Larry H. Miller Ford Draper

My service writer was great and informative. The services were performed as expected and nearly on the time that was promised. The services were performed as expected and nearly on the time that was promised. More

Service is horrible. When in for an oil change and backup camera recall. Was told it would be ready in 2 hours, took 6 hours. Service person never followed up with me unt When in for an oil change and backup camera recall. Was told it would be ready in 2 hours, took 6 hours. Service person never followed up with me until I approached him at the 4 hour mark. The comments on the service sheet said camera passed inspection, looks as bad as when I brought it in so I don’t know if they replaced it or not. Was never given a inspection service report. xxxx poor service More

They handle the situation on the Ford very well they we're excellent and have no bad word's about them. They we're friendly they keep you informed and are willing to answer question the car is okay now we're excellent and have no bad word's about them. They we're friendly they keep you informed and are willing to answer question the car is okay now Thank You More

Hanna in the service department is great! Thank you for helping me with my car! Thank you for helping me with my car! More

The sales person I was working with is Tony Hilder. He had excellent customer service skills and was very patient throughout the process of us buying a car. A very friendly gentleman who I enjoyed tal He had excellent customer service skills and was very patient throughout the process of us buying a car. A very friendly gentleman who I enjoyed talking with. Thanks Tony for taking good care of us. Don More

You guys are the best I am so glad I bought my truck there you handle my callbacks every time no questions asked you take care of my service you guys do a great job and I really appreciate you there you handle my callbacks every time no questions asked you take care of my service you guys do a great job and I really appreciate you More

Great customer service in the service department. The staff was easy to work with, very polite and did everything in the timeframe quoted. The staff was easy to work with, very polite and did everything in the timeframe quoted. More

The service was fine. The service advisor did not communicate well. I asked for an update mid-afternoon and received a message at 7:30 pm. He indicated he would let me kno The service advisor did not communicate well. I asked for an update mid-afternoon and received a message at 7:30 pm. He indicated he would let me know in the morning. I finally contacted him at 1:00 pm. This could be a manpower issue or just disorganization. More

Service ( oil change & tire rotation ) They are competent. Other issues I have with a new truck. They failed to address and or ignore. I would never recommend or purchase anything from LHM. competent. Other issues I have with a new truck. They failed to address and or ignore. I would never recommend or purchase anything from LHM. More

Drew Stewart was super in helping find the problem that emerged while we were 800 miles from home - and on vacation … and getting the Lincoln (not Ford) repaired and road ready again. emerged while we were 800 miles from home - and on vacation … and getting the Lincoln (not Ford) repaired and road ready again. More