Larry H. Miller Ford Draper

My typical experience(for oil change) has been thta I'm told 30-45 minutes and usually took about 1.5 hours. Vehical would be pulled out front and I wait 5-10 minutes to sign out and leave. I did not feel told 30-45 minutes and usually took about 1.5 hours. Vehical would be pulled out front and I wait 5-10 minutes to sign out and leave. I did not feel like there was much concern of my being there waiting for my vehical. This time the lady in the drive got my information and said it would be 45 mninuts and she would let me know when it was ready. As she stated it was 45 minutes and personaly came to get me and tell me the vehical was ready. I felt like this was a huge improvement over customer service. I want to purchase a Mirror with the outside temp built into it however I have come in twice and called once and have yet to get a response from the accessories department. I left a message a couple months ago with no response (rex) then stopped in, Rex was busy when I was down there left a business card with the information on it and still no call. I was there monday and personally talked to I think len or lance? at the accessories desk he took my information and said he would call me with a price, still no call? AFter no call I finaly went to Henry Day Ford and recieved prompt perfessional service. I have not yet ordered the mirror as you are much closer and convenient to me, but looks like I may be forced to go elseware. Thanks for your time More

Over the last 3 years, LHM Ford and especially Rob have made for great experience with my first diesel truck. The service has been great and Rob has taken care of each and every need I've had. made for great experience with my first diesel truck. The service has been great and Rob has taken care of each and every need I've had. More

A piece of interior trim popped off and I wasn't able to put it back on. I drove into the service bay and was met by a young woman (unfortunately I didn't get her name)who was very courteous and took the put it back on. I drove into the service bay and was met by a young woman (unfortunately I didn't get her name)who was very courteous and took the car in immediately to see what needed to be done. About 40 minutes later we were informed by a service technician that it was all taken care of and that he also found where a pieced of velcro under the dash had slipped and he took care of that also. I was very pleased with the results and the fact that my problem was fixed quickly and correctly. Thanks!! More

Rob has always given me good advice and steered me in the right direction when I ask him questions. He always lets me know when there is a special going on. He advises me when I will be needing some future right direction when I ask him questions. He always lets me know when there is a special going on. He advises me when I will be needing some future work. I have recommended others to you. Rob is knowledgeable and friendly. That is why I have been a customer for so many years. See you soon! --John Nicolaides More

I was given very special treatment by the sales person and service manager. Sorry but ive forgotten there names its been several months since I've had to talk to any of them. The service manager and stor and service manager. Sorry but ive forgotten there names its been several months since I've had to talk to any of them. The service manager and store manager both made sure that I was taken care of with an extra keyless entry key and a frame that holds the license plate on the front bumper of the car. It was very great service and being a person that only bought Chevrolets in the past I'm very impressed by this Edge. Robert Gillett More

I entered the dealership looking for a a salesperson to look out for a recent used small pickup since the one I owned was totaled in an accident. Leo was very patient and gathered a list of what I was loo look out for a recent used small pickup since the one I owned was totaled in an accident. Leo was very patient and gathered a list of what I was looking for and found he could put me in a new one for almost the same payments I was already making. The whole experience and time to close and sign all the papers was the shortest amount of time I have ever spent in purchasing a vehicle. More

I found Ryan Garlic (Finance Manager) to be very rude & unprofessional towards us as the paying customer. Ryan needs to work on his people skills. I called the dealership to complain against him, I hope & unprofessional towards us as the paying customer. Ryan needs to work on his people skills. I called the dealership to complain against him, I hope that this will help him in handling other customers. What I would really like is him to get fired so, He won't have the chance to help futher customers. More

Everyone was very helpful. J. R. went through all the features of the car and programed my phone into SYNC - he was very attentive to helping us understand all about the car. Page (don't remember his la features of the car and programed my phone into SYNC - he was very attentive to helping us understand all about the car. Page (don't remember his last name) was most helpful in getting us a demo car to drive and making sure that we were taken care of. Gary was very professional in handling the financial part of the deal and, like the others, made sure that we were comfortable with our understanding of the sale. Overall, it was a pleasant experience and I would do business with this dealership again without hesitation. More