Larry H. Miller Ford Draper

Great new car buying experience Ian (my salesman) and Tyson (sales manager) were knowledgeable and professional. Everything promised was delivered. I love my new Ford Focus. I couldn Ian (my salesman) and Tyson (sales manager) were knowledgeable and professional. Everything promised was delivered. I love my new Ford Focus. I couldn’t be more pleased. More

Great experience The salesman who helped me was really helpful. He made it easy for me to purchase my truck. I recommend the Ford dealership in Draper to anyone lookin The salesman who helped me was really helpful. He made it easy for me to purchase my truck. I recommend the Ford dealership in Draper to anyone looking to purchase a vehicle. More

Liars and dishonest cheats I purchased a car here and had in writing that they would fix 2 issues on my car. Came back to get them fixed and they told me they wouldn't and never I purchased a car here and had in writing that they would fix 2 issues on my car. Came back to get them fixed and they told me they wouldn't and never agreed to, even after I showed them where they agreed to - in writing More

Awful customer service with anything but sales I bought a car through Larry H Miller a little over a month ago and the service was amazing while buying the car. I didn’t feel pressured and I was co I bought a car through Larry H Miller a little over a month ago and the service was amazing while buying the car. I didn’t feel pressured and I was comfortable. However, as soon as I got home the night I bought my car I realized the radio didn’t work. I called my sales person and told him the radio didn’t work. He said not to worry, to bring the car in and they would replace the radio risk free. He said the repair was already covered by the sales cost considering I was under the impression that the radio worked when I bought the car. I dropped my car off, explained to maintenence my situation about the repair being free, left it there for a day and didn’t hear anything back that whole day. Finally 20 minutes before they closed (mind you, I dropped the car off around 10) I got a call saying my car was ready to be picked up and that they needed a new part for the audio system, which would cost me $100. I explained that i was told it would be free and the lady said she didn’t know anything about that. I brushed it off thinking that she just didn’t understand and wasn’t in the loop. She then told me in a week they would have the part. It’s been over a month and I haven’t heard anything. The paper they taped to my rear window for my license plates is expired today and I haven’t heard anything about my plates being done. I’ve called in three times and each time they tell me they will transfer me and the call just goes to voicemail. I left a voicemail and I haven’t gotten a call back. I’m very frustrated with everything that has happened at this point. Like I said, the service was great when it came to buying the car but everything that came afterwards just gives me the impression they are just money driven. More

Awesome buying experience! I went in to see about buying a 2015 F150 Platnium that was on their web site. When I got to the dealership I was greeted by Serghei. I asked him abou I went in to see about buying a 2015 F150 Platnium that was on their web site. When I got to the dealership I was greeted by Serghei. I asked him about the truck to find out he had sold the truck the night before. I told Serghei what I was looking for F150 lariat what colors. His manager Shawn came out and helped us out on the lot of used trucks. I told both Shawn and Serghei that I had been pre approved and what my limit was. Shawn said they could get me approved for more that what the financial institute had approved me for and if we didn’t find a truck he would call around and find what I was looking for. We came to the end of the line and there sat a 2016 F150 Platnium. I test drove the truck which had more stuff on it than I was looking for. They where able to get me approved just like they said and didn’t go much over what I was per approved for. I was also able to get more for my trade than I was expecting. I did my home work on my trade in and knew where I wanted to be on a trade value. Serghei and Shawn never pushed or hassled me during the hole process their main concern was me they buyer. If they could do the deal they where okay with that and they would find what I wanted. I move on to finance where I met Houston, he was just as courteous as Serghei and Shawn. Houston walked me through the finance process, went through the warrenty process and was very attention to deal when answering my question. In all I was there for a total of 2 hours from start to finish. I took my family with me during this process and the whole Larry H Miller dealer ship was kind and courteous. I think they give my daughter a total of seven balloons and what ever she wanted to drink, even gout her some paper to draw on. In my opinion this is how car buy should be. I’ve never bought a car with this kind experience. They have my business when it comes to buying another vechile in the furture. More

More than helpful Took their time to find a deal that will help me with my particular situation. It wasn't easy but they they bent over backwards to finally get me into Took their time to find a deal that will help me with my particular situation. It wasn't easy but they they bent over backwards to finally get me into something that will work out. More

Very professional and friendly Because very good at getting me the best deal possible .went above and beyond to make me happy with the terms . And also made me fill very clear no su Because very good at getting me the best deal possible .went above and beyond to make me happy with the terms . And also made me fill very clear no surprise More

Brian is the man. Brian got my explorer fixed in no time. Premium level of service. Thank you again to Brian the service director. He took the hassle out of service. Brian got my explorer fixed in no time. Premium level of service. Thank you again to Brian the service director. He took the hassle out of service. More

Perfect Truck Went to LHM store and was greeted by Bryan Watkins. He asked what I was there lookin f for then took em inside and got some more details from me. Then Went to LHM store and was greeted by Bryan Watkins. He asked what I was there lookin f for then took em inside and got some more details from me. Then took me outside looking at trucks. Found the exact truck I was looking for. I think Bryan negotiated a great deal for me. Then turned me over to Houston Harkness to do the paper work. All in all a very pleasant experience. More

Great service! Bryson was very helpful and patient as I was trying to figure out what I was going to purchase. He is a great salesmen and very personal. Everyone the Bryson was very helpful and patient as I was trying to figure out what I was going to purchase. He is a great salesmen and very personal. Everyone there was very nice and professional. Houston, was also nice to interact with and was quick and sufficient at what he does. Thank you for your guy's service! More