Larry H. Miller Ford Draper

Service is great! Always fantastic. They greet you, listen to you, status you throughout the process and always return the car cleaner than I left it. That's all. Always fantastic. They greet you, listen to you, status you throughout the process and always return the car cleaner than I left it. That's all. More

Great Salesman but Poor Warranty Service I want to start off by saying Jeff Ivie is a GREAT guy and I recommend you go see him if you need a car or truck. He listened from the start and made I want to start off by saying Jeff Ivie is a GREAT guy and I recommend you go see him if you need a car or truck. He listened from the start and made my concerns his. He didn't try to tell me what I wanted but he gave excellent information so I could make an informed decision. He followed through after the sale to make sure any and all of my concerns were addressed. I will be back to purchase my truck from him when the time comes. All of that being said I found the extended warranty to be an extended pain in the butt. The initial cost was outrageous but through negotiation we were able to come to middle ground and so we purchased it. Fast forward a week later when they are treating the cars interior and exterior with the protection and the problems start. I drop the car off and am told it will be 2 hours since they needed to repair a loose weather strip as well. 45 minutes later I get a call saying it is ready... Okay that was fast... Get there and do a quick check inside and I can smell the chemical and I see the seats look nice and dark so I accept it and take off. As I am driving back to work I notice there is dust on my dash still, so that means they didn't treat my dash. Then I get back to work and start a more thorough inspection. They missed the dash and all the leather on the doors and the back of the seats, the didn't get any of the leather on the rear center drink holder none of the backs of the headrest or under the headrests or the steering wheel. There is some sort of goop on the exterior paint that looks like sticker residue. So I call the accessory department back but I just get voice mail. I wait an hour and do not get a response so I get in the car and take it back. Kevin in the accessory department apologizes to me and says he will take care of it himself and takes the car back to get retreated. When they bring it back out it is looking 90% better. The seats, dash, doors and center consoles (front and rear) are all taken care of and look really nice. But there is still residue on my paint. I express my concern that they are putting protectant over the dirty paint and I get told by Kevin not to worry because it was warrantied.. Are you serious?! If you read the warranty it isn't a silver bullet you still have to pay a deductible if you have an issue, so he wants me to overlook their poor workmanship because later on I can pay a deductible and get it fixed. I continued to complain and a tech was sent out to address the final paint issues so it was taken care of in the end it just took them three tries. Sales win but service failure. Buy your car / truck / suv from Jeff but if you deal with the accessories / warranty / service department make sure you double and triple check all of their work. *Edit 12/25/2015 The dealership responded and stated someone was going to contact me but to this day I have still not received any communication from them. More

Went above and beyond what a customer expects Many thanks to Jeff Miller and his managers for making our purchase a smooth, simple and easy process. They even took care of a previously unknown re Many thanks to Jeff Miller and his managers for making our purchase a smooth, simple and easy process. They even took care of a previously unknown repair on the "as is" vehicle a week after the purchase was complete just to ensure our complete satisfaction. Definitely above and beyond service! More

Service Excellence Great service from Eddie - felt comfortable from the start and through the whole process. He will get my return business for sure! He is someone I fel Great service from Eddie - felt comfortable from the start and through the whole process. He will get my return business for sure! He is someone I felt I could trust and the whole experience was hassle free. Thanks! More

Fun , existing They was not pushing, answered every question, told them I was scared they made it as easy as possible. Show me every last detail on the car. They was not pushing, answered every question, told them I was scared they made it as easy as possible. Show me every last detail on the car. More

Always impressed I love these guys. They work so hard to please. I love how they wash and clean my car at the end of the service visit. I love these guys. They work so hard to please. I love how they wash and clean my car at the end of the service visit. More

Made it a very good experience! They made it very easy and tried to make this a good experience. They spent an amazing amount of time with me showing the features of the vehicle whi They made it very easy and tried to make this a good experience. They spent an amazing amount of time with me showing the features of the vehicle which really helped. They told me they would be more than willing to help in the future and I believe them More

Crappy Attitudes AVOID THIS PLACE!!! Do yourself a favor, I recommended this dealership to my mother in law and am so embarrassed I did. My mother in law started the c AVOID THIS PLACE!!! Do yourself a favor, I recommended this dealership to my mother in law and am so embarrassed I did. My mother in law started the car process by first completing an application. The reason was because she had not good or bad credit and she wanted to see what they could do for her before she shopped. Her salesman was FANTASTIC, and after the application was complete a sales manager came over to say that they could get her financed for approximately 18% interest and that we should go over to the tent sale happening at the SouthTown Center. We loaded up and picked a vehicle out of the other lot, we waited for a little over an hour for finance, all the while the big dogs continued to come over to us while waiting for finance to call us trying to do the xxxxxxx salesman mode, like sign here if you agree and so on. Finally we were called and during the contract process everything was hidden as much as possible as my mother in law was signing documents. She ended up with 25% interest and a car that was a piece of xxxx. The following Monday we brought the car back to the dealership to return it, which was 1 day after buying the car because of the Sunday in between. The dealership told us to go back to the tent sale where it was bought and return it there, so our salesman went with us to do this and when he seen how we were treated and the way my wife reacted, he disappeared! They would not take the vehicle back and said they'd have it towed if we left it there, plus they'd put it on her credit as a repo. At this point they kept our $500.00 check and admitted that they didn't even have financing yet for the car, as well as laughed in our faces. My mother in law got financing at another place at 18% interest and a beautiful vehicle! Run, run like xxxx and I mean it, If there is a problem they are in it to churn and burn. Larry Miller has passed on and this is NOT the same integrity, I will tell everyone I know and I'm never going back. More

love my 2014 Edge 5000 mile service and was kept informed with progress . Edge was washed and vacuumed. Was greeted before I even got out of the vehicle. Service advis 5000 mile service and was kept informed with progress . Edge was washed and vacuumed. Was greeted before I even got out of the vehicle. Service adviser very pleasant and knowledgeable. More

Brett Beer is the guy to see. Brett spent a great amount of time with us to make SURE that we had all the info that we wanted. We were well informed and completely educated on our Brett spent a great amount of time with us to make SURE that we had all the info that we wanted. We were well informed and completely educated on our new MKX before we left. He was calm and really seemed to be more concerned that we got a good deal than making all the most from us. More