Larry H. Miller Ford Draper

We have purchased out 4th vehicle from Travis K. He continues to prove his trustworthiness and customer service. Travis listened to my vehicle needs and respected my budget. I am completely confide continues to prove his trustworthiness and customer service. Travis listened to my vehicle needs and respected my budget. I am completely confident that I am well taken care and valued as a customer. I do not feel taken advantage of in any way. I look forward to enjoying my car and will seek Travis out for future vehicle purchases. More

Great customer service, very helpful and friendly. Goes out of their way to suit your needs and wants. Very family oriented in being understanding with kids patient level in the building lol. out of their way to suit your needs and wants. Very family oriented in being understanding with kids patient level in the building lol. More

This was and amazing experience. My sales person Jonathan Gill was awesome. He helped me get into a great new car. I have never had a better experience. Gill was awesome. He helped me get into a great new car. I have never had a better experience. More

LHM matched and beat all competitor deals. Everyone was super polite and attentive. Finished my deal in a record breaking one hour! They even delivered the vehicle to me and met me the next day to inst super polite and attentive. Finished my deal in a record breaking one hour! They even delivered the vehicle to me and met me the next day to install some after market additions! More

Pleasant experience buying a car online. Highly recommend this dealership to anyone looking to buy a car. New and used car selection was great. I would buy here again in the future. this dealership to anyone looking to buy a car. New and used car selection was great. I would buy here again in the future. More

WORST CUSTOMER SERVICE EVER!!! I'm not usually one to buy from dealers and this experience proves why, but I was in the market for a nice used car and they happened to have one we r I'm not usually one to buy from dealers and this experience proves why, but I was in the market for a nice used car and they happened to have one we really liked. The sales person was amazing and very accommodating and friendly. We even talked about buying another car from her because of our experience, but as soon as the deal was done and LHM was paid, it turned into the most ridiculous experience I've ever had. Part of the purchase was they were to fix the broken sunroof a few days after I bought it. What was supposed to be a 1-2 day job, took almost 2 weeks and during that time I could get no information from the dealer. When I finally received my car back it had 10-15 large scratches and a roof panel that rattles so bad I can barely stand to drive it. I understand things happen, and believe the damage was done by the company they hired, however what I don't understand is how a company like LHM refuses to take any responsibility for damage done while the car was in their care. They did offer to put a new clear coat on the car to fix the scratches as well as look at the rattling, but when I got it back the 2nd time the scratches were still very noticeable (just covered now with the clear coat), and the rattling continues. They bluntly told me that they will not do anything else to repair the damage and acted as if I should be happy with their efforts because they "didn't even have to do the clear coat" After getting someone else involved, they ultimately refused to fix the damage but told me they would be willing to take the car back on trade and help me find a different car if I'm not happy with the one I originally purchased. If I wanted a different car, I would have bought a different car and most likely would not have bought from a dealer. What I want is a company that understands and values customer service and one that takes responsibility to make things right. More

The sales people are knowledgeable. I had a unique situation. They were able to work with me to solve it. They were great and really helped. situation. They were able to work with me to solve it. They were great and really helped. More

Brigham is an amazing car sales man. He helped me find what I wanted and didn’t try to pressure me into something I didn’t want. He drove around searching for the perfect car and I got it at a great deal. what I wanted and didn’t try to pressure me into something I didn’t want. He drove around searching for the perfect car and I got it at a great deal. More

I purchased a Certified Pre-Owned 2018 F-150 along with the extended warranty from Larry H. Miller Ford - Draper. The sales person I worked with, Brian, was great and very friendly. I drove it off the lot the extended warranty from Larry H. Miller Ford - Draper. The sales person I worked with, Brian, was great and very friendly. I drove it off the lot and not a month later, the radiator started to leak so I brought it in for service. Then I received a call that the front end was damaged once they got in there and it was NOT covered by the extended warranty I purchased. Cost - $3,000. This was NOT disclosed in the sell of the vehicle. The sales guy said he talked to GM and GM said I bought a used vehicle and that I am responsible for the hidden damage. This is absolutely unacceptable and if anything, they should at least share the cost of the damage that was not disclosed to me. I realize it may not have been disclosed to the dealer, but the fact that I just purchased the vehicle, paid the full asking price, it was certified, and I also purchased the extended warranty, one would think they would at least work with me a little on this in good faith, at least sharing the cost. I am hoping someone will reach out to me from this dealer and clear their reputation. I am extremely frustrated and feel like a $3000 dollar fix should have been disclosed prior to my purchase. I am hoping to change my rating of this dealer if I can get some help. More

Was very please with my car purchase...salesperson Olivia Dennison was great and Alex was awesome at closing are deal..they were super great from start to finish Dennison was great and Alex was awesome at closing are deal..they were super great from start to finish More