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Larry H. Miller Ford Draper
Draper, UT
866 Reviews
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February 20, 2024
Larry H. Miller Ford King in Draper – I bought a 2023 Bronco Sport last February. It has been a great car but my experience with this dealership is dismal at Miller Ford King in Draper – I bought a 2023 Bronco Sport last February. It has been a great car but my experience with this dealership is dismal at best. I purchased 3 oil changes for $165. & asked if they expire, & the business manager (Mike) said no they don’t expire. I got an email last week saying the remaining 2 oil changes are expiring this month. I have only 8,500 miles on the car, so I have only used one oil change. Went down to the dealership & talked with the other business manager & he said, “there is nothing we can do for you.” While buying the car I had other issues with the business manager adding things I did not ask for, but I won’t go into that today. I was in the process of trying to buy another Bronco Sport (Heritage Edition) online at LHM, but that isn’t going to happen. If you are thinking about buying a Ford AVOID LARRY H. MILLER FORD KING. I found them to be dishonest in many ways. Ken Garff Ford here I come! More
by kenlowe
Employees Worked With
Mike
February 19, 2024
The staff was great, they were clear and transparent on the details outlining my trade in and purchase a new vehicle. They went to great lengths in finding the truck I really wanted. They searched over a 5 the details outlining my trade in and purchase a new vehicle. They went to great lengths in finding the truck I really wanted. They searched over a 50-mile radius. I hands down recommend this dealership. More
by 44tyler
Employees Worked With
Garrett Erickson, Brian Hanna
February 18, 2024
Round 4 of horrible maintenance. Got my truck home and there is now oil in my driveway from a recent oil change service. I have no idea if they dumped oil everywhere or if the filte Got my truck home and there is now oil in my driveway from a recent oil change service. I have no idea if they dumped oil everywhere or if the filter is loose, bolt plug loose, who knows. This is unacceptable and continues to happen every time. Further reviews to come on all social media platforms. More
by Rob
Employees Worked With
Garhett Bolton - seems to be a great kid, just stuck in the middle of terrible maintenance techs.
February 15, 2024
As much as I have been disappointed with the 10-speed transmission problems that I have had with my 2021 Platinum, Cliff in the service department calmed my issues. He kept me up to date on the repairs w transmission problems that I have had with my 2021 Platinum, Cliff in the service department calmed my issues. He kept me up to date on the repairs with phone calls and texts. He is proactive in his customer service. He call me earlier than at the ‘end of the day’ for pick up after the repair. He had my interests totally in mind. Great job Cliff! More
by Cagnesn
Employees Worked With
Cliff
February 15, 2024
I really liked the people at LHM Draper, they just seemed totally confused by the company's online ordering process. Confused as they were that I had purchased the car online, including having selected my fi totally confused by the company's online ordering process. Confused as they were that I had purchased the car online, including having selected my finance terms and trade-in value, they were remarkably gracious and professional. More
by Jmdutah
Employees Worked With
Lee Feise
February 15, 2024
The Larry H. Miller Ford Lincoln Draper service department is the worst experience. Every time. I dread going, and only take my car to them because we prepaid oil Miller Ford Lincoln Draper service department is the worst experience. Every time. I dread going, and only take my car to them because we prepaid oil changes when we purchased our vehicle. They never repair things properly, they even mess up oil changes and tire rotations. I’ve left with check engine lights, tires under inflated, paid for repairs that were not done. I have to go back often because of all the issues they cause. There’s no place I want to go less than this service department, it's an absolutely horrible experience every time. I love my car but we specifically did not buy a Lincoln when we bought a new second vehicle because of the horrible service department at this dealership. . More
by Alyssa
Employees Worked With
Eric Reams
February 14, 2024
They never get back to me after reaching out 3 times to get recall parts. They said they were on order. Over 8 months later still no call. get recall parts. They said they were on order. Over 8 months later still no call. More
by memo11281988
Employees Worked With
Garrett Erickson, Brian Hanna
