Larry H. Miller Ford Lakewood

My salesman Ron Bouchard was a pleasure to work with. No BS Larry Miller made buying this truck a breez. My salesman Ron acted as a professional and was very knowledgeable of his products and the purchasing pro Larry Miller made buying this truck a breez. My salesman Ron acted as a professional and was very knowledgeable of his products and the purchasing process. I’ve been shopping for a few weeks, and finally decided to pull the trigger. Ron Bouchard has all my future business and I highly recommend you give him a call. More

It took way to long to get my vehicle fixed My car was there for over 8 days to fix an oil leak. The technician working on it decided to leave the company which I wasn’t told until day day 8 and My car was there for over 8 days to fix an oil leak. The technician working on it decided to leave the company which I wasn’t told until day day 8 and for some reason no one else could fix my car so it sat there for days until they could get another tech to finish it. I just kept getting excuses why my car wasn’t done. My other car that had the same exact problem was fixed in 3 days somehow their staffing was my fault and I was only given a small discount for my troubles. The discount didn’t even come close to the amount of time I was without my vehicle again because of no fault of my own. My service advisor tried to keep me up to date but the last 4 days he didn’t even return my calls. He would only text me so he didn’t have to talk to me. The cost ended up being more than I was originally told and I wasn’t given the invoices of the work that was done. Very bad customer service. It never should have taken that long. More

Awesome experience I normally don’t enjoy buying a car, but the Larry H Miller experience was totally different.Robert Fioentino and Michael Cross were professional, pat I normally don’t enjoy buying a car, but the Larry H Miller experience was totally different.Robert Fioentino and Michael Cross were professional, patient with my questions and able to find the perfect car for us. Thank You. We would gladly recommend this experience to family and friends. More

New purchase Great friendly service, everything as stated and/or advertised. Jon was a great sales person and the rest of the staff involved in my purchase were fr Great friendly service, everything as stated and/or advertised. Jon was a great sales person and the rest of the staff involved in my purchase were friendly and helpful. More

Still NOT Fixed Made an appoint and was told to arrive at 7:30 am on a Friday. When arrived was told it would take several days before they could look over my truck. Made an appoint and was told to arrive at 7:30 am on a Friday. When arrived was told it would take several days before they could look over my truck. (What is the point in having an appointment?) Brought my truck in to have the transmission and brakes inspected. Of course they were unable to replicate the slipping of the transmission going up I-70. As for the brakes, they told me the pedal vibration was caused by the rear brakes and they should be replaced. After 500 plus dollars and FIVE days in the shop, they returned the vehicle with new rear brakes. The brake pedal STILL vibrates-not sure if they even worked on the truck. What a waste of time and money. Haven't had the time to complain about the problem not being fixed. More

I’m a believer again My service experience at Larry Miller Ford this time was excellent. My last two service experiences were not and I was thinking about getting my truck My service experience at Larry Miller Ford this time was excellent. My last two service experiences were not and I was thinking about getting my truck serviced elsewhere. My service manager this time was James Mahoney and I couldn’t have been happier with him. He was courteous and professional and gave me a detailed explanation of the service performed on my truck and what I needed to have done next time. Also, my wait time this time was minimal, which hadn’t been my experience my last two times. I’m a believer again in the service department at Larry Miller Ford. More

Great Customer Service I dealt with Oz in the customer service department and he was incredible. He made sure to stay in contact with me at all times so that I knew exactly I dealt with Oz in the customer service department and he was incredible. He made sure to stay in contact with me at all times so that I knew exactly what repairs were needed and when they would be completed. The work done was fantastic and my overall experience was 10 out of 10. More

The service department is terrible I custom-ordered a new Expedition and chose LHM based on their Costco recommendation. The sales process was fine and liked working with Rob. However, I custom-ordered a new Expedition and chose LHM based on their Costco recommendation. The sales process was fine and liked working with Rob. However, the service department leaves a lot to be desired. The first time I went to have the protective thing on the front fixed (there were a lot of air bubbles) was fine, but every visit since then has been a complete disaster. The folks that work in the service department really don't care, their computers are sometimes down which means they can't even work on your vehicle, and they don't call back when they say they will. I tried escalating with the service manager and never heard back from that guy. Overall, I would avoid LHM Ford in Lakewood, maybe not for purchasing a vehicle but definitely for servicing it. But at that point, if you're buying a new Ford, you probably want it serviced where you purchased it, so choose a different dealer. More

Oil change and tire change from winter to summer. Dealership changed out winter tires for summer and changed oil. Also quoted me price for new tires. Time estimate and work accomplished successfully. Dealership changed out winter tires for summer and changed oil. Also quoted me price for new tires. Time estimate and work accomplished successfully. Darrell did a great job. More

Fabulous The service department couldn’t be better. I will bring my car here and nowhere else for as long as I own it. The staff is friendly and helpful! The service department couldn’t be better. I will bring my car here and nowhere else for as long as I own it. The staff is friendly and helpful! More