Larry H. Miller Ford Draper

It was a great experience they were very fast and professional and gave me a great deal. I would recommend them to my friends. Thanks! professional and gave me a great deal. I would recommend them to my friends. Thanks! More

The process was easy and efficient. Carsen and Carlos helped me find additional ways to save money and get the deal I wanted to get. helped me find additional ways to save money and get the deal I wanted to get. More

2 weeks at dealer and no end!! Brought my 2018 raptor in for a front bearing replacement. After numerous excuses including getting the wrong part shipped in, not being able to locat Brought my 2018 raptor in for a front bearing replacement. After numerous excuses including getting the wrong part shipped in, not being able to locate a part (ps. they have several parts on trucks for sale and given the time lost, it should be fair game to cannibalize one to solve this problem). I would have expected their service manager to personally address this problem but given prior experiences I should have realized that wouldn't happen. In any event, no courtesy calls, just a text from the service advisor every few days informing me that they ordered the wrong part or they had no committed date for obtaining the parts. Given the amount of lost time, loan payment and associated interest, I feel that LHM should make this right. Unfortunately the LHM service department lacks accountability and ethics. After this I will seriously consider selling this vehicle because LHM happens to be the closest Ford dealer by far for me. g More

My experience buying a new vehicle from Larry Miller Lincoln was truly outstanding. My salesperson Alonzo took the time to get to know us and that allowed him to better serve our needs. I felt welcomed Lincoln was truly outstanding. My salesperson Alonzo took the time to get to know us and that allowed him to better serve our needs. I felt welcomed and everyone we dealt with was interested in making sure our experience was a great one. More

Pathetic customer service Made an appointment several days ago and was told that with an 8:40 appointment they would get it right in and get it diagnosed by noon. Was told by Made an appointment several days ago and was told that with an 8:40 appointment they would get it right in and get it diagnosed by noon. Was told by Service Advisor he would call me ASAP with an estimate. I started trying to reach him around 2:00, needing to know if they would need to keep it overnight or beyond. Waited on hold for 30 minutes and never spoke to Kevin. Called again at 3:00, 3:30, and 4:00, being left on hold every time, and Service advisor (Kevin) never picking up. At 4:30 left message for Service Manager, who also didn’t respond and did not pick after numerous rings. Finally got a text at two minutes to five that they were working on an estimate. Had I not pestered them relentlessly, I would have never heard from them. Went in at 5:30 to get vehicle at which time they scrambled around trying to actually put a bid together. As you can assume, the labor costs were astronomical. Worst customer service ever. I will never return to Larry Miller Ford. More

Check engine light keeps reappearing Service team has attempted to resolve a very elusive problem. Check engine light comes on erratically and the service code has been the same. The team Service team has attempted to resolve a very elusive problem. Check engine light comes on erratically and the service code has been the same. The team (even with the assistance of Ford Corporate) has not been able to specifically identify the exact cause. (This is a 2003 Thunderbird and its PCM is not as able to drill down to an exact cause) The service team is not wanting to just throw parts at the situation in the hopes of getting lucky. Every time the vehicle has gone in, the Techs have made adjustments and run tests. The light goes away and stays away for some time. Here's hoping some last-made adjustment is the cure. I know it's frustrating for them and I appreciate their diligence in resolving the problem. More

selection of new suv excellent service from salesman Site Godne!Everyone working sales floor at dealership very helpful and we would certainly recommend this dealership to excellent service from salesman Site Godne!Everyone working sales floor at dealership very helpful and we would certainly recommend this dealership to others.Friends have referred us to this dealership. More

Happy with purchase; junk service following sale. Standard. I wouldn't purchase another car from LHM Ford Draper. Ever. Nor would I have my car serviced there. Here's why: I purchased a $68K Expedition in I wouldn't purchase another car from LHM Ford Draper. Ever. Nor would I have my car serviced there. Here's why: I purchased a $68K Expedition in July 2019 (which I love). Along with purchasing the car, I paid $1445 for LHM Draper to ship my old car home to Florida. It did get shipped; but it was damaged during shipping. After much discussion, eventually with the general manager Phil, I was basically told to pound sand. "Take it up with your insurance," he said. End of story. They didn't take any responsibility for the damage nor was he willing to talk to their contracted shipping company on my behalf. Also, I paid $1000 for the dealer to put higher quality tires on my car as I would be towing a heavy load (RV) around the country. After waiting all day the next day, the tires they put on the car were the wrong ones. Since it was the end of the day, it was too late to fix that day so they said come back tomorrow. Poor service! More

Really worked with us on great price. We were shown a lot of vehicles to match our needs and price range. They worked with us to get a price we could afford. Very friendly and personable. We were shown a lot of vehicles to match our needs and price range. They worked with us to get a price we could afford. Very friendly and personable. More

Amazingly nice staff. Friendly experience I give this dealership 5 stars for great atmosphere people are easy to deal with. They get straight to it. Out of any dealership I’ve ever been to, La I give this dealership 5 stars for great atmosphere people are easy to deal with. They get straight to it. Out of any dealership I’ve ever been to, Larry H Miller is the only dealership that actually cares to help their customers and accommodate them to their needs My experience here is absolutely amazing and most definitely will be coming back. Also let all my friends and family know about this. More