Larry H. Miller Ford Lakewood

Thank you guys at ford house! I am very thankful for for your help!! Thanks!! I am very thankful for for your help!! Thanks!! More

Excellent Experience with Mike Cross. Mike personally delivered the truck to my Business, it was great. Mike personally delivered the truck to my Business, it was great. More

We bought a car from Hannah a few months ago. She was knowledgeable, friendly and made the parts of the process she had control over go very smoothly. I would recommend using her as your salesper She was knowledgeable, friendly and made the parts of the process she had control over go very smoothly. I would recommend using her as your salesperson for sure! More

Actually, I tried to find something distasteful and the truth is that I couldn’t. We could not have imagined better service. truth is that I couldn’t. We could not have imagined better service. More

Great experience Great experience Great experience Great experience Great experience Great experience Great experience Great experience Great experience Great experience experience Great experience Great experience Great experience Great experience Great experience Great experience More

Cheap sales tactics are instilled in the core of this dealership. I experienced bate and switch tactics, misleading sales pricing, and had the sales manager yell at me across the showroom floor. Everyth dealership. I experienced bate and switch tactics, misleading sales pricing, and had the sales manager yell at me across the showroom floor. Everything is great and seems like a good experience until you question their tactics. I refused to sign a form that said my $20,000 deposit was non-refundable while I grabbed dinner. This was after they pulled my credit, been assigned a dealer sales number, and had been approved. The dealership said they could finish the deal before I had to leave for a pre-planned dinner but they could not pull it off. Because I refused to sign the non-refundable document the sales manager became irate, gave me my $20,000 check back, and yelled at me across the showroom floor that he would not hold the truck for me for 1 1/2 hours while I was at dinner. His yelling and distrust for me was embarrassing and made me question why I was spending $70,000 at this dealership. In addition, they were treating me like I was a scam artist because I legally changed my last name due to a marriage/divorce. I gave them a copy of the notarized court document and they still demanded to see more documents. The sales manager even approached me and asked me if I am a scam artist. I took my check to another dealership (Sill-TerHar Motors) and received a much better deal. I bought a truck with more features for the same price and at a 5% lower finance rate. Sill-TerHar treated me with respect and did not require me to show court documents, nor did they accuse me of being a scam artist. I contacted Larry H. Miller and asked for the general manager because I wanted to discuss my experience. I wanted to give them the opportunity to own their mistake and provide an apology. Mostly, I want future customers to have a better experience. My plan was to accept an apology and move on with my life. The dealership will not give me the time of day to work out this disagreement. Your money will be better spent somewhere else. A place where the company policy is to treat people how they want to be personally treated. Larry H. Miller seems to rely on scams and cheap sales tactics to gain sales More

Chad in parts saved the day for sure! Thank you for holding a part and not allowing me to buy it (you know what I'm talking about). The service department got me in right away after Chad Thank you for holding a part and not allowing me to buy it (you know what I'm talking about). The service department got me in right away after Chad spoke with them. very quick and accurate service! Thanks Again Josh Elkins More

Very very bad comunicación and didn’t want me it would take that long. Could get a hold of anybody when so called to get an update. take that long. Could get a hold of anybody when so called to get an update. More

Very nice experience. Conor was very knowledgeable and helpful. He helped me build the truck I wanted and needed. Conor was very knowledgeable and helpful. He helped me build the truck I wanted and needed. More