come on or my phone won’t connect to the dash system or hangs up when it wants to. I have taken it to your service department two different times of this problem & told that there is nothing wrong with it. I made contact with Justin the Service manager, he told me to run it back up here when it quits working so we can get a code! Number 1 I don’t have the time nor does it stay in the mode its in long enough to get to the dealer to get a code. I can go out in the middle of the night & my ford emblem is lite in the radio. No key, just a mind of it own.It goes black, won’t change stations, no navigation! I have taken several videos of this happening in my truck but Justin told me this does no good, Ford won’t just pay for a new one!Joleen my service advisor was also not very helpful when explaining my problem of my truck, that it won’t connect, she took my phone & said “funny it connects for me.” I am a native of Denver Colorado & have worked for three major car dealerships for about 30 years, so I am not new to this type of business or how to treat a customer! There is NO customer service here anymore! I not nuts & I do know what I’m talking about! I have left messages with the GM,& have not heard back on this matter. At this point I would tell you STAY AWAY! More

Happy customer All the staff I interacted with were welcoming and knowledgeable. My questions were anwsered and I left confident with the work done on our car. Great All the staff I interacted with were welcoming and knowledgeable. My questions were anwsered and I left confident with the work done on our car. Great communication! More

Excellent Sales and Service Bought my 2018 F 150 there in Feb and had great sales support by primary sales person as well as whole sales and finance teams. They got me the truck Bought my 2018 F 150 there in Feb and had great sales support by primary sales person as well as whole sales and finance teams. They got me the truck I wanted and worked with me a ton to get the price I was willing to pay. As for service, just had my first oil change (yes..Ford says only every 10,000 miles!) and they were great again. Had the windshield replaced while there also as a chip turned into a large crack in the cold. They had an onsite person who did this and was able to save me $$$! Very happy with this place. More

Excellent Service for Maintenance Had an oil change and transmission service at Larry Miller. Darrell was awesome and not just for me. While I was there, another woman was having her Had an oil change and transmission service at Larry Miller. Darrell was awesome and not just for me. While I was there, another woman was having her vehicle serviced. She got a call that her son was sick and she needed to go quickly. Darrell worked with the technician servicing her vehicle to get her out of there quickly and on her way to her son. It was amazing. I was impressed with the service and level of care. Darrell, you rock. Beth More

Very smooth service experience I got the day of my appointment wrong and the service dept was able to squeeze me in anyway. The service was done well and quickly. Jake was fantast I got the day of my appointment wrong and the service dept was able to squeeze me in anyway. The service was done well and quickly. Jake was fantastic! More

2.5 hr oil change I do not understand why oil changes take so long here. Usually I wait 1+ hours - yesterday’s wait was 2.5 hours. Seriously!!! I may take my business e I do not understand why oil changes take so long here. Usually I wait 1+ hours - yesterday’s wait was 2.5 hours. Seriously!!! I may take my business elsewhere if oil change times do not improve. More

An Emergency Oil Change My service today (11/13/18) was excellent. I needed an emergency oil change and the Service Dept. was very accommodating to my need and could fit me My service today (11/13/18) was excellent. I needed an emergency oil change and the Service Dept. was very accommodating to my need and could fit me in. I think they went out of their way to help me out and even gave me a shuttle ride to my destination. I felt so relieved when I left the Service Dept. that my car was now in excellent condition. They even included a car wash. I highly recommend them for all your car needs. More

Service Polite Knowledgable. Kept me informed of what was being done and why. Scheduled next service to accommodate my schedule.I felt well taken care of Polite Knowledgable. Kept me informed of what was being done and why. Scheduled next service to accommodate my schedule.I felt well taken care of More