Larry H. Miller Ford Draper

Fantastic! Purchasing a vehicle from this dealership was seamless! Everything was taken care of in an ample amount of time. Definitely the place to go for a new Purchasing a vehicle from this dealership was seamless! Everything was taken care of in an ample amount of time. Definitely the place to go for a new Ford or Lincoln vehicle. More

Mr. Wade Stevens I wanted to wait to make the purchase. When i asked for time i felt pressured. I didnt really get to choose which car. Just cause i test drove this on I wanted to wait to make the purchase. When i asked for time i felt pressured. I didnt really get to choose which car. Just cause i test drove this one did nt know that meant that was the one i decided on. I would have liked to known if there was one and what the difference was with one with a hitch. Then also i asked about the edge but because it was used the new was a better deal the salesman thought, didnt let me think for myself. More

Great Customer Service The customer service I received was the best I have ever had from a car dealership. The truck I got was the same one I saw on the net. I will send any The customer service I received was the best I have ever had from a car dealership. The truck I got was the same one I saw on the net. I will send anyone that is looking for and a car down to see Wendy More

routine service work/ warranty issues 1. oil change (ok) 2.surges unger a load (poor) 3.water builds up behing passenger door hinge (poor) 4.vibration on passenger door post (poo 1. oil change (ok) 2.surges unger a load (poor) 3.water builds up behing passenger door hinge (poor) 4.vibration on passenger door post (poor) 5.air leak coming from passenger door area (poor) 6.Chrome falling off grill (poor) 7.warranty coming to a end please check over (poor) More

Very Satisfied!! Our experience was absolutely wonderful...our vehicle was serviced and the tech provided recommended services needed for our Safety. The vehicle was c Our experience was absolutely wonderful...our vehicle was serviced and the tech provided recommended services needed for our Safety. The vehicle was completed at the time promised and I can't tell you how nice it was to pick up a nice clean car. The vehicle had been washed. This is a service that is very much appreciated. Thank you to all that worked on our vehicle. More

This Dealer is awesome This Dealership is always great to work with. We have purchase our last 6 vehicles from them. Mark Heffner is a great person to deal with. He goes a This Dealership is always great to work with. We have purchase our last 6 vehicles from them. Mark Heffner is a great person to deal with. He goes above and beyond to make us feel that he has done everything that he can More

Amateur Hour I'm located out of the state of Utah so I was trying to purchase a used vehicle remotely. The vehicle, a 2010 Ford Escape Certified Pre-Owned, had som I'm located out of the state of Utah so I was trying to purchase a used vehicle remotely. The vehicle, a 2010 Ford Escape Certified Pre-Owned, had some minor body damage and I negotiated for repairs to be made before delivery of the vehicle and we came to a verbal agreement. But getting LHM Ford Sandy to actually document this was next to impossible, in fact they really didn't even want to send me a purchase contract. I insisted they send one, and it was fraught with errors, charging me for all kinds of things that would only be applicable to an in-state purchase in Utah. It also had no mention of our agreed-upon bodywork repairs. I requested corrections and to have another one sent. They never sent one. Their whole attitude was to trust them, everything would be taken care of and would be correct, the car would be repaired on Wednesday and then delivered to me in Idaho and all the paperwork would be brought with it and everything would be fine. Like a fool, I took, them at their word and trusted them. Well, the vehicle showed up and the repairs had not been not made. You could see evidence that someone had attempted a paintless dent repair but had abandoned the effort due to the paint starting to crack. The dents really weren't suitable for paintless dent repair at all anyway, they were well beyond that level. Nobody had bothered to contact me at all, they just abandoned the repair effort and delivered the car. Furthermore, the paperwork STILL wasn't correct, as they had not put my wife's name on any of it as I had requested. One document in the stack did make reference to the dent repairs as something they would provide, but the document had been filled out wrong and it said both they were responsible for it and that the vehicle was delivered as-is with nothing else owed (they were supposed to check one box or the other and they had checked both). So while the delivery guy was at my house, we called and talked with the dealership manager, Phil Pecoraro. We struck a deal that we they would take $200 off the price of the vehicle since they hadn't performed the repairs. The delivery guy marked up the aforementioned document indicating $200 would be taken off, and signed it. We paid with a certified check for the balance due less this $200 and thought that was the end of it. $200 was a very generous deal to make with them by the way, as the actual repairs are costing me much more. But I really just wanted to close the deal and go on with life and quit dealing with these clowns. Well, no such luck. A few weeks later I called to find out where my title was. I was then accused of shorting them $200 when I paid for the vehicle. Furthermore, when they did send the title, there was no plan at all to send it to me first, they were going to send it to my local DMV, removing my opportunity to fix their other mistake and put my wife's name on it. They claimed they had to do it that way, but that's not true, my local DMV tells me that's only necessary when there's a lien involved, which there isn't. I tried to get ahold of the general manager of the dealership a couple of times so that we could straighten this out, even left messages with both the salesman and the finance manager to have him call me, never heard from him. Far as I know, they're holding my title hostage because they're backing out of their agreement to take $200 off the price. I finally ran out of patience and filed a complaint with the Utah Motor Vehicle Enforcement Division, they oversee dealerships and their transactions on motor vehicles. There were a couple of other issues, too, for one thing there was no paperwork provided documenting the Certified Pre-Owned warranty was now in effect or registered to me. It's like they completely left that out. However, I made a call to Ford and they assured me they'd take care of it if I have any warranty issues, because the VIN is registered with them as being CPO. Also, a CPO vehicle supposedly undergoes a 172 point inspection, but after taking delivery I ran a vehicle health report using Sync, and it came back failing for an engine issue. But it's covered under warranty so I'll just get that taken care of by the local dealer. It just makes me wonder if the inspection was actually done. The whole mess is really the direct result of the dealership's lack of professionalism in terms of how they conducted the transaction. They shot from the hip, didn't want to put things in writing, didn't inform me when they decided not to meet their verbal promise, they failed to do even the purchase contract correctly or send me an updated copy ahead of time so I could check it, the whole thing was just amateur hour. And their internal communication about what's going on is as bad as their customer communication, as evidenced by the fact that the finance manager had no clue about the deal that was made on the dent repairs (either that or they're attempting fraud, the jury is still out). These are the exact kinds of problems that happen when dealerships take this lackadaisical approach to the whole transaction. Things need to be documented, checked, signed off, and everyone involved needs to be in the loop so they know what's going on and there are no surprises and no false accusations directed at customers or at the dealer either one. That's called professionalism, and this dealership is sorely lacking in that department, if my experience is any indication. More

Marc and Jeff were both helpful in all ares of my decision . This is my 3rd new vehicle that i have purchased from this dealership. I will recommend them to my friends and family. Gary Forakis decision . This is my 3rd new vehicle that i have purchased from this dealership. I will recommend them to my friends and family. Gary Forakis More

Great sales experience; no pressure; happy with followup calls; happy with financing at zero percent - very excited with new 5 year service plan - LOVE LOVE LOVE my car. Yvonne was exceptional in patien calls; happy with financing at zero percent - very excited with new 5 year service plan - LOVE LOVE LOVE my car. Yvonne was exceptional in patience and with asking the right questions to give me the car I wanted at the car payments I could afford. More

When I show up to the service department Rett always gets the technician that has experience with the type of problem, or vehicle model that I have to work on it. Rett has my car washed without me asking. the technician that has experience with the type of problem, or vehicle model that I have to work on it. Rett has my car washed without me asking. More