Larry H. Miller Ford Lakewood

Accurate service provided Took in for basic maintenance. Suspected bad battery, confirmed and replaced. They spotted oil leak at one of turbos, but didn't/couldn't diagnose at Took in for basic maintenance. Suspected bad battery, confirmed and replaced. They spotted oil leak at one of turbos, but didn't/couldn't diagnose at time of express service. More

Maintenance done promptly and attentive Customer Service. Drove right in on a holiday with practically no waiting in line. The transmission flush was done in the time estimated. Jake kept me advised of the pr Drove right in on a holiday with practically no waiting in line. The transmission flush was done in the time estimated. Jake kept me advised of the progress, and I really appreciated that. Thank you Ford and thank you Jake! I'll be back for more of the 60,000 mile service. More

Excellent maintenance I have used the yearly maintenance package and am always impressed by the quality of service and the professionalism and courteousness of the staff. S I have used the yearly maintenance package and am always impressed by the quality of service and the professionalism and courteousness of the staff. Scheduling and timeliness were great. More

Worked with me to get Ford to cover courtesy car My 2018 F150 developed an oil leak off the front engine oil cover with only 5400 miles on it. It took it to the service department to get this fixed. My 2018 F150 developed an oil leak off the front engine oil cover with only 5400 miles on it. It took it to the service department to get this fixed. It was estimated to take 3 full days. I asked about a courtesy car to drive during the repair. Since my truck was still under warranty, the service advisor worked with me and got me a rental car which is not something they have to do. Ford covered the car rental during the repair and got my truck back to me in 3 days. More

prompt friendly Called made appointment, staff was friendly and aware and ready when arrived. explained every thing they were going to do. set me up with shuttle back Called made appointment, staff was friendly and aware and ready when arrived. explained every thing they were going to do. set me up with shuttle back to residence, called when done and offered to shuttle back. explained everything they done and when next service should be done. They did excellent More

1st experience Jordan and Nick are the best I felt like family, they were thorough, I would highly recommend this dealership to anyone looking for new or used vehicl Jordan and Nick are the best I felt like family, they were thorough, I would highly recommend this dealership to anyone looking for new or used vehicle More

Ryan was my service agent. he failed to arrange shuttle se Ryan Door was my service agent. I took the car in December 6th, 2018, for a recall on the bushings and requested an alignment. He failed to arrange sh Ryan Door was my service agent. I took the car in December 6th, 2018, for a recall on the bushings and requested an alignment. He failed to arrange shuttle service for us in order for us to pick up the car, as he said he would. When we called back since no one had reached out in over an hour, they had closed and we were stranded. I called the next day and he did not have the decency to call back. I left messages on the voicemail and no one reached out to me. We were completely ignored despite being customers for yeas with two cars. I think the focus at Fordland is only to have positive reviews and care for happy customers and ignore unhappy ones. This is not professional. We learn by our mistakes, and Ryan and his team made a mistake. Customer service is not their focus. More

excelent They were very busy and explained the time upfront and offered a shuttle ride to help me get to were I needed to go and pick me up afterword They were very busy and explained the time upfront and offered a shuttle ride to help me get to were I needed to go and pick me up afterword More

Terrible Service Don't come here for servicing your Ford. I'm sure the technicians are very talented themselves but their customer service team is under-staffed or und Don't come here for servicing your Ford. I'm sure the technicians are very talented themselves but their customer service team is under-staffed or under-trained or isn't provided what they need to give a positive experience. More

Good Job Joleen did a great job getting my 2016 F150 into service, then called me during the day for an update, while not what I wanted to hear - had to order Joleen did a great job getting my 2016 F150 into service, then called me during the day for an update, while not what I wanted to hear - had to order a part, she did have my truck up and running for me. When I brought it back to complete the repairs, we were in and out in about 3 hours. I just appreciated that she made follow up calls and got my truck in quickly and fixed. More