Larry H. Miller Ford Draper

We appreciate the level of service that Jeff provides us. Jeff makes it nearly inconceiveable to consider another Ford dealership or another car manufaturer. Thanks for another vehicle. Jeff makes it nearly inconceiveable to consider another Ford dealership or another car manufaturer. Thanks for another vehicle. More

I had a cracked windshield on a 2 month old truck and through communicating with the service person and service manager the reason behind the crack was explained. Then the windshield was replaced the sam through communicating with the service person and service manager the reason behind the crack was explained. Then the windshield was replaced the same day. My expectations were not only met they were exceeded. More

Once again...every automotive experience has been great!! I worked with Keith at LaPoint Ford and because of their previous location it was convenient for me. Keith takes customer service for your company I worked with Keith at LaPoint Ford and because of their previous location it was convenient for me. Keith takes customer service for your company to the next level... Thanks again...David Sekino More

Wende was very professional and friendly. I just came in for an oil change and I was thinking it would cost more at a dealer than Jiffy Lube or someplace. But I was wrong. I got a great deal on 3 oil change for an oil change and I was thinking it would cost more at a dealer than Jiffy Lube or someplace. But I was wrong. I got a great deal on 3 oil changes, tire rotations and inspection without having to ask. More

I wish they would have washed my vehicle like I say others being washed. Also, I had to search for my truck after the service was done. The clerk just told me my truck was out front. Five minutes later others being washed. Also, I had to search for my truck after the service was done. The clerk just told me my truck was out front. Five minutes later I found it. They parked it behind a tow truck which blocked my view. More

In an emergency (the window was stuck down), I was worked in. Work was done repidly, efficiently. Other concerns I had were also taken care of. in. Work was done repidly, efficiently. Other concerns I had were also taken care of. More

Car delivered on time and work completed in very reasonable amount of time. Parts department very helpful with getting purchases added to service order. Ocerall a very pleasant experience. reasonable amount of time. Parts department very helpful with getting purchases added to service order. Ocerall a very pleasant experience. More

I have used your Dealership for many years, Rob Zimmerman has done a great job taking care of my needs.The service contract deal, which includes inspection & emmissions is a great deal. I have it on all my v has done a great job taking care of my needs.The service contract deal, which includes inspection & emmissions is a great deal. I have it on all my vehichles. When I come up for any repairs Rob always lets me know what the problem is and the price it would take to fix it before he starts so I have no surprise charges. I would reccomend you to any friend or family member and have done so many times over. Thanks Brent Colledge More

Wende was very helpful and friendly. I was very impressed with how thorough every one was. My truck was done in a very reasonable time. Wayne with how thorough every one was. My truck was done in a very reasonable time. Wayne More

On Friday 10-14-11 the first diagnosis of the vehicle was a bad water pump so it was replaced. I believe that to have been an incorrect diagnosis. The water pump was replaced, the original squeal the Explore a bad water pump so it was replaced. I believe that to have been an incorrect diagnosis. The water pump was replaced, the original squeal the Explorer was taken in for was still there after the vehicle ran for a couple minutes. On Monday morning 10-17-11 I took the vehicle was taken back in and the crank pulley was diagnosed (correct diagnosis), Keith worked with me and the pulley was replaced at N/C. Keith was very apologetic and concerned about me as the customer. He could see and feel my frustration. Because of the way the situation was handled I feel it was a win win situation. I will still keep bringing the vehicle back. Keith your service writer is a good team member for you to have on board. More