Larry H. Miller Ford Draper

Out of state sell fed up being put in the back burner My name is Marco Vazquez Im fed up & hate the experience basically because promises were not honored...All this was Promised and not kept. Free shippi My name is Marco Vazquez Im fed up & hate the experience basically because promises were not honored...All this was Promised and not kept. Free shipping, 4 good tires (1 was bald in spots had to replace& rest 40% need to replace real soon) if they would have just told me the truth could have asked for new tires, delivery date, told it had full gas tank(was empty had to fill up immediately,I have never bought a car and the dealer not fill up,pics sent to me before show it close to E), still awaiting a response on the oil pressure sensor (pics sent to me of dash oil pressure marking 80psi show bad sensor, I just want the part to install it myself). Well I live in Texas and saw a great deal in a Hummer online that they had listed and decided to go with it since I saw great reviews. I submitted an online inquiry about it Wednesday 7/15/15. Received a call within the hour and put a down payment with Eric Gerrett. Thursday 7/16/15 morning came along Eric said to expect a call from the Finance Director. Also to expect delivery on Friday 7/17/15 after 5pm. (mind you I have yet to see any pictures i have asked or sign any contract). The whole day passed and no call from either. Friday came along I texted Eric Did not get a reply from until after 7pm the Hummer did not get shipped. would have been nice to be notified instead of just waiting and worrying all day. Saturday 7/18/15 comes along finally get a call from Alex he apologized and we go over the contract and I ask him about the TAX situation He said right that they would charge me the TX tax and they would send it to TX. I said ok I just dont want to be be charged tax twice he said not to worry and put my mind at ease. He also gave me a choice of how I would like to receive my contract by mail or if i would like it to be put in the glove box.I said well since Eric has my delivery set up for Early next week and I am paying for it go ahead and put it in the Hummer. He said thats fine to just add proof of insurance and copy of license into the return envelope. Monday 7/20/15 came along and I get a call from the Finance director saying that my Hummer will not be sent until I sign the contract because of the delivery cost, I said I am paying for the delivery cost. I Hung up contacted Eric told him I was worried and angry at everyone not sticking to their word. Within the hour I get a call from a Sales Manager I believe it was Steve. He said he wanted to see what was going on. I told him the story and said since I am paying for shipping I wanted my hummer to be shipped on the date that supposedly was setup already (which was not I found out). He said that he was sorry for the confusion from either employee but that I do need to sign the contract 1st and that the shipping cost was going to be paid by them. “we are picking up the charge to get it shipped down there” I said ok. 7/21/15 received contract with shipping charged. contacted Eric he said “I pray we can finalize this. Hear me out bc This sale is going sideways” (I have the text) Wow I couldn’t believe he just said that, it is no way my fault that they are miscommunication.He said everyone pays shipping but I told him what the sales manager said and Eric said “the sales manager does not know what he is talking about or doing” that I would need to pay it. I said I wanted to talk to a manager. He said no one was in all have left for 3 days to an opening of another store. I feel like I was coerce to sign by Eric because he said my down payment was nonrefundable if I back out. So I signed. Now Tuesday 8/18/15 (update 8/22/15) I have asked Eric every week for my copy of the papers I signed, also about the rest of the issues (he has only responded with I’ll get on it tomorrow every time). Meanwhile all this wasted time the temporary tag is going to expire in the next few days and cannot drive it. Since I cannot finish the process of registering it here in Texas without the signed contract of the transaction. I would need another temp tag and my contract. I am also worried now about the tax situation since I cannot trust them in other things how can I trust them with this if an issue arises when I go and register my car. So good product bad service. Will update my review once all this is finalized if ever. More

oil change They are very friendly. It only took just over 1 hour for the service. Not bad for a walk in with no appointment. They even washed my vehicle. They are very friendly. It only took just over 1 hour for the service. Not bad for a walk in with no appointment. They even washed my vehicle. More

Thank you Wow. Your service was amazing. I will definitely be back. Great customer service. And Brooke Robbin's made me feel specially comfortable. I don't li Wow. Your service was amazing. I will definitely be back. Great customer service. And Brooke Robbin's made me feel specially comfortable. I don't live there so I felt a little out of place. More

Great and always is All way treated exceptional, nice people , do everything to make you feel welcome, I always get a car wash which is nice , never have a complaint. Wil All way treated exceptional, nice people , do everything to make you feel welcome, I always get a car wash which is nice , never have a complaint. Will keep returning More

Service center expierence I recently had an issue with my 2010 Milan. My car lost power on the freeway and left me coasting across four lanes of traffic.Ford has offered and e I recently had an issue with my 2010 Milan. My car lost power on the freeway and left me coasting across four lanes of traffic.Ford has offered and extended warranty on the throttlebody. I had my car towed to Larry Miller Ford in Sandy. I told the service technician that I had researched and found out about the warranty online and ask them to check that first. They called me that evening and said they could find a diagnostic code and their policy was that they could not make the repair. After some negotiating the service technician told me that he would make some calls. I called later the next day and found that they had fixed the problem after all. Totally impressed with the extra effort. So in all I had a good experience and was taken care of, the only downside was I was left without transportation and although I asked for help with a loaner or rental car the dealership would not budge, left me scratching my head, after all this was an issue with Ford seems to me that the car should've been recalled. Since Ford was offering the warranty could not figure out why they wouldnt offer transportation Although I am happy with the experience that money I had to spend for the Rent-A-Car would've really sealed the deal and made me a lifetime customer. More

Exellence Thank you to all the friendly salesman, Jon was amazing. What a nice person. The only thing I would say is we were there 4 1/2 hours. That needs to be Thank you to all the friendly salesman, Jon was amazing. What a nice person. The only thing I would say is we were there 4 1/2 hours. That needs to be cut way down More

Great service Completed service before expected. Shuttle service was prompt and very personable. This visit was quick and all services needed were handled with go Completed service before expected. Shuttle service was prompt and very personable. This visit was quick and all services needed were handled with good care. Thanks again for a very good experience. More

Biggest phony dealer ever Well to start this out I am in the United States Army and I thought the ford dealer would help me out a little but I went there and "purchased" a 2008 Well to start this out I am in the United States Army and I thought the ford dealer would help me out a little but I went there and "purchased" a 2008f-150 lariat and they told me that I was approved for the truck then after I got all the paperwork signed I took it and drove it around for the weekend and when Monday rolled around they called me and told me I wasn't approved and so I brought the truck back but when I got there they changed there story and tried to get me in to a new one to lease and I told them no and they said ok and I left and today they gave me the same story I can't get it cuz I wasn't approved but the paperwork is already filed out if I was to say anything else about them I would never ever recommend this dealer to anyone if they can screw a military member without blinking any eye then they are the worst dealer never go through this dealer More

After the sale I purchased a used vehicle here. The salesman was great up front, but when I came to pick up my vehicle after it was detailed, I was sadly disappointe I purchased a used vehicle here. The salesman was great up front, but when I came to pick up my vehicle after it was detailed, I was sadly disappointed with the quality of the job. I was not from Salt Lake so after I got home, I had to clean the seats, the carpet and the headliner as well as all the other surfaces. When I called to complain they made a bunch of excuses. I also purchased and extended warranty with the total care plan. We specifically asked if the Total Care plan (oil changes & service) was good at any Ford dealership since we don't live in the area and were assured that any dealership could look it up on their computer and see it. I took my vehicle in today for service and they could not find my plan online. My husband called LHM Ford back and they said well, it is really just for out dealership. What a bunch of hooey. They just lie to get you to buy stuff. I will never go to another LHM dealership again. More

Parts department knows nothing about what they are selling Went to pick up antifreeze. Parts guy had to ask me what type I needed even after I told him the exact vehicle I needed it for. He also added the comf Went to pick up antifreeze. Parts guy had to ask me what type I needed even after I told him the exact vehicle I needed it for. He also added the comforting information that if I mix the wrong kind it could cause serious engine damage. More