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Larry H. Miller Ford Lakewood

Lakewood, CO

3.7
1,004 Reviews

11595 W. 6th Avenue

Lakewood, CO

80215

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Showing 1,004 reviews

October 03, 2024

cheated a senior citizen by claiming car had air conditioning when it did not , pathetic but like most dealerships More

by juror1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Damien Calderon
Nov 12, 2024 -

Larry H. Miller Ford Lakewood responded

I’m really sorry to hear about your experience and can understand how frustrating it must have been to feel misled. We take these types of concerns seriously, and it's important to us that all our customers, including seniors, feel respected and confident in their purchase decisions. I’d love the opportunity to learn more about what happened and see if we can resolve this situation. If you haven’t already spoken with someone about this, please feel free to reach out directly—I’d be happy to assist further! - Tim Brand, General Manager, (678) 414-9041

September 26, 2024

Really good dealer. Everything was well explained and laid out clearly. Nathalia was awesome and made the whole process super smooth! More

by Nickbraun555
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathalia
September 07, 2024

They had no idea where my car was when it was supposed to be picked up for service. It took the entire day, but no one knew where my car was and it was never actually fixed. I thought this might be a one-off More

by worlds.milkier-0w
Recommend Dealer
No
Employees Worked With
Do not know names. No one would return my call
Sep 11, 2024 -

Larry H. Miller Ford Lakewood responded

I apologize for the inconvenience and the lack of communication during your service visit. It’s unacceptable that we were unable to provide you with clear information about your vehicle’s status, and I completely understand your frustration. If we have not spoken directly by now, please reach out at your earliest convenience, and I'll ensure this issue is addressed properly. I look forward to resolving this for you. - Tim Brand, General Manager, (678) 414-9041

August 28, 2024

When we first came in, thinking it was 9:00 pm closing, Nathalia didn’t tell us they were closing. We felt bad keeping her longer at work. But we test drove the car we were intended to lease. She was full More

by byufan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan, Tori Carroll, Tim Brand
August 21, 2024

I had a good experience at Larry H. Miller Ford Lakewood, CO. Nathalia Arciniegas was very helpful and answered all of my questions. We spent a good amount of time taking a look at seve More

by Tommyh
Recommend Dealer
Yes
Employees Worked With
Nathalia Arciniegas
July 19, 2024

Thank goodness I came here! I’m so so happy with my experience. I’m so scared to buy new cars (last one was bought in 2008) because when I leave I always feel ripped off and bu More

by Lelee9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris prange
June 13, 2024

We called on a 2022 Shelby GT500 that was listed at Larry H Miller Ford Lakewood Colorado. We had a deal in place and they sent the buyers order to me to send to my credit union as we are already approved f More

by luckydonald
Recommend Dealer
No
Employees Worked With
Hannah Hulbert
Jun 21, 2024 -

Larry H. Miller Ford Lakewood responded

I understand your frustration and disappointment with the situation regarding the Shelby GT500. It’s troubling to hear about the miscommunication and the resulting outcome. We aim to honor all agreements and provide clear updates throughout the purchasing process. If we have not discussed this personally by the time you find this response, please feel free to reach out to me directly. I look forward to discussing this further and finding a way to resolve the issue to your satisfaction. - Tim Brand, General Manager, (678) 414-9041

June 11, 2024

Larry H. Miller Ford refuses to honor our warranty. They have given us the run around for months. Keep our car for days without even looking at it. And worst More

by the_ghoul
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Rios
Jun 13, 2024 -

Larry H. Miller Ford Lakewood responded

I'm deeply sorry to hear about your experience and understand your frustration regarding the warranty and service delays. This is not the level of service we strive to provide. If we have not yet discussed this directly, please feel free to reach out to me so we can address your concerns promptly and find a satisfactory resolution. Thank you for your patience and for bringing this to my attention. - Tim Brand, General Manager, (678) 414-9041

June 01, 2024

Great customer service. Matt was helpful and made the experience positive. Once we selected the car we wanted and agreed to the deal, the paperwork took another couple of ho More

by MSM
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Matt Sullivan, Larry - used car manager
May 29, 2024

Matt, Paul, and Austin were great throughout the whole transaction. I drove from Junction with my trade and they honored what I wanted for my trade. I love my new Raptor. More

by tjc8403
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Sullivan