Larry H. Miller Ford Draper

Avoiding warranty service I purchased my truck from this dealer and did all required maintenance with them. I was having trouble with my engine occasionally overheating while t I purchased my truck from this dealer and did all required maintenance with them. I was having trouble with my engine occasionally overheating while towing up a grade and took it in several times to be told nothing was wrong. I decided to go to a radiator shop and have a flush done to see if that would help. The shop called an said not to do the flush since they found a bigger problem being exhaust gases in the coolant which points to the likelihood of a head leak. Having purchased an extended warranty from this dealer at purchase I and having 15000 miles left on that warranty I took it to them with paperwork showing the problem. They said they would test it and see. At the end of the day they claimed it passed all tests and had no leak. I decided to take it to a third party to get an impartial view and was told by this mechanic that he also found exhaust gases in the coolant and that the dealer should address the problem. I returned to the dealer with the new evidence and left the truck. They had it 2 weeks and returned it with nothing done saying it had no leak and refused to do anything. I was basically forced to sell the truck since I no longer trusted it for towing my trailer and could not get service from the dealer. More

Excellent service and sensitive to our needs. Travis listened carefully to our wishes and found us the perfect car. Everyone was helpful and responsive to our needs. We were not pressured one bit Travis listened carefully to our wishes and found us the perfect car. Everyone was helpful and responsive to our needs. We were not pressured one bit to choose anything were not interested in buying. More

Kind, helpfull, paitent we went in to trade in our escape for a used explorer, gabriel asked us if we needed help and off we went looking at the options, he went and got the we went in to trade in our escape for a used explorer, gabriel asked us if we needed help and off we went looking at the options, he went and got the vehicles to show us, we took them on a test drive and he helped choose the option that best fit our needs and then walked us through the process. he was great to work with. More

Review Everyone was amazing! Great experience. They bent over backwards for me and gave me a great price on my trade in. Mike and rob both were great Everyone was amazing! Great experience. They bent over backwards for me and gave me a great price on my trade in. Mike and rob both were great More

Best service drive ever Seriously, exceptional. Steve the manager was so helpful as well as Mason in the service drive. I'd take my car here every time to get worked on. Seriously, exceptional. Steve the manager was so helpful as well as Mason in the service drive. I'd take my car here every time to get worked on. More

Fantastic and love my new car! There are a lot of options when buying a car and frankly it’s not something I enjoy. But, Jonny Miranda and his supervisor Dave made us feel most com There are a lot of options when buying a car and frankly it’s not something I enjoy. But, Jonny Miranda and his supervisor Dave made us feel most comfortable and we stayed with them. I drove past a ton of dealerships including other Ford dealers to go to Draper but Jonny’s service with a smile is worth it! More

Service History Service has always been good. Recently they went to bat for me on a warranty issue and succeeded. They were very fair. Regular service as always been Service has always been good. Recently they went to bat for me on a warranty issue and succeeded. They were very fair. Regular service as always been good even on a drive in More

Promise but no delivery They are quick to take money, deposit and pushy to get you to take a vehicle off the lot. But when it comes down to following through on what they owe They are quick to take money, deposit and pushy to get you to take a vehicle off the lot. But when it comes down to following through on what they owe you. ..... Crickets. Do not buy from here. More

Worst experience ever. I'm a loyal returning customer and I Worst experience ever. After working with multiple sales people and then working with the sales managers for weeks. Repeatedly being ignored, put off, Worst experience ever. After working with multiple sales people and then working with the sales managers for weeks. Repeatedly being ignored, put off, not getting phone calls as promised and basically kept in the dark as to where we were at in the process of working a deal. Completely unprofessional. To top things off I had planned on going in to the dealership on Saturday to complete my deal, only to find out they had sold the truck I had been working a deal on. Normally not a huge deal but at the end of the model year and having specific options and features stock was very limited. So in summation, Larry Miller Ford Draper went from having a loyal customer after my first truck purchase from them, to now I likely will never go back to this dealership, not even for service or parts. More

Great experience They had someone helping us as soon as we got in the site. Summaries showed us exactly what we were looking for. She helped us get it to a price we They had someone helping us as soon as we got in the site. Summaries showed us exactly what we were looking for. She helped us get it to a price we could afford. Quick service and very friendly. More