Larry H. Miller Ford Draper

Dealership was very helpful, knowledgeable about trucks and their specific systems. The process was smooth and quite fast too! The warranty was great and salespeople were very good. and their specific systems. The process was smooth and quite fast too! The warranty was great and salespeople were very good. More

Certified Preowned deception Let me first say that we scheduled time off work, had financing preapproved and traveled a decent distance to buy from this dealership because they ha Let me first say that we scheduled time off work, had financing preapproved and traveled a decent distance to buy from this dealership because they had the vehicle in the color we were looking for. Our finance manager was amazing and humorous. Finance was by far the best part of our buying experience. We would have had to endure additional credit inquiries and time off work if this deal fell apart. We even kept our trade vehicle out of the deal because of the low value this dealership assigned to our trade. ($1,000 lower than almost every other dealer we talked to) Everything seemed to be going as smoothly as an out of town used vehicle purchase can go. We purchased a CPO vehicle from this dealership and they have refused to give us copies of the CPO paperwork. Within a few hours of leaving the dealership we picked up our children and tried to use the cup holder and it is completely broken and just shoved into place. The vehicle is also missing parts of the exterior body that we didn’t not know were supposed to be there until other people brought them to our attention. They promised a $100 gas card to help with the deal which they have failed to provide. We thought this was an oversight but it has been nearly two weeks since our purchase and have not heard from them unless we pester them. This vehicle was marketed and sold as a FORD Certified Preowned Vehicle with a damaged interior and missing parts on the vehicle. It SHOULD go without saying that intentionally hiding damage from customers and concurrently presenting a vehicle as a CPO at the point of purchase should not happen. After the sale Lee Feise and Andre at Larry H Miller in Draper are saying that our CPO vehicle is “as-is”. If I wanted an “as-is” vehicle that’s what I would have purchased. The car has scratches and wear and tear that a used vehicle, even a CPO, should have and we take no issue with some wear and tear. Broken and missing parts is not what anyone expects when purchasing a CPO vehicle. Also this dealership does not detail vehicles before selling them. The back of the vehicle had blue paint-like droplets all over it, there was white crusty looking messes inside the vehicle, sticky gummy stuff was along the sides of the vehicle and the headliner was nasty. We asked and were told days before our trip that the vehicle condition inside and out, “is perfect”. They said if I wanted it detailed I would have to have it done on my own and gave us $100 off the price to cover a detail that costs no less than $200 where we live. If we hadn’t driven so far to purchase the vehicle, already hit credit for preapproval and had the luxury of time we would never have accepted to be disregarded in this manner. I never turn to social media to whine or complain but I would feel terrible if I didn’t warn others of what they can expect at this dealership. More

It was a great experience they were very fast and professional and gave me a great deal. I would recommend them to my friends. Thanks! professional and gave me a great deal. I would recommend them to my friends. Thanks! More

The process was easy and efficient. Carsen and Carlos helped me find additional ways to save money and get the deal I wanted to get. helped me find additional ways to save money and get the deal I wanted to get. More

2 weeks at dealer and no end!! Brought my 2018 raptor in for a front bearing replacement. After numerous excuses including getting the wrong part shipped in, not being able to locat Brought my 2018 raptor in for a front bearing replacement. After numerous excuses including getting the wrong part shipped in, not being able to locate a part (ps. they have several parts on trucks for sale and given the time lost, it should be fair game to cannibalize one to solve this problem). I would have expected their service manager to personally address this problem but given prior experiences I should have realized that wouldn't happen. In any event, no courtesy calls, just a text from the service advisor every few days informing me that they ordered the wrong part or they had no committed date for obtaining the parts. Given the amount of lost time, loan payment and associated interest, I feel that LHM should make this right. Unfortunately the LHM service department lacks accountability and ethics. After this I will seriously consider selling this vehicle because LHM happens to be the closest Ford dealer by far for me. g More

My experience buying a new vehicle from Larry Miller Lincoln was truly outstanding. My salesperson Alonzo took the time to get to know us and that allowed him to better serve our needs. I felt welcomed Lincoln was truly outstanding. My salesperson Alonzo took the time to get to know us and that allowed him to better serve our needs. I felt welcomed and everyone we dealt with was interested in making sure our experience was a great one. More

Pathetic customer service Made an appointment several days ago and was told that with an 8:40 appointment they would get it right in and get it diagnosed by noon. Was told by Made an appointment several days ago and was told that with an 8:40 appointment they would get it right in and get it diagnosed by noon. Was told by Service Advisor he would call me ASAP with an estimate. I started trying to reach him around 2:00, needing to know if they would need to keep it overnight or beyond. Waited on hold for 30 minutes and never spoke to Kevin. Called again at 3:00, 3:30, and 4:00, being left on hold every time, and Service advisor (Kevin) never picking up. At 4:30 left message for Service Manager, who also didn’t respond and did not pick after numerous rings. Finally got a text at two minutes to five that they were working on an estimate. Had I not pestered them relentlessly, I would have never heard from them. Went in at 5:30 to get vehicle at which time they scrambled around trying to actually put a bid together. As you can assume, the labor costs were astronomical. Worst customer service ever. I will never return to Larry Miller Ford. More

Check engine light keeps reappearing Service team has attempted to resolve a very elusive problem. Check engine light comes on erratically and the service code has been the same. The team Service team has attempted to resolve a very elusive problem. Check engine light comes on erratically and the service code has been the same. The team (even with the assistance of Ford Corporate) has not been able to specifically identify the exact cause. (This is a 2003 Thunderbird and its PCM is not as able to drill down to an exact cause) The service team is not wanting to just throw parts at the situation in the hopes of getting lucky. Every time the vehicle has gone in, the Techs have made adjustments and run tests. The light goes away and stays away for some time. Here's hoping some last-made adjustment is the cure. I know it's frustrating for them and I appreciate their diligence in resolving the problem. More

selection of new suv excellent service from salesman Site Godne!Everyone working sales floor at dealership very helpful and we would certainly recommend this dealership to excellent service from salesman Site Godne!Everyone working sales floor at dealership very helpful and we would certainly recommend this dealership to others.Friends have referred us to this dealership. More

Happy with purchase; junk service following sale. Standard. I wouldn't purchase another car from LHM Ford Draper. Ever. Nor would I have my car serviced there. Here's why: I purchased a $68K Expedition in I wouldn't purchase another car from LHM Ford Draper. Ever. Nor would I have my car serviced there. Here's why: I purchased a $68K Expedition in July 2019 (which I love). Along with purchasing the car, I paid $1445 for LHM Draper to ship my old car home to Florida. It did get shipped; but it was damaged during shipping. After much discussion, eventually with the general manager Phil, I was basically told to pound sand. "Take it up with your insurance," he said. End of story. They didn't take any responsibility for the damage nor was he willing to talk to their contracted shipping company on my behalf. Also, I paid $1000 for the dealer to put higher quality tires on my car as I would be towing a heavy load (RV) around the country. After waiting all day the next day, the tires they put on the car were the wrong ones. Since it was the end of the day, it was too late to fix that day so they said come back tomorrow. Poor service! More